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December 2023 by Veer Gadhavi
Everything was great except one thing that they forgot to inform me about buying a lock for parking the truck outside overnight. Thanks to a friend I was able to secure my stuff but I was playing against the odds since I had to wake someone up at midnight. A little insight and proactive approach would have been very helpful.
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December 2023 by Brandon Therens
Extremely slow service. Sat in line for over an hour while the staff visited instead of doing their jobs. Wouldn't recommend. The place was understaffed and the lady working there clearly had no idea what she was doing and was trying to serve way more curlstomers than she had the skills to handle. Plus she was extremely rude and made this business seem like a complete joke
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November 2023 by Umberto Cellupica
Sold me the wrong ball mount (I was towing for the worst time). Got sorted out with the right ball mount at Canadian Tire - they were way more knowledgeable. Worst part was that U-Haul refused to take back the ball mount. I wouldn’t suggest relying on their staff if you aren’t experienced.
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November 2023 by Rae-Ven Parsons
Lovely team, great experience. The women have supported me multiple times during hard/ difficult times. Shout out the entire Rexdale Uhaul staff, always pleasant vibes.
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September 2023 by Michel Aguiar
Company of irresponsible people, has not the slightest consideration for the customer ever again in my life. If you have an appointment scheduled, never count on their services.They lost me thousands of dollars
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September 2023 by Mike Dunn
Very friendly service, My trailer brake had electrical issues, the electrical tech I think his name was Paul, is extremely good at what he does!! He found the problem very fast and it was fixed in no time. Very affordable I highly recommend!
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September 2023 by iresha dulanjalee
We went to get more information on ubox and trailer as we plan to move Alberta. The lady ask us to go another branch and she doesn’t know anything regarding above matters. According to her behaviour we understood that she doesn’t want to do a business, just time passing.
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September 2023 by Brian Vaz
I truly appreciate what Dean, the general manager, did for me to reconcile a misunderstanding which almost left me and my family trailer-less for our 10-day vacation! She worked her magic to get us one, and we are forever grateful and thankful! I 100% recommend this location to anyone as they are authentic in their customer care.
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September 2023 by Kadeem Ellis
The charges don’t add up, I was charged almost double for my trip even tho the kilometres were estimated. I maybe drove 93 kilometres max and was charged 139 kilometres which is a huge difference. This location and service is garbage. I called and they argued their was no discrepancy even tho I know for a fact their is.
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July 2023 by Mo Islam
Absolutely the worst U-Haul experience. Rented a motorcycle trailer. The staff who "helped" us was always on his phone the whole time. Then next day woke up with a $20 charge because they never told us about a self check in. And the customer service agent I called said they can't do anything and hung up on me. I have rented from all over Ontario and never had any issues. Never renting from this U-Haul again
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July 2023 by Life Style
Good spot to rent. A little confusing in terms of communication amongst staff but overall fine. Truck I picked up was empty on gas so I had to fill it up twice which was an inconvenience time wise but that’s just being a little petty.
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July 2023 by davey kase
such a great experience at this location! by far the best u-haul i've ever used. huge shout out to Rashawn and the team for their amazing service -- so grateful for all your help! ??
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July 2023 by Andrew Esson
When picking up the vehicle, there were 3 people ahead of me that all had given reservations, and the vehicle was not available. When I got to the desk, my vehicle was not available either. I had to wait an hour and a half for the vehicle to be available. There was not hitch on the truck which was the only reason I rented it. I then had to buy one. There was No extension given to me to cover the late time it took to pick up. “Your reservation started at 12” I was told. Customer service was terrible and rude. Overall service was slow. Will definitely look for an alternative company to use in future. And I’m sure all the people that I talk to about the company will do the same
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July 2023 by Nathaniel Lingard
Overall, the U Haul brand is terrible. I made a reservation on May 21st and unbeknownst to me , it was cancelled on May 22. I called to confirm to only find this out 5 days prior to my move. Left with no truck and a specialist is going to call me, however this call can happen anytime ….U Haul, clean up your act. Do yourself a favour and rent from a different company altogether. Your service is a high stakes service which requires the utmost communication and professionalism. Y’all don’t have it.
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June 2023 by Elise Fagan
I really needed a storage unit so I thought U-Haul would be a good bet so I reserved one online and got a moving company to help me move all my belongings as I am alone here in toronto as a student, once we got to the unit a very rude and unfriendly staff member told me “no we have no storage go somewhere else” I was confused as I had reserved the unit but apparently it’s first come first serve U-Haul do better you need to make sure people know this because what am I supposed to do? I had all my stuff with me with no where else to go an hour away from my friends house where I was staying and I had to pay my moving company for three extra hours because of this ordeal. The lady would not help me whatsoever then finally after trying for a while she was like there is another facility (this was all at the Queensway facility) the other place was rexdale Blvd so we drive there about 30 minutes away and get there and they also tell me they have no units but the lady at the previous place told me she had called and reserved a unit for me there I was furious and did not know what to do like come on U-Haul plus the lady at the fest had no idea whatsoever how to do her job they do not what to help you here. Then the manager comes out and they talk and she says yes sure we have a unit. Finally my stuff moved in I leave it there for exactly one month and I come back to get it and there are literal cockroaches on my furniture so many of them half dead and half alive it was disgusting I had to throw my stuff away I told the staff and they did not seems to care they just told me to call this number as per usual with businesses like these. Absolute nightmare will never be going to U-Haul again and I would never suggest anyone else go ever very bad customer service and awful standards absolutely not.
