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October 2024 by Richard Burt
They need to train their cashier onproduct knowledge or allow them to leave their station to look up pricing.
My partner went there to purchase bolts and nuts for a project needed for a job site. He took pictures of the product code to save time. He didn't need to take the picture but thought it would to save the cashier some time as well. The pictures weren't clear enough so she told him to go and take more pictures instead of going and getting them or calling someone. Needless to say, he left the bolts... They lost a sale and we will no longer be shopping there. Customer service is a thing of the past.
Something we took pride in, is now a thing of the past.
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October 2024 by Jeff K
Great service, great advice.
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October 2024 by Rita France
My favourite hardware store. Staff very helpful, pleasant. Great selection of items. Always find useful things at their store. Especially appreciate their service dept. Have a great guy there, that fixes lawnmower and even replaced a handle on my old pitchfork. Really grateful as there were no other stores who even had a replacement part for my pitchfork, but they have a guy who actually took off old broken handle and replaced with a new one. That's why they are my preferred place yo get anything I need re: hardware stuff.
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October 2024 by glen mcdonald
Nice little hardware store
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October 2024 by Alexandra Tadla
My hometown go-to place
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October 2024 by Stephen Johnson
This is a great hardware store. The staff are very knowledable and helpful. Excellent service. I find it especially useful for Plumbing, painting and tools. I especially love that I can buy nuts, bolts, and washers in single units. At other stores I have to buy a box of items when I only need one or two washers.
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September 2024 by Cindy Taylor
Went to purchase bath tub faucets and Kim in Plumbing was so friendly and knowledgible. Thank you for great service.
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September 2024 by Sharon Wiebe
Still worst customer service upon my return to Waterdown. Tried to return 2 expensive cell batteries. Had returned packaged with just slits where batteries came out. They could not find tester for battery charger and said they could not sell them. As if they were insulted I returned them. Not nice! Will never be shopping there again and will be letting others know about their continued bad service.
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September 2024 by steve thompson
Forget Rona, The Home Depot, and the lot of big box stores because this place is the best.
The staff here is all about customer service. Terrific help, great product, and right in the heart of town.
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September 2024 by Greg Mizzi
They really do care about you. Wish I could remember the gentleman's name that helped me out in the bathroom department. Made calls for me and looked all over. In the end ordered the tub surround for me and it arrived as he said it would. Oh he has an incredible memory top shelf.
Great store??
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August 2024 by Sheila Wilson Moodie
I always love the Home Hardware!!
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August 2024 by Matthew Smith
The customer service here is terrible. Been here twice in the last month and you either get ignored or pushed over to the next associate. If I could give this place zero stars I would
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August 2024 by Scott Skinner
Super awesomeness, they got my stuff ready in mere minutes after me ordering it... nice and friendly staff. When I go into the store the staff are able to help me quickly!
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August 2024 by Musky Angler Dan
The staff here at Weeks Home Hardware are very friendly and courteous!! I was helped by Kim and she helped me find everything that I needed and this was a very positive experience!! I will definitely be back again!!
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August 2024 by Crina Stirb
Well organized, great service.
