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November 2024 by George Vella
Absolute fruit cake of a manager who is extremely rude, refused to return my unworn products and dumped them out the bag looked at them and said he can’t resell them on his shop floor, then threw them back and walked away. Must have been in a rush to meet the new intern boy in the changing rooms.
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November 2024 by Amina Ayan
I placed my order online to get delivered to this store. I got an email stating that it was ready for pick up. I got off work early to make this pick up, mind you it was my bridal shower on Friday and I needed these heels. I get to the store and the man helping at first was kind; he tried to locate the shipment but apparently after speaking to his manger who is a short, chubby, white probably Ukraine or Russian woman not too sure but she was on the top floor children section and it was around 7:00-7:30pm on Nov 6/24, the worst experience, the most unpleasant woman. I am not sure how she became a manager. Rude, dismissive, disrespectful tone, just not a good representation of Zara; customer service skills at 0. I spoke to the customer service line and advised of this; and will continue to speak out against this woman as I believe there was almost underlying Islamophobia involved here.
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November 2024 by parastoo sab
The employees in the women’s fitting room are extremely rude; they don’t even know how to treat customers properly.
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November 2024 by Rojina Tamang
The cashier was so rude for no reason we were there to buy the jacket but she literally told us if we were there for the return of the jacket like what?
She was rude the other whole time too. I was having a really good day but after that my whole day was ruined. I thought she was an Indian girl. They should really teach good customer service to their staff.
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November 2024 by Lenina Magno
Nobody was there at the designated desk for an online order pickup. I then waited in line for a long time at a cashier only for her to tell me she couldn't help and told me to go back to an empty counter.
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October 2024 by Anmol Suresh
Dear Zara Team,
I wanted to share feedback regarding an experience I had at your Eaton Centre location on October 20, 2024. While attempting to purchase a pair of boots that were tagged at $19.90, I was disappointed to find they scanned at a higher price. When I approached the manager, the issue was not handled professionally, and the tag was removed abruptly.
As a customer and someone who works in retail, I believe this could have been handled more courteously. I hope to see improvements in customer service moving forward.
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October 2024 by Sam Ardalan
One of the worst customer services in the industry. I’ve had several bad experiences at this location. Not recommended.
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October 2024 by Najla Sharifzada
You have to wait half an hour for exchange and no body will help you ! while it’s not busy…!
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October 2024 by Tati Tad
Party season is coming up … Zara is the place to try & buy ?️??affordable and stylish
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October 2024 by Megan M
The management was so unfair and impolite in eaten center branch .i wanted to refund my dress after 10 or 12 days,which was too small for me even i could wear it, and i had the receipt with me but he didn’t accept it and force my just to buy something else cause there is a small stain on it even I could not see that . Oh maybe it was there before but I didn’t see thatand bought it but it was not my size at all .what should i do when its not my size and not fit at all??? He talked to me very rude very rude and told me buy something else or nothing… imagine… i bought something which i really don’t like but at the end on my receipt he mentioned he did exchange for me with no receipt which was not true… it was the worst experience that i ever had in zara. Hope to teach more to your manager about customer service and attitude plz.
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September 2024 by Iti Singh
the most impolite, entitled staff and manager. returned items bought the very same visit — not spending my money where genuine customer concerns are not addressed.
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September 2024 by Fawad Noorzad
Worst customer service. So rude and unprofessional customer service. The Chinese girl was so rude and I ended up leaving the store with disappointing face and sad . Please teach them to have a little respect and patience for customers. I will never ever come back to store again. Bye Zara
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September 2024 by Alec
The clothes and brand are great - HOWEVER, even being used to ‘Zara Customer Service’ it is quite an understatement to the professionalism and dillegence of the store staff here. Don’t even bother asking management for any assistance because it will be even worse!! I will make sure not to visit this location again even if it means having to venture out to Queen St, Fairview or Yorkdale to be treated like a human being. Extremely long line ups and an attitude of carelessness will damper anyone’s experience of Zara by shopping here. As other reviewers state, the cashiers here are abysmal - I was trying to help them do their job and got reprimanded - insanity!!
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September 2024 by Talieh Mehr -Elderly house
It’s the best ??
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September 2024 by Ayavoo Anju
My favorite store for shopping as their collections are unique.
