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January 2024 by Marina Strongin
*If I could have given a '0' start review, I would.*Encountered an absurd situation today at this Shoppers Drug Mart where I have been going to for years. For the last few times i discovered that number of pills I get for prescription (PPI drug) is completely off. It was never enough to get to next refill. I suspect I never realized there was a problem before because I was taking this drug not every day. However, lately I started relying on it more and more and since I had to take it every day I realized that the number of pills I am given is less than the period of time it should last for. I went to the pharmacy, said that I won't have enough pills for next refill and they agreed to fill in next refill sooner. Once it was ready, I went to pick up my refill, went home and calculated the number of pills I received and it appeared that instead of 100 pills (written on the bottle), there were 84 pills ( I was short on two weeks supply).I realized that the same thing happened last time (I did not count the pills) and probably it was happening before, but because I was taking medication not every day I did not realize that. I called the pharmacy and said that they owe me pills for at least 2 refills and that would come to 28 pills. They agreed to give me additional pills.I went to pick it up to the pharmacy and what happened there was in a total parallel reality. Pharmacist Simona said that: a) I get pills from manufacturer sealed (this is completely untrue, they always give me pills in the local pharmacy bottle, look at the uploaded picture), b) technicians know how to count! and made it as if for some reason this was my fault! This was abhorrent. Instead of looking what is happening within the pharmacy she accused me that it was my fault that number of pills was off by high margin. It was disgusting to say the least. Complete lack of common sense and she demonstrated absolutely irrational behavior. Wow!
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January 2024 by Jega Haran
I bought a Febreze from this location on Friday.when I brought Febreze to the car, My daughter found out the bottle is half empty.They are selling half empty bottles.Immediately I went to return the Febreze the cashier accuse me of returning used product & she claimed she is the account manager .I managed to return the Febreze.
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January 2024 by Jay Gee
Probably one of the worst pharmacies I had the pleasure of dealing with. The Pharmacist is negligent, rude, and condescending. That is if you can speak to her… she clearly doesn’t like dealing with people. Also, she doesn’t keep things confidential.
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December 2023 by AK99 (AK99)
I must say, I was pleasantly surprised by the customer service in the beauty sector. These two young ladies were quite helpful in my choice for my mother's Christmas present.Sad to say that i didn't follow through on getting the perfume they suggested, but as a stylist adivsor myself, I have to say -- you've nailed your job responsibilities quite well. Keep it up!
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December 2023 by Nata Lia
Bought item on December 27, asked cashier if I am able to return knee support if it will not work for me. Cashier said yes, any time with receipt. I came on next day December 28, but now they are not taking returns until January 2, 2024.This is unacceptable service and I waisted my time twiceTried to call management, but nobody picking up.
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November 2023 by Kelly Smith
This store is OUT OF EVERYTHING!!! No stock on shelf yet they have "please ask for assistance" sign but there is no one on the floor! I'm taking my hard earned money to another store!
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November 2023 by Irina Kuznetsov
I had bad experience . Fist , my waiting time on phone -20 minute with noisy music. Second , I was putting on hold so many times. My opinion, I had to transfer to person who can answer my question.
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November 2023 by Diana Sycheva
If you want them to waste your time, you have come to the right place. They have no idea what they’re talking about. I am speechless as to how they were certified to be a pharmacist.
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September 2023 by Aubrey Ernest
Really hate that they removed self check out from this location. Constantly only have one person at the register and I often only have a few items. Self checkout was really convenient and now I dread having to stop in
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August 2023 by Dan J
I called in late in the day to get a prescription for my 10 month old.The pharmacist (Olena) filled it quicker than usual due to his sleep time. Thank you!! Appreciate it!!
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July 2023 by Ora Danieli
I moved to this shoppers because of my pharmacist Simona !!! Amazing individual, caring , thanks to the team working on July 3 at 6pm helping my child getting antibiotics ?
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June 2023 by Jayesh Daya
Pathetic customer service. If you ever drop off a prescription expect to wait 30 minutes irregardless of how busy they are. Cause helping people get on with their day is just not their priority. We had drugstores for over 20 years and no one ever waiting had to wait longer than 10 minutes because we actually cared about our clients
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May 2023 by Amanda P
Decent location, which is always clean. The check out line up can get very long before staff start caring. Also the pharmacy takes FOREVER to dispense drugs even though there are a tonne of people behind the counter.
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May 2023 by Stella Bruni
This location gotrid of the self checkouts. Nice to see a young University student on cash, helps to pay for her tuition. Congratulations Shoppers!! Valuing staff
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May 2023 by Vida Adams
Nice to hear this Shoppers is listening to their shoppers! Most prefer to deal with a cashier.
