-
September 2023 by I am Q
I was lucky when I visited the store. Everything in the store was on sale. It was as expected, clean and nice and tidy. The staff were helpful and took the time to help me find the right size.
-
September 2023 by L P
Nice pieces , great selection, prices are too high for an outlet store
-
August 2023 by Vamsi Mudunuri
I brought many products form this store in past. And in my last purchase my black pant got shaded and even spoiled my MK bag. When I tried to return, they didn’t accepted it bcoz the tags are not attached. Who will wear the pants with tags? After we use the product then only we will get to know the defect. More over the customer service is horrible. They were not even sorry. Very disappointed and dissatisfied with the purchase. Will never visit again. Thanks for your disrespectful and harsh behaviour. And more over they told me that all the Black products from their store will shade the color and they don’t cover in the return policy. The floor manager and the Supervisor Sabrina both are not fit for customer service job.
-
July 2023 by Brendan Thomson
I have purchased numerous items from TM in the past. This past week i got home from the store to discover a security tag still on one of the items. I live 2 hours plus north....the store manager said please return the item for exchange, and a sorry for the inconvenience.....Thanks Tommy awesome service recovery. So fortunate there's a Gap, Polo, Lacoste, Brooks Brothers and old navy with similar fitting clothes....Remember to check for those pesty security tags
-
July 2023 by Lisa W.E
My favorite store to shop..My Favorite brand..Love the assortment of clothing .You can go from formal to sport ware in a snap.?
-
March 2023 by Simon 2021
Merna very good she could be the manager
-
March 2023 by Sunny Patel
Very bad customer service experience. When it comes to return something, then they are like no its against our return policy and bla bla. The manager is very pathetic. He doesn’t know how to handle the customers.
-
February 2023 by Danny Asrani
Ask staff for help was told I am cashier u need to find somebody else . The manager walking and ignoring ppll. I rather go to fairview where staff are welcoming and customer focus
-
February 2023 by Pablo Calero
No fitting rooms available, only one mirror in-store, and the solution of the associates is: buy and if it doesn't fit or you don'tlike it, come back and change it
-
January 2023 by Smriti Chowbay Ramsevak
Great store with a wide variety.
-
January 2023 by Roberto Duarte
Outlets prices the same as a new season item
-
January 2023 by Aman Samit
No FITTING ROOM!Had horrible customer service here. The manager decided to close fitting rooms more than an hour before closing time. I had spent over an hour looking in the store selecting about 5 items I wanted to try on. Only to find out fitting rooms were closed. They also failed to advertise at the entrance of the store that fitting rooms are closed to customers coming in are aware they won't be able to try-on anything interesting they find.I talked to the manager about it and he was very stubborn about it and told me to *buy now and then try them at home and return if they don't fit* (as if I have nothing better to do than keep visiting their store)This is ridiculous for a clothing store (especially brands like Tommy), if they don't have fitting room available that essentially means they should close the store. Keeping it open at that point just means a huge waste of time for customers in the store as they are not made aware of fitting rooms unavailability.Very disappointed and hope Tommy takes action to make sure this practice of closing fitting rooms while the store is still open us discontinued.
-
January 2023 by Mishika Taneja
Poor customer service.Cashier scanned the wrong price for the sweater I was buying,after I told her the actual price she said she is going to check with her fellow employee(her name was Manisha).When she asked,Manisha started making faces & said they don’t have such pricing & whatever is scanned price that’s correct.Then I went there again took the picture of the price list & showed to the cashier.Cashier tried to give me the refund of the difference but she did incorrect.I told her this doesn’t seem to be correct she said trust me it’s correct.Overall experience was horrible especially with Manisha who is unprofessional,rude & not helpful.Untrained staff.
-
January 2023 by Hitesh Patil
Big store.wide variety of clothes but couldn't find winter jacket. It was crowded when I visited here. Cost wise this is bit expensive.
-
December 2022 by Claudia Zanatta-Weekes
Can find really great deals here
