June 2023 by Brittany Berezowski
The location was great. This review in now way reflects the location and their staff.The company itself charged me the wrong tax amount after an error that was made on my total. After refunding me for the accidental added amount, they still charged me the tax on the original amount instead of on my new amount after the refund.Out of two representatives that I spoke with in the chat option and on the phone, both didn't understand mathematically how it didn't add up. I'm not upset about paying $11 extra, I am more disappointed that out of two customer service representatives, neither were able to do the math. My invoice basically shows that I was charged over 20% tax which is not accurate where I live.I will not be returning to Uhaul simply for the uneducated customer service that I received. I own businesses and I would never tolerate having my staff members dealing with invoices who couldn't do simple math like that.The truck was fine and the trailer was great. The location was helpful. They didn't call me back however regarding my invoice but I could see how they didn't know how to deal with it either so I understood. I know that I had to deal with U-Haul directly.
