-
January 2025 by Giuseppe Caruso
The workers are rude and didn't help me and gave me rude remarks.
-
November 2024 by AH D
I recently visited Roots with the intention of taking photos of the store’s interior, as I was interested in documenting the design. I was allowed to take photos in various parts of the store, but when I asked to take photos in the changing room (which was locked), I was refused. I understand that certain areas might have restrictions, but it’s common for people to take photos of themselves while trying on clothes in changing rooms, so I was surprised by the response.
I even offered to buy some clothes if that would help, but the staff member reacted rudely and asked me to leave the store . The exact words being “ I had enough of this, get out”. I did not argue or behave disrespectfully at any point, so the abruptness of their response left me feeling unwelcome. I left immediately without engaging further. Is it even legal to kick out a buying customer from a store, for such a thing. I hope the management can familiarize their staff on courteous behaviour so that future customers can have a better experience.
-
October 2024 by Jaskaran Singh
The entire staff was super friendly except for the cashier.
-
May 2024 by Oliver Alviar
Staff were all friendly and is store was well merchandised. Fitting room is clean.
-
January 2024 by KJ Riosa
Alex was really friendly and helpful
-
December 2023 by Julian Mittler
Massive Roots store, staff are nice, prices are mid. This is probably my favourite Roots store location. Most of the Toronto stores don't compare. They also seem to have a wider selection.??
-
November 2023 by Angelia An
Visited on Black Friday and was met with a frustrating experience. The staff followed me around, citing a policy that didn't allow customers to hold their leather bags on their own. This issue became particularly clear when I was looking for a mirror to check how the bags looked on me. The staff, following me, seemed quite anxious and questioned my intentions. I was taken aback by this overreaction, especially since I was simply trying to see the bag in the mirror. Her behavior was unnecessary and left me feeling uncomfortable. I urge the store to reconsider its policies for a more pleasant customer experience.
-
November 2023 by Dev Patel
Very rude staff and such a bad behaviour bye an employee and I was trying a binny a employee came very rudely to me to say that’s a kids size doesn’t matter if I am buying it very bad staff
-
April 2023 by precious
My friend was just racial profiled here. It’s 2023, I would expect better from a well known company. Hire better people…
-
April 2023 by Olivia Brown
Rude staff. A lady was rudely racially profiled in this store. For a well known company, would expect better. It’s 2023 and we are still dealing with racism. Make sure to train your staff before hiring!
-
April 2023 by nicole richard
A friend was just racially profiled in this store. It is 2023.. Please consider professional development and sensitivity training for your staff!
-
January 2023 by James Rice
Overpriced
-
January 2023 by Jun Hyuk Lee
Love Roots just not this particular location
-
January 2023 by Gail Saikkonen
Understocked adult section.
-
January 2023 by Carola Ramirez
A high quality Canadian store. The clothes are very cute.
