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September 2023 by Faisal Hoque
Large gas station with good numbers of parking space.
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August 2023 by James Roberts
This Shell has a good car wash.
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April 2023 by Alex Hu
THIS SHELL HAS V-POWER 93
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November 2022 by daniel wang
Cashier is acting so rude and unprofessional. Redeeming a $60 winning ticket said they don’t have any cash. How can you hire someone that’s rude like this?Oct 29th 13:10pm check this guy out plz
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September 2022 by Nathan Brown
Nothing but attitude and poor customer service. Management needs to hire or train some staff. Balding Caucasian man 317pm Tuesday Sept 20th specifically.
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July 2022 by Arlene B.
I've been coming to refuel my vehicle at this Shell gas station for years because it is one of the 2 closest Shell stations to home, plus my dad used to refuel his car here frequently over the years as well. It is conveniently located off of Kennedy Road and Unionville Gate. The station has undergone renovations over the years. The current iteration of the Shell Select convenience store sells Freshii products (which was definitely not available when I first started coming here). It's nice to know that one can purchase some healthier food options aside from the typical chips, candy, chocolates, and soft drinks that are normally found at gas stations. This Shell has 4 vacuum stations and a spacious self serve car wash.
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May 2022 by Ben L
Bad service and no tap payment at the pumps. Won't be coming back here
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May 2022 by Mandy La
I have never been so disrespected by one specific worker behind the window at this gas station. I am a loyal customer, and have filled my gas here with my cars many times, for 8 years. This is not the first time this specific worker treated me with a nasty attitude. The first rude encounter was 2 weeks ago, when I filled my gas around 11:30PM. I wanted to use the gas pump and pay by the pump (not self-serve). The rude worker yelled over the microphone and told me to pay first, and go towards the window, so I did. I wasn't aware that I had to pay first before 12AM. The rude worker told me every gas station, before 11PM, I must pay for the pump by the window if I decide to not use the self-serve method. OK. Fine. But now? It is Friday, April 8, 2022 @10:50PM. I arrived before 11PM, and I don't need to pay first before using the pump. But guess what? This same rude worker, told me by the microphone to pay by the window first. OK. fine. I will do it. Upon the payment method phase, I kindly asked the worker if he can hold up the machine to the window infront of me, so I can bring my credit card and tap it against it instead. With hostility, he yelled and said "Shut up, you must pay inside the glass box, open the door." I replied to him nicely, and said "Hey, lower your voice, and don't talk to me so loudly... I come to this gas station all the time, and the other workers usually hold up the machine by the window so I can scan my credit card for payment." I didn't want to touch the handle because I don't have any sanitizer to clean my hands if I were to open the handle. The gas station owner of this Shell gas station, please get rid of this worker or at least get him some proper training for basic customer service behaviour. Thanks
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September 2021 by Top Cheez
Some staff is rude (one female in particular has a bad attitude). Pumps freeze up when it gets really cold - a clear indicator that they don't maintain their equipment properly.... which I would suspect includes their fuel tanks. They tend to be more expensive than other stations around them.
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September 2021 by Grace Molingbayan
Have called a couple of times about car wash pass inquiry and whether their car wash is actually open (Shell is notorious for closing down their car wash when the weather gets colder, even though other car washes remain open). Staff have actually hung up the phone on me saying they have customers (apparently I'm not) or just pick up then hang up immediately. Just try to have better manners, please.
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September 2021 by Leonard E
While waiting for my vehicle to be serviced at a dealership on the south side of Unionville Gate, I walked to the north side of the street to this Shell station.Just wanted to buy a lotto ticket, that's all.I didn't need fuel, a car wash, snacks or beverages although it's available here.Service was quick.
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September 2021 by Arcade Anna
Came in today just to pump some gas as I was on my way to go for some shopping near by. Didn't really buy much except for gas but what I can tell you is the place is very clean, they got many signs posted that are all about the health and safety during Covid-19. Sanitizer right at the front door for people to use. signs on the floor, windows and of course the coffee, cappuccino and hot dog grill all were closed and had signs. Also staff, customers all had masks on including yours truly.The staff here are very easy to talk to more than other shell and other gas station brands i've been to. From pumping, looking around at everything then finishing my transaction it was very fast.I hope everyone keeps safe and lets not get each other sick ok? I hope to come back one day here again if i'm ever in the area as I was today.Take care and God Bless.
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July 2021 by Leonard E.
While waiting for my vehicle to be serviced at a dealership on the south side of Unionville Gate, I walked to the north side of the street to this Shell station.Just wanted to buy a lotto ticket, that's all.I didn't need fuel, a car wash, snacks or beverages although it's available here.Service was quick.
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September 2020 by Paula Dyson
I work down the street at the medical office and I do enjoy my time here either pumping gas, buying items in the store or just using the car wash. Washroom is very clean and staff are very friendly asking the usual things and they want to make sure the customers get the things they need done the first time.Not sure what else to say. Been coming here for a while now so just wanted to leave my review and hope to see you all again real soon.Take care and God Bless you all.
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September 2020 by Alexander Tang
One of the worst customer service from Shell by far. I was there for gas fill up and carwash. When I was about to make a purchase, I got pushed by the cashier to get the ultimate carwash which at the beginning I had already mentioned just needed the deluxe with under carwash and touchless. He told me only ultimate have under carwash and forced me to choose the soft cloth. Also he made an error of the invoice. He didn't scan my air miles card which I can get discount of gasoline, he said to me I didn't give it to him but the card was on my hand the whole time just waiting for him to have it scanned. Everytime I was at others Shell station, the cashiers always asked for my air miles card.When I pushed back and told him that I just wanted the deluxe. He said to me just don't argue with him, he was just providing an options to me. At that moment, as my perspective that was just a lie at all. I was there for almost 30 min, people was waiting behind me. With that quality of services and experience. I would definitely not recommended and will not visit that station again as well.
