-
February 2023 by Codi Baker
My broker was out of office, so I had the pleasure of speaking with Brittany. She was amazing and answered all my questions promptly.
-
February 2022 by Jennifer Rutledge
Went to another company after 38 years, always had to contact about checking other companies rates every few years. Finally in 2021 (even though I am against change) made the move to Allen Insurance, saved over $600 a year.
-
February 2022 by Angel Curtiis
Rude !
-
February 2022 by James McMullen
In reviewing my insurance needs, I contacted Whitley Trenton, asking to speak with someone in the evening, as I work during the day. I was told that their office is open until 4:30 and that they didn't make evening calls. I told them that it wouldn't work then, as I have a job. Unbelievably... they wanted me to take time off from my work, in order to speak with someone during their office hours.Also, they have removed the Reviews section from their Facebook page. So here is where my review is posted.
-
February 2022 by Jean claude Boucher
Needed home insurance as of the 30th of April and still waiting till now for it after multiple calls
-
February 2022 by Brenda Wilson
Best brokers around.
-
February 2021 by Susan Macarthur
No follow up with promised resolutions. Documents never sent. Overall very poor customer service
-
February 2020 by Nathan Shutt
Have been with them since 2012. Excellent service and reliable staff.
-
February 2020 by Kim McCracken
Good food. Homey. Can smoke if you want to.
-
February 2020 by Melissa Wyatt
Aimy is absolutely amazing!!! Had a different broker within the same location and did not have the same experience. Was transferred to her when my rep was on vacation and requested to be switched to her client file after one phone call. Aimy returns calls ASAP and has stayed on a call well after closing on more than one occasion to assist. She is so genuine and extremely thorough. I'm a younger driver and not from the area and she has been SO helpful with navigating the process of insurance policies and any other questions I may have (and there's a lot). I never have a doubt in my mind that she is going about things the best and most honest way she can and we manage to have a few laughs during stressful phone calls to top it off. Best broker I've experienced!
-
February 2019 by L C
My broker (whom I will not name) is never in the office and NEVER calls me back. I have called 12 times in 3 weeks and nothing. Going to have to drive to the office (25min away) to get an answer to a simple question. I'm done and will be switching companies A.S.A.P. Terrible way to treat long standing clients. Update: When my broker did finally call me back she called me by the wrong name, asked me why she was calling, said "yes you're insurance was transferred over" and hung up. Switched to Belleville office, much better.
-
February 2018 by J Brown
Incredible. I have never been let down here. Friendly staff has aways helped with any claims issues and help to find best deals.
