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September 2023 by ibrahim hamdi
I walked in the there and this old white guy working started yelling at me because I didn’t have a tape and refused me service.
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September 2023 by Sarah Rogers
Frank hates people, has anger management issues, and only cares about making money. He flat out told me that while he was busy yelling at me and continuing to talk to himself after I told him to stop telling me off for not knowing how to put the labels on my returns. Based on the amount of customers here saying some derivative of the same awful experience with Frank, he needs to be fired and shouldn’t be working with people. Will be following up with the Better Business Bureau and directing them to all of these Google complaints.
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September 2023 by Tina Park
There is a really sketchy guy at the cash desk who made racist & inappropriate comments. I felt very unsafe and will not return.
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August 2023 by Milika Griffiths
Unfortunately had a bad encounter with the owner of this store. Had a package shipped from a UPS store in the US to this store, was informed prior that it could be done. When I came to pick up my package, the owner went on a long, condensing rant saying he “doesn’t pay rent for this building to hold my package” and it’s “not his job”.When I asked for more information on what the proper process was, he did NOT provide any corrective information, just continued to scold me, saying “it’s not right, don’t do it again”It was not my intention to not follow policies, but don’t be rude and at least try to help your customers.
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July 2023 by M Griffiths
Unfortunately had a bad encounter with the owner of this store. Had a package shipped from a UPS store in the US to this store, was informed prior that it could be done. When I came to pick up my package, the owner went on a long, condensing rant saying he “doesn’t pay rent for this building to hold my package” and it’s “not his job”.When I asked for more information on what the proper process was, he did NOT provide any corrective information, just continued to scold me, saying “it’s not right, don’t do it again”It was not my intention to not follow policies, but don’t be rude and at least try to help your customers.
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July 2023 by Kate S
The moment I walked in looking confused, the nice gentlemen in the store all worked together to help me with my package. I felt pampered haha. Got my package ready in no time and had great conversation. I wish I had a reason to ship packages more often! Thanks guys! ??#bluejays
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June 2023 by ALEXANDRE BATISTA
I have to say those guys are not polite. I was trying to send back a package that I bought from Amazon and I didn’t know how to put those papers on the box and they were pretty gross with me. I was very disappointed.
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May 2023 by Cibi Boovendran
Frank is amazing . He went out of the way to ensure I don’t spend unnecessarily and also explained how this process worksI used to go to another ups store paying $50 for same package - here it was done for $24.5!!Highly recommendPro tip - remember to send the shipper and receiver details in advance to their store email id to save time
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April 2023 by Huang Guangci
Great service, clear process, was able to do my returns for athleta easily. They can print the label for you
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January 2023 by Zina Khan
Absolutely amazing service at this UPS location! I honestly look forward to getting a print out or shipping something just to experience the friendly service I get every time I come here. Guaranteed smiles and perfectly delivered services.
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January 2023 by King Tut Sneakers
Owner of the store is extremely condescending and rude. I ship packages very frequently and I'll happily make the drive to the next closest ups store in the future. I'd avoid this store !!
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December 2022 by Neha Purohit Vasu
Great service by staff! They are transparent about pricing of all the courier vendors they have available and are swift with the process.
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December 2022 by Steven Nguyen
EXCELLENT SERVICEFAST AND FRIENDLYShoutout to Frank for providing excellent serviceI’m coming back here again to send all my packagesEven though I made a typo on the address he fixed it right away for me
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October 2022 by Laura Lefebvre
Owner of this store is aggressively rude for no reason and his first instinct is to yell at customers. I left without shipping my package and will go out of my way to go to a different store. I felt incredibly uncomfortable and this man should not be working with customers.
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October 2022 by Mary Wolff
Frank and his team are literally the best people! Incredibly friendly, super helpful and they go above and beyond for their customers. 25 stars!
