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January 2024 by BRANDIE WEIKLE
Every time I have used the UPS store by High Park I have had this wonderful sense that the family who runs it care as much as I do about my items reaching their destination safely. They've treated my parcels like it's their own family's Christmas gifts. Yesterday I needed to send some valuable gift cards to someone and the owner asked all the right questions to make sure we could account for how the delivery would happen to make sure they wouldn't get stolen from a mailroom on the other end. In this case requiring a signature was the smart move. Today she called me to let me know when the envelope was out for delivery, so I was able to let the recipient know it was on its way. Totally above and beyond. I really appreciate this kind of service so much.
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January 2024 by Koutayba Khodr
In the last month, I've used this location to send UPS packages, and on every occasion, I received prompt and friendly service. I was also provided with a receipt for my packages, and all my shipments have been flawless. There is paid parking out front.
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January 2024 by Alexander Kutko
Few experiences with the staff owning this store is the worst i’ve ever experienced in a UPS franchise. After a previously being told how things work at this place (in their opinion) i proceeded to physically print out the government requirements for the id photo services i needed. The owner laughed at the official requirements and the fact that i printed them out and made it seem like he knows better (he specifically hated the point where he had to sign and leave his phone number as a proof , soon i understood why). I got a notice that the my document photos were not accepted. Made them in another place cheaper, much faster and absolutely no attitude involved. Never again.
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December 2023 by Meghan Harris
Staff went above and beyond for me during a very stressful few days waiting for an important document. I am honestly speechless by the level of customer service as I can only imagine the toll it would take dealing with anxious customers with deadlines all the time! The woman I spoke with was exceptional and she provided that same level of service to other customers while in the store.
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December 2023 by Js Wilkie
Truly excellent service, thoughtful and resourceful. Follow up on their own initiative was beyond reasonable expectations. Nabila in particular was instrumental in helping us in two urgent situations to save important family events. Exceptional! Thank-you!
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December 2023 by Joan Davies
A couple of days ago I had a series of personalized note cards printed using six different images. I was very pleased with Arya's skill, patience and the finished product.
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November 2023 by B Pingle
This UPS store is the very definition of excellent customer service. I had a complex international shipment that Nabila helped me manage from top to bottom. From receiving the product through a third party, to exceptional packaging to helping to navigate customs she stayed with me the whole way. This not just another UPS store. This is the place you want to go for your precious shipments. Drive past the other places and use this one. You can thank me later.
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November 2023 by Sean Miller
I had an image file I wanted to turn into the front cover of a seasonal card. Ariya and I discussed proportions, then created a sample card, I went in to see it, approved it, and was able to go back to collect the full print run of sixty cards later that same day. Excellent service!
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November 2023 by Carlos Secada
Unsatisfactory Service and Overpriced Shipping at This UPS Location. On Thursday, November 16, at 6 PM, I visited to send an important envelope to the FBI in West Virginia, USA. Despite providing specific address instructions, the owner manually inputted the information into the system. Regrettably, the address was inaccurately entered, causing the FBI to be unable to process the package upon receipt. When I approached the owner a week later, she didn't take responsibility or show any willingness to rectify the issue. As a customer, I expected their support in accurately inputting the information, but unfortunately, it wasn't provided. Additionally, due to the inability to correctly format the address, I had to visit a DHL store to send the package. At DHL, they managed to process and send the package without any errors or issues in inputting the address. Surprisingly, the cost at DHL was $53, significantly less than the $70 charged by this UPS location for a delivery from Toronto to West Virginia.
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November 2023 by Carlos S.
Unsatisfactory Service and Overpriced Shipping at This UPS Location. On Thursday, November 16, at 6 PM, I visited to send an important envelope to the FBI in West Virginia, USA. Despite providing specific address instructions, the owner manually inputted the information into the system. Regrettably, the address was inaccurately entered, causing the FBI to be unable to process the package upon receipt. When I approached the owner a week later, she didn't take responsibility or show any willingness to rectify the issue. As a customer, I expected their support in accurately inputting the information, but unfortunately, it wasn't provided. Additionally, due to the inability to correctly format the address, I had to visit a DHL store to send the package. At DHL, they managed to process and send the package without any errors or issues in inputting the address. Surprisingly, the cost at DHL was $53, significantly less than the $70 charged by this UPS location for a delivery from Toronto to West Virginia.
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September 2023 by munkchop
Wow! These guys are great. I had them ship a museum-quality, vintage Marshall speaker cabinet - an extremely bulky and awkward undertaking. The packaging was perfect and the personal service was second to none. Pleasure to do business. I might just send them stuff so they can ship it back to me :) Highly recommended AAAAA+++Grant
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September 2023 by Fernando Hernandez
Very nice and friendly people. I have done many pick ups and shipping and always very friendly.
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September 2023 by Maryna Ergemlidze
I’d like to share my feedback about the attentive and skilled assistance I received from the staff at The UPS Store #206.I found myself in a situation where a document of great importance to me was accidentally sent to Brussels instead of my address in Toronto by the sender in Toronto. While passing by the store, I decided to seek advice on how to handle this situation. To my surprise,Nabila, one of the employees, not only took the time to understand the issue but also went above and beyond to help me promptly resolve it. She ensured that the package wouldn’t go astray in Brussels and facilitated its return back to me in Toronto. I’m extremely pleased with the service and the personalized approach they offered.I wish all services in Toronto could match the exceptional standard set by Nabila and this particular UPS Store branch ?
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July 2023 by Osama “OzzyS” Sbeitan
That staff at the location are not informed about their processes. They made me drive 45 minutes to say sorry we accidentally told you (over the phone) to come to the store, because your package is not here. They will give you a hard time, avoid this location at all costs !!!
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June 2023 by K M
This UPS store is fantastic. Everything from the owner operators (Sohail and Nabila) to the staff who work here can only be described as exceptional.I have been a long time customer of UPS stores and my experiences with this particular store have been so exceptional that I wanted to write a review.I highly recommend this particular UPS location to service all of your personal and business needs. Have a look at their web-site to see the various services provided - you will be surprised they offer so many things including I got my passport photos done here and they were fabulous.Thank you to Sohail, Nabila and staff for making my many trips to your store fantastic experiences.
