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July 2023 by Yashan Wu
Michelle helped me photocopy and print over 20 pages it was all over the place on my end and she helped me get organized! She was very accommodating and friendly. I hope she gets great recognition for her customer service! Thank you Michelle from Winnipeg!
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May 2023 by Indigo Violet
Great location. I will drop off an Amazon Return, and I get a refund back within 24 hours. No other location is that fast!
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April 2023 by Ishaaq Olwi
When I visited this branch, Michelle was extremely helpful and I was truly impressed by how much she helped out and made my task so much easier.
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March 2023 by Jay Moore
Michelle is the number one reason I use this location. As before in a previous UPS store she continues to exceed my expectations in the role of a sales associate. She adapts to change easily, works well under pressure with a positive attitude and is detail-oriented. Michelle often goes beyond the call of duty. 10/10 for Michelle!
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January 2023 by Prince Abdul
Always go to the lady working there. The male employee is very rude and takes long to scan ur package. Acts like he’s being inconvenienced when asking for a simple receipt. I go to this location quite often and the lady there is great, she is very friendly and works fast. I wish I could say the same for the other guy working there.
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December 2022 by Natalie Thomas
I've used this location to print various items for my son (birth announcement, thank you cards and his first Christmas card). The print quality is amazing and the customer service from Michelle is the reason for my 5 star review. Keep up the great work and see you soon :)
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December 2022 by Velanie George
I've used this UPS location for work for many years. The customer service I've received from employee Michelle is consistently excellent - thank you!
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December 2022 by Omnia sh
We opened a mailbox here before we arrive in CanadaThe staff is super helpful and nice. Recommend for newcomers.
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November 2022 by Tajaun Virgo
The lady working today was extremely helpful. 10 out of 5 stars!
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August 2022 by Emily VL
I literally always use this location when I need to mail something. Woman there in the afternoon is so efficient and friendly. Shop is well lit and clean. Always a good experience.
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June 2022 by James Francoeur
Used them to ship an iPad a guest forgot and the lady wrapped it up and boxed it for me real cheap and fast. A very pleasant experience and super friendly! Great start to my week :-) thanks !!
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May 2022 by Youssef Azer
Michelle is always super friendly and helpful. Always a positive costumer experience at this branch.Thank you UPS.
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April 2022 by Arlene Miles
I want to take a special moment and thank Michelle and Karim for everything!I've been using UPS for over a decade, but I struggled to find an independent store that actually cares about its customers.I've been to other stores, and I never had the same excellent customer service, but I'm glad I came to this location, and this will be my only Toronto UPS store location from now on!I had to mail out two envelopes, one to another province and one to the US. The one couriered to the US arrived less than 24 hours, and I was happy and shocked that it was delivered within such a short time; however, the Montreal envelope... Oh boy, that's was a crazy, bizarre situation.The Montreal envelope had legal documents intended for the Civil division of the Montreal Superior Court House. Before I mailed out the documents, I confirmed with the Civil Department Law Clerks that the address and information on the envelope were correct. The Clerks informed me that everything was accurate and the department will be expected the envelope.When I arrived at the UPS store to ship it out, Michelle helped me throughout the whole process, and I was able to get the envelope sent out overnight priority.Everything was okay once it left the store.The problem started when the envelope was out for delivery in Montreal the next morning. Delivery was scheduled for 10:30 am Friday. Well, that didn't happen at all.For some reason, the Montreal UPS driver wouldn't deliver the envelope. The driver wrote a note on the delivery, "Address needed updating, wrong address."I was in complete shock and livid. So, I contacted the Superior Court House and connected with Law Clerks, who were also baffled that the UPS driver refused to deliver my envelope. And then it occurred to me the reason why the driver didn't want to deliver because the driver either has a criminal record or was afraid that they would end up arrested.From the moment I saw the driver's bogus notes in the tracking log, I was on the phone with the Superior Court from 10:30 am to closing. I spoke to eight Law Clerks just to reassure that the address written on the envelope was correct, and it was. Even one Law Clerk I spoke to was in shock because the Clerk had just received an envelope delivered by UPS while I waited for mine to be delivered.I couldn't believe it. I was even connected over to the Court House Security Department, and the Security Officer couldn't believe the situation I was going through. Although the Superior Court was closed to the public, courier deliveries were allowed to be delivered.The Guard gave me a name and room to ensure that the envelope would be delivered within the afternoon. Well, that didn't happen. The driver took my envelope and dropped it at the Lachine depot, adding another note, "Pick-up delivery attempted." How can a delivery end up as a pickup?Even Michelle and Karim repeatedly contacted and emailed UPS directly to get through to the driver, but the driver refused to respond.I exhausted the entire Friday trying and hoping that the UPS driver would deliver, but nothing was done, so I had to wait until Monday morning for another attempted delivery.Michelle, with the permission of Karim, seeing everything that the driver did to my delivery, offered me a refund for all the mess. Monday was another hectic day hoping and waiting for the envelope to be delivered.Once I got the delivery notification, Michelle immediately contacted me and guaranteed that UPS would be issuing me a refund due to the driver's refusal to do their job.After this experience and all the help and compassion I received from both Michelle and Karim, I will only continue to support UPS Store #479!
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March 2022 by Izzy
It was my first time sending something out and the 2 associates there were amazing. Thank you for being so kind and supporting me with my shipment.
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March 2022 by XH
This is the best UPS store in downtown. Friendly stuff, professional operations. I don’t need to worry about my package every time I dropped here.
