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January 2026 by Kay Sing
Great store, great service.
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November 2025 by KAMEHOUSE
Really helpful and patient! Thank you
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October 2025 by Ms. Fé
I cannot believe the lady I spoke to condescendingly screamed at me for quite literally just asking about my package when they told me to call back the next day and I just followed their instructions. The most unacceptable service interaction I’ve ever had. By reading other reviews here, if the manager is speaking to their employees like this, the employees are speaking to the customers like this. This location ought to be shut down or have management and staff overhauled.
UPDATE: they deliberately changed my package to “confirmed pickup request” and spitefully sent my package out to Concord, ON. without my consent. Downright appalling.
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October 2025 by G F
This review is focused on accessibility.
This location is elevated from the sidewalk by a height of several stairs.
There is a common ramp shared among several businesses, located a few yards East of the shop entrance.
The entrance does not have an automatic door opener.
Going in, the staff was busy, but leaving, she came to hold the door open for me. Despite a line of customers. This was excellent accomodation.
The shop layout provides enough space for a wheelchair to access all the materials.
The service counter is low enough, almost at table height, that handling parcels was convenient.
The shop seemed to be short 1 staff person for the first half on Mt wait.
Despite being alone, she was extremely courteous, patient while also multitasking by serving others while I was filling in shipping paperwork.
I was very impressed with the overall experience, despite the lack of a key accessibility feature- an automatic door opener button.
For this reason, Ive given 4/5 stars.
The photo shows the ramp, located in front of a barber shop. Theres a Scotia Bank just east of it.
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July 2025 by Yakov Pavlov
I have been coming here for years and the service has always been great.
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June 2025 by Katarina Van Ledtje
Frank really went above and beyond with my customer service and delivery of a package I sent this week. Furthermore, the team at this location replies in a timely fashion to emails. I really enjoyed working with this establishment, and I'm appreciative of the work they've done.
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May 2025 by Lauren Pichler
Worst customer service. The workers on the truck are awesome but the guy who runs this place is unbelievably rude. He yelled at me for having the audacity to come in to drop off a package because he was closing soon but his door was still unlocked and it was within business hours...
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May 2025 by Alexander Leonard
Been going to this UPS location for years, always friendly service and they're able to take care of me every time. I trust UPS with my business, whether printing or shipping needs, they've been consistently reliable. Thanks to the helpful staff member Charles today for sorting me out and finding a missed package!
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May 2025 by James Graham
Guy with long hair is awesome (didn’t catch his name)! Super funny but also incredibly helpful. Never thought returning a parcel could be so fun. Such an ambassador for UPS. Thanks!
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April 2025 by Spencer Cathcart
I rarely am compelled to write a Google review. I had such a positive experience yesterday at the UPS store at King and Bathurst. I am really surprised to hear people‘s reaction to the man with the long hair and glasses. I didn’t catch his name, but he put in a lot of time into helping me ship my package, had a lot of patience with me, And did a really good job actually packing the package. I really don’t think it’s an easy job and I’m sure it’s pretty easy to work in that situation. Either way I had a really great experience and was compelled enough to write this.
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March 2025 by Elvina Bulatova
The best UPS store I've worked with! Extremely professional staff! They do their job perfectly by providing recommendations and delivering everything on time!
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March 2025 by Mark Andrews
Always been great service to print documents at a reasonable price and it’s close to my home
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February 2025 by Sunil Bagha
I’m about to let out a bad review about the guy with the pony tail that works here but looks like everyone’s beat me to it.
Get the hint! stop you comments and do your job, no one cares or wants to hear your life story everytime they come in.
World literally rotates around this guys ego, no wonder it has such a bad rating, it’s literally the customer service, all you have to do is scan and pack things, you can’t even manage to do that without insulting or upsetting people. Won’t be back
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December 2024 by Martijn Dijkhuizen
Imagine charging a dollar per page for scanning... this felt abusive
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December 2024 by XDRAWSTHEART
Great service from the two brothers there. They actually got the job done. They actually took me seriously on getting a job well done. I appreciate thier patience and time. Before I had a rough patch with another location, but these two fellas tool the job and did a home run. Thanks.
