-
July 2025 by Janet “Zhi Yen” Tran
Accusation by 3rd sale rep!
When I was shopping, 2 of the sale reps was helpful and have small conversation with them.
My problem was the 3 sale rep.
I bought a reusable bag for my clothes. Next stop I went to T&T, it was less than 5 min that I was holding the bag.
When I was checking out at T&T and was about to place a few items in my west49 bag, I noticed that my bag had an open side. I got a defective bag.
I went by the store at 5:45 pm, realised they are closed. However, I would like to try to get a replacement bag. I showed them that my bag had an opening from the outside. The 3rd sale rep, whom I hadn't met earlier, told me to pay 30 cents for a new bag. She accused me, that I caused the rip by putting a heavy item in the bag and closed the door on me without hearing my explanation.
She was rude and discourteous. I didn't appreciate that she had accused me of something I didn't do. My integrity was not to pay for a new bag because it was not my fault that the cashier had given me a defective bag from the beginning. It is impossible that I caused that side rip in the bag, even if I have an heavy item.
I could have paid for another bag at T&T for my shopping.
That experience had made me lose faith in your customer care service.
-
May 2025 by Shawn Martinez
Great prices , styles are ok but customer service sucks at this location
-
April 2025 by Parvana Ahmadova
A very good place to learn how to discover new clothing styles
-
November 2024 by flame cold
Worst experience..inexcusable behaviour and language and scolding an autistic person while asking for shoes
-
November 2024 by Amit Gil
Edited: My son bought a few things, and didn't realize he grabbed the wrong size. He paid and forgot to take the receipt. He came back in 30 min later after realizing, and they would not exchange. I understand they have policies, but seriously, some common sense? Some customer service? Shame, it's a nice store.
*** Updated: customer services reached out and after 3 email was able to arrange exchange
-
September 2024 by nick knickle
It's a good store to check out some nostalgic stuff however it's a little small. They do have pretty good selection of shirts and hats and other stuff. Definitely worth checking out
-
September 2024 by Elen Diep
If I could give this place a 0 star, I would. Terrible experience, terrible workers. The prices aren’t even worth being demeaned. It’s loud and clear the staff are miserable and don’t want to work there but have a little respect for the customers and the company you are working for. If it’s that terrible, maybe find a new job?! NEVER supporting or shopping at West49 or any stores associated.
Update: they don’t reply to the customer service email, don’t even bother wasting your time. This whole company is joke run by incompetent people.
-
December 2023 by Gillian Grenfell
Great prices. Great variety of clothing
-
November 2023 by Sarah M
Went there today, tried on a sweater and went to go look in the mirror. an employee stops me to tell me I can’t try things on.. just weird to me. Don’t go here bc they don’t let you shop.
-
November 2023 by Syed Rizvi
Very Good Price for Real Coustmers
-
August 2023 by Shivansh Varma
Amazing store great prices
-
August 2023 by Jason Mousseau
Went in last night before closing and this morning at opening. great deals however services was brutal. Last night said hello to the kid working. no response to busy with his phone. It was like pulling teeth to get him to engage in a conversation and communicate. Hardly acknowledged our presence in the store. This morning was more of the same. No talking to us or asking if we needed help. great deals too bad the staff don't care
-
August 2023 by Nathan R.
They don't sell skate shoes. What kind of abomination of a west49 sells flip flops, but not skate shoes..The rest of the stores fine, but I'd recommend just going to another location.
-
July 2023 by Chantel
If your looking for discounted West 49 clothing/etc, then this is the place for you. I was able to find clothing for adults and children at an extremely discounted price! Note, I would check stitching before purchasing as the prices are low for a reason, but otherwise, great finds and friendly/helpful staff! Also, there are no change rooms open at this location due to being a discount store, so know your sizing before going in. Happy shopping!!
-
July 2023 by Amani Amani
Manager of the store very rude.not a good fit for this store we wore trying to exchange a pair of pants he refused to do so even though the exchange policy says otherwise. We wore also going to purchase a lots of items a total cost of $250 . But justbecause of his behavior we changeed our minds
