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March 2024 by Rachel Olson
I made a very last minute bridal appointment for my civil ceremony and purchased a dress off the rack, the employees in person and over the phone were very kind and professional. Wonderful experience
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February 2024 by Vicki Thomas-Jones
I was invited to watch my niece pick out her prom dress thinking this would be a memorable moment and it was but for all the wrong reasons. The owner was not welcoming at all, the young lady that was helping us initially was very pleasant. The owner removed dresses that my niece had picked out saying "these will not fit you" . My niece would have said yes to a dress at Emmas if she wouldn't have felt like the owner was body shaming her. It was a very unpleasant experience and I would like the owner to actually read her reviews and change her ways. There are ways of making such a memorable moment pleasant even if you don't get the sale.
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February 2024 by Lauri Anne Thomas-Vickers
I took my daughter prom dress shopping at Emma's Bridal Boutique and was very disappointed in the service. The lady in charge seemed irritated by everyone around her. A very awkward and unwelcoming atmosphere.
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February 2024 by Christina Habib
I was so impressed with Jennifer. She ordered the exact dress I wanted and took a lot of time over the phone with me. In person she was great at giving an honest and valuable opinion without being pushy. You can't beat her prices!! I called around and her prices for my wedding dress was $500-$700 less than at least another 10 stores I called. She was respectful and professional and very patient with me and my mom and I highly recommend her.
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February 2024 by Jordan Coll
I felt welcomed as a bride but my bridal party did not feel the same way as I did which was disappointing. They were not treated with respect. I would suggest to use the washroom before the appointment because there is no bathroom for customers in the store and owner will make you feel silly for even asking about it. The review had been edited because there was no attempt from owner to contact me or to validate my feelings. My review before was based only on the beautiful dresses you had not the customer service. Also after visiting other bridal stores and realizing how welcoming and kind other store owners can be, I decided to change my review.
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February 2024 by Tara L
The dresses here are so creative and unique Emma’s bridal always seems to have new and more beautiful dresses every time I visit the employees are so kind, respectful and they always understand and give you something very similar to the dress you want.
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October 2023 by Camrynn Courneyea
I have been meaning to post this review for awhile as my experience at Emma’s bridal was very discouraging. I had an appointment at Emma’s bridal on April 30th 2022 and it was my first stop for dress shopping. The owner was incredibly rude to my party especially my mom and I. My mom wanted to see me in something with sparkles and the owner completely dismissed her comment and continued to hand me things that I hadn’t picked that were from her line. She had so many beautiful dresses but her line was not my style and when I tried to say this she dismissed me as well. She continuously made comments about my size telling me I was overweight and that none of her trial dresses would fit me because I am big. I left my appointment feeling completely defeated and when we got in the car I cried all the way to my appointment at a different establishment. Dress shopping should be fun and enjoyed by the bride and party. I felt so bad about myself after coming here and all the people I brought with me still talk about how terrible the owner treated us and how it wrecked the day. Thank you to the owner for making me feel like garbage and for wrecking my dress shopping experience.Edit to add to your response: it was definitely on April 30th 2022 and I booked an appointment with your business. I have pictures from that day and the fact of instead of apologizing for being incredibly rude and saying I made these things up really shows who you are as an individual. As if I would make this up to hurt your business, I wrote this for other women who would visit your shop so they can prepare for the unnecessary comments about their bodies.
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June 2023 by Erin Armstrong
AMAZING selection, service and gorgeous boutique! 2019 grad dress and 2023 prom dress both bought here…. Next will be 202? Wedding dress ❤️
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June 2023 by Sara Belanger
Staff are rude. Attempted to return an item within 1 business day and they wouldn’t accept it. I was never told it could not be returned. Worst place to shop for prom or wedding gowns.Adding comments to my initial post to address your rebuttal. I came in politely asking for a refund which you refused to honour despite the fact that I offered to pay a restocking fee or penalty of sorts. I stood around the store trying to determine whether I needed to issue a complaint to the business bureau or what next steps I could take as I had driven an hour to get there. I wasn’t threatening in any way and tried to reason with you. The fact that you called the police is comical. Your handling of the situation could have been so different and we could have agreed on a resolution. Unfortunately you weren’t willing to give an inch and it’s sad really. Your synopsis of the situation is completely false. Never in my life have I been treated so poorly by a retailer.
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June 2023 by livy Armstrong
I got my grade eight dress and prom dress here and had amazing service both times
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May 2023 by Jessica Bassett
I can’t say enough how much I love Emma’s bridal! It was by far one of the best experiences I’ve had as a future bride! 10/10 would recommend to any bride that’s looking for their dream dress, I definitely found mine here! Thank you so much for the wonderful experience!
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March 2023 by Albert Hodkinson
Had a wonderful experience. The owner was amazing, the young lady that helped us was tremendous. I can’t thank you enough for such great service
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December 2022 by Tatyana B
Jennifer at Emma’s bridal is a lovely person. She was super helpful, insightful, & knowledgeable. I ended up picking a different dress from another store, but Emma’s bridal still had lots to choose from & had the type of dress I was looking for. I would recommend the store to any future bride. :)
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December 2022 by Lita Carrol
I bought my dress and Vail from there and I love it they where so nice and respectful I would recommend them to everyone best bridal boutique ever
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November 2022 by Jacqueline
If you are a bride - do yourself a favour and go here. I would’ve travelled far and wide just to have the experience I had with Jennifer from start to finish.From picking my bridal gown to all the small accessories that I added along with it.She understood my feelings without me even speaking, and had so many options beyond my expectations, she made me feel beautiful and comfortable which is so important.The gowns are unlike anything I’ve ever seen before and her boutique is beautiful and welcoming, (everything down the the amazing scented hand cream in the dressing room) was unreal. It was the small details that made this experience beyond what I could’ve imagined.I knew from the moment I stepped into her boutique that I was going home with my wedding dress.Thank you so much for making my experience so special. Can’t wait to share pictures once the big day comes!
