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February 2024 by Sierra Lefave
The store is wonderful and the staff are very friendly. The young man who was opening let me know they had a little display at the back of their store with gallery items so that was cool to check out. I find the store quite fascinating and some of the things really ingenious. Great place to go for creative storage solutions, especially if you live downtown and need something a little different than IKEA. Canadian designed. Be sure to check out the second floor where they have a lot of discounted items!
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January 2024 by Diana Montoya
I had a pleasant experience and good service. The people were friendly and explained the use of the products to me when I asked them.
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January 2024 by Lea W
I am writing to express my extreme disappointment with the customer service I received at Umbra regarding a recent purchase and attempted return for a price adjustment.Two weeks ago, I purchased an item from Umbra, only to discover it was now part of the Boxing Day sale at a significantly reduced price. Within the return window and armed with this information, I approached the manager, explaining the situation and politely requesting a price adjustment to match the current sale price.The manager outright refused my request, citing it was not possible to accommodate the price adjustment.When my partner pressed for clarification on why the item could not be price matched, especially after confirming its inclusion in the Boxing Day sale, the interaction took an uncomfortable turn as she insinuated that returning the item for a refund was an unethical action.While the manager did process the price match and later apologized, acknowledging that I was entitled to a refund, this experience has left me thoroughly dissatisfied and disheartened.The lack of consistency in the store's policies and the manager's unwillingness to address a clear discrepancy between my situation and the ongoing sale pricing reflects poorly on Umbra's commitment to customer satisfaction and fairness.
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December 2023 by Andrés T
Umbra, the Canadian design company, stands out for its contemporary and innovative approach to home decor and accessories. The brand consistently delivers products that seamlessly blend functionality with modern aesthetics. From stylish furniture pieces to unique kitchen gadgets, Umbra's designs are characterized by clean lines, clever use of materials, and a commitment to practicality.The versatility of Umbra's products makes them suitable for various design preferences, catering to those who appreciate minimalist elegance as well as those with a penchant for bold, statement pieces. The company's collaborations with emerging designers contribute to a fresh and dynamic product range, keeping its offerings on the cutting edge of design trends.Umbra's commitment to sustainability is evident in its choice of materials and manufacturing processes, appealing to environmentally conscious consumers. The availability of a wide range of products at different price points ensures that there's something for everyone, making Umbra a popular choice for those seeking to enhance their living spaces with modern and thoughtfully designed home goods.
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November 2023 by Jaclyn Toledano
Elli was very friendly and helpful! She took the time to help me find the perfect mirror for my place. Really appreciated it!
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October 2023 by ryan tsai
I love the designs of umbra. The store is well kept. Floor is spacious. Factory clearance upstairs is priced very well.
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October 2023 by Mary T.
I am a huge fan of Umbra. My very first Umbra purchase was a huge, round mirror that I bought in Winnipeg from a store in Osborne Village. My friend and I carried it from this store to my apartment, roughly two blocks away. It was that heavy, but it was a minimalistic, practical item that looked good in a tiny space. Over a decade ago, I used to attend musicals in the entertainment district. I would often visit the Umbra store before a show. I got everything from the Bungee to photo frames. To this day, I travel with a Bungee, which stores various US credit cards and currency. I often swap them out with my Canadian ones when I'm am stateside, and vice-versa when I return home. The bungee part has never weakened after all these years.There isn't any parking by this store. I had parked across the street under Shoppers Drug Mart. I walked over to check this store out. It felt the same, except that the top floor is now a clearance section. I was so happy. I love penguins have been a fan of Umbra's penguin liquid soap pump since its inception in 2008. This clearance section had a modern version of the penguin pump dispenser, including an automatic version. These dispensers were 50% off. I got one of each.The only item that I didn't like was a coiled stool. It was not comfortable sitting on it. It was in the clearance section. Only folks who want to replace the coiled top with a comfortable cushion would be inclined to buy one.This store is kind of like a museum. It was fun seeing when items were first introduce by year and how they have endured. The Bungee and penguin pumps are two such items.It was nice seeing jewellery racks and vessels for plants and more. I tend to get inspired sprucing up my place whenever I see Umbra products.Strumba caught my attention, which is Umbra's version of the kalimba. If I didn't own a kalimba already, I would have bought the Strumba. It's a fun, small instrument to play.There's so much coolness at this store. Doorstoppers. Chess sets. Shoe racks. Tipsy bottle openers to match the sipper.I had the nicest man at the checkout. I paid with a credit card. He placed my items in a paper bag with handles and came out of his area to hand it to me. It was such a classy move and was a nice touch.I wished him a great evening. He reciprocated. I left happy with my clearance items.I hope to not wait over a decade to return to this store. Of note, my soap dispensers are awesome.(389)
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October 2023 by Samuel Zhu
Unique beautiful design - great place for gift shopping!
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August 2023 by J S
Always a good place to visit while in the Toronto DIscovery district or Chinatown/AGO vicinity although selection & inventory are not consistent throughout the year…
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July 2023 by George Jia
I like the layout and the setup of the store. Umber stuff are design focused for everyday life, and they are not overly expensive either.
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May 2023 by Andrew Chau
Nice store tucked away behind the busy Queen Street strip. It is unmissable with the bright coloured facade. There are two levels: the lower one is a showroom level with many new items and old classics; the upper one is a clearance section and private workshop and offices level. Good discounts available!
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April 2023 by Alexander Tasciotti
Umbra has become my favourite spot to find unique and functional interior furnishings, in addition to IKEA and MUJI.In the last week, I have reorganized my home with picks I found at Umbra. So glad I found this place online.I love that Umbra products are minimalistic and thoughtfully designed. Also, the service at the store on Queen West was really nice. The clearance section upstairs had some good deals too. I’ll be going back.
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April 2023 by Shakir Shaikh
Canadian design store offering vast variety of home furnishingsReally liked how Umbra supports by displaying local student and emerging design pieces in their storeClayton was great person to talk withWould love to see more furniture options too
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March 2023 by Michael Darlington
I ordered a curtain rod from Umbra Canada and a month went by, nobody contacted me, I emailed support, and they advised it is lost in shipping or something so refunded me. I'll shop elsewhere.
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February 2023 by David Colman
I am actually happy with my online purchase - the product was exactly what my daughter wanted. Unfortunately, it was delivered to the wrong apartment (not Umbra's fault, UPS misread the apt. no.). My problem is that while ordering, the Umbra site kept emphasizing a discount on my first purchase, but didn't provide the discount code until after I had paid!Edit - after contacting them on messenger, they quickly and efficiently solved the issue and refunded me the discount amount. Great response/customer service!!!
