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January 2025 by Akshay Gandhi
Store closing sale on! Komal who was at the store was phenomenal! A very good sales person. Excellent communicator.
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November 2024 by Zahir Daya
This is one of the very few places that believe in customer service and stand by their product… even after you wear the shoes for a month and you are not satisfied. The sales consultant was extremely helpful and not rushed. Quality and modern styles are top notch.
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May 2024 by zhang michael
Complaint Regarding Poor Customer Service received from Vaughan mill staff Gianphilip LaugelliDear sir or madamI am writing to express my disappointment and frustration with the level of customer service I received at your establishment on may 5th 2024,During my recent visit, I encountered a particularly unpleasant interaction with one of your staff members, whose name I unfortunately did not catch.The individual in question displayed a blatant disregard for basic courtesy and professionalism. Their demeanor was marked by arrogance and rudeness, making me feel unwelcome and undervalued as a customer. Not only did they fail to assist me with my inquiries, but they also exhibited a dismissive attitude that was both unnecessary and offensive.As a patron of your establishment, I expect to be treated with respect and courtesy at all times. The behavior exhibited by your staff member fell far short of this expectation and left a lasting negative impression on my overall experience.I believe that exemplary customer service is fundamental to the success of any business, and it is clear that improvements need to be made in this regard. I trust that you will address this matter promptly and take appropriate action to ensure that such incidents do not occur in the future.Thank you for taking the time to consider my complaint. I hope that my feedback will contribute to the enhancement of customer service standards within your establishment.Sincerely,Michael
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May 2024 by Ms SB
Significant experience in customer service. The salesperson was terrific; they both helped me find the size. They both were friendly and excellent! Thank you
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January 2024 by Kevin Richardson
The staff at Johnston & Murphy TD centre are phenomenal.
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September 2023 by Aman Singh
Bought two shoes here last week, super comfortable, great knowledge of products shown by the staff here.
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July 2023 by Dara Nafissi
My favorite store. High quality with good service. Shoes are great. Past couple of years other apparel like tshirts and pants are added and very good too.
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June 2023 by Helen Yu
Sales are way too aggressive and there's one cashier gentleman attitude is talking down to customer. Product is great but they need a better training on selling their products.
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June 2023 by Tom Koitsis
GIANPHILIP store manager great customer service and even showed and polished my boots with stores products
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June 2023 by Lynn Stuart
They provided customer service above and beyond my expectations. Unfortunately the stores most readily accessible to me have closed, but they have my loyalty and I will drive the extra distance to give them my business.
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June 2023 by Neal Kelly
The service was great and the experience was great I spent about 400.00
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June 2023 by Margarita Ibbott (DownshiftingPRO)
Good selection and not too busy. Staff was attentive and helpful. Good selection of shoes.
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June 2022 by Rosa Lucia Nestico
The service at the Vaughan Mills location was the best that I’ve received in a long time. Elinora and Skylar, the 2 salesgirls that served me are both wonderful and lovely people. They helped me choose what I was looking for and I purchased way more than I was planning to. Girls, I’ll be back and thank you!!!! Rosa N.
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June 2022 by Elham Zaghzian
Staff are great! Specially a beautiful lady, I forgot her name.
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June 2022 by Akumar Villa
Philip was a great help today. He showed me around. I must say Johnston & Murphy is expensive. Place reminds me of the mid 80's. Yup Classy shop I must say.
