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February 2024 by gigi3113
Bad reception. Bad service. They ruined my expensive winter coat and the owner said that they are not responsible for damages.
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September 2023 by Joan Hatch
We have been customers for over 20 years, first at the Beechwood location and then at the Westboro location since it opened. The quality of the work is excellent and the customer service is second to none. JP (at the Westboro location) goes above and beyond to be helpful
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April 2023 by Coudonc B.
Had a Canada goose jacket cleaned for $75, which I thought was very decent. Had a kilt cleaned too. Very good job. Polite and quick. This is my place to go for dry cleaning.
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April 2023 by Wojtek Michalowski
I use location on Richmond Ave. Gentleman who works there is amazing and super professional. It is simply a pleasure to visit this location. Quality of service is something I would wish to see more in Ottawa.Services: Special care fabric cleaning
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December 2022 by Alan Acton
I use the Richmond Road location, and have been dealing with JP for close to 30 years now (starting on Beechwood). During that time, he has given me exceptional client service, going way beyond the norm to create a lifetime customer. In additional to superior client service, he is also very friendly and a pleasure to deal with. I go to Monsons specifically because of JP!Services: Clothing alterations & repairs
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October 2022 by Rick Kenny
Personal, friendly and fast service. They pay attention to details. Consistently high-quality cleaning. I have been patronizing this establishment since moving to this neighbourhood over 6 years ago.
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February 2022 by kevin deevey
Been a customer for more than 20 years.This place is a treasure in Ottawa.
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February 2022 by Roger Godbout
I always get good service from Tanya
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August 2021 by david gallone
Friendly service and for getting patches put on very affordable and done very wellService: Alterations
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September 2020 by E L.
I brought my fiancé's wedding shirt to this cleaner the week of our wedding and pointed out that the buttons are delicate. We were told, as is usual company policy, that they are not responsible for any damage to the buttons. We understand that this is standard company policy and submitted the shirt. What we don't understand is the lack of adequate attention and care to the garment. The buttons were not protected when the shirt was treated (a level of service that is provided by other drycleaners) and a result is the button came back ruined two days before our wedding. The clerk's response "we are not responsible for damage". I would like to ask the drycleaner staff to move past apathy and consider how it can strengthen the level of care and attention to the delicate garments submitted. How can the staff demonstrate excellence in the service it provides? Apathy has created significant disappointment for us regarding one significant item of clothing we have thoughtfully chosen for our wedding day. More disappointingly, the shirt will need to be pressed at home again as it was provided with wrinkles. I look forward to management's response on how it will invoke a standard of excellence on the part of its staff and the garments it treats.
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December 2019 by Allan D.
Went there on a Saturday afternoon to lick up a jacket they had cleaned and it was CLOSED!!! No other cleaner closes on Saturdays! Most people who work bring their stuff or pick up on Saturdays, after the work week. I will never use them again
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June 2017 by deliaf545291
My coat came back dirty. Horrible customer service. Try somewhere else!
