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October 2023 by Droid Snarf
Banks suck. Use my money all day and don't pay any interest but happy to charge me fees to print receipts. The banking laws should be changed.
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September 2023 by Stephanie Di Mauro
Cant access the ATMs if the bank is closed, very inconvenient
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August 2023 by O B
Best service. Very friendly tellers
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April 2023 by Vona Ganesh
Horrible location went here 5 times to transfer my rrsp and the rep never answers they phone book an appointment rep could not help me
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January 2023 by Cleve Mortelliti
I would like to express my immense gratitude and thanks to Rosemary Burgio, Senior Banker, and Lucy Avila, Branch Manager of this branch for being so incredibly helpful and empathetic toward me. Anyone who has lost a parent knows how difficult a time it can be for anyone who has been assigned the duties of an executor. As soon as I entered the bank and explained to a teller my circumstances, that person called her manager, Lucy, who immediately assigned Rosemary to guide me thru this process. Rosemary has been my lifeline at BMO since that time. In fact, I have to say that ALL the staff at this branch have been so kind and attentive. Every time I walk in, they seem to remember me and know that I am not there for routine banking but that I am grieving and dealing with the complexities of probate and everything else that goes along with losing a loved one. Everyone I have encountered at this branch is kind, pleasant and helpful – and I have to think that this sort of environment trickles down from senior management. Not only has it been a nice and helpful place to visit, but I can only surmise based on the pleasant demeanor of all the staff that they enjoy their work culture too – which is so important these days. I still have lots to work through over the coming months but knowing the staff at this branch have my back has been such a load off my mind. Thank you so much.
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November 2022 by Darth Vader
Meah... 1 year later still waiting for the discharge mortgage papers. Discussed the issue with them again and again and 4 weeks later still waiting for an answer...P.s. The BMO Digital Care Team are useless. They never answered back to my email or made anything happen. Waste of time.
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November 2022 by Francesca S.
Extremely rude and very passive aggressive. How is this branch and you are unable to assist me. I’m so turned off
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September 2022 by Josh Dude
Machine took my money. They offered to pay me back partially. Had a virtual appointment and nobody called. Worst customer service ive ever experienced. Closing my account. Stay away from bmo
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July 2022 by T C
Terrible experience this morning. I’ve been with BMO for over 30 years and I’m withdrawing $2,000 and it was uncomfortable. First ID needed to be shown, fine. Then she goes on to say ‘we see a lot of fraud’ as if I could be one of those people. Then she SCRAPED the bottom right corner of my ID with her nails to ensure it was real. I repeat, SCRAPED. Then she says my address out loud and says I could be using a different branch closer me. I explained I was running another errand nearby and she goes on to tell me all the other branches I could go to. I’m here, can you serve me?This behaviour is learned and someone trained them to do this. The branch manager should be ashamed but probably thinks they did the right thing. Wrong.
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June 2022 by Edouard Voskresensky
Laura is a one of the most helpful bank employees in the history of bank employees!! She is THE BEST!!!
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June 2022 by Khan Realty
Sandra Rezza one of the worst managers in the banks. She Racial profiles her customers and give’s service based on the colour of your skin. I’m a realtor I have direct deposits coming in from my brokerage for my commission. I went in today to get a bank draft to a lawyers office. She refused me service stating I need to verify the funds. When they are released funds. Made me wait 20 minutes just to tell me I can’t help you. I thought it might have been true so I left, Called BMO customer service they clearly told me that there is nothing on hold, nothing wrong with my account. Will be cancelling all my services with BMO.
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February 2022 by Hanna Kassim
I had a great experience during my visit today. There was no wait time and the staff were very friendly and helpful.
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September 2021 by Amelia Niamath
Very helpful staff. Sabri went above and beyond in making time for me and didn’t rush through any of my questions. Clean location. Always a pleasant experience.
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September 2021 by samet bayram
Always looking to find a problem, and so far they just waste good half n hr for no reason every single transaction. Everytime I go same thing.
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September 2021 by Aleks Marijan
The best staff!! I came in right before a long weekend, so the staff were clearly working extra hard to deal with the many customers. Despite being the only manager in store, Filza generously took time out to help me with my baking needs. She was so lovely and managed to get my stuff completely sorted while helping other customers (even some unhappy ones, which is never easy...but she maintained such professionalism and efficiency despite!). The rest of the staff were equally as lovely and kept the office open a bit after hours to finalize my transactions. Super refreshing to have an easy banking experience!
