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November 2023 by Cynthia Nunez
This store used to have great service…but in the last few months there has clearly been a change in almost the entire staff. Nobody knows what they are doing (they stare blankly when asked for help) nothing is sized, they only carry xs-med anyways (despite being an “inclusive” brand), the workers ignore you, and when they do interact they are quite rude. Scoffs and rude glances. Not sure why the whole staff has changed in a matter of months, but it changed for the worst. Just order online, save the headache.
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September 2023 by Sarah G
Cure clothes, TERRIBLE service.Despite having three registers available and 3-4 staff on only one register was open and processing a return of around 50 items. Occasionally other staff would wander up and watch the return but no one offered to help the growing line of customers waiting to check out.This is not the first time I've had a similar bad checkout experience at this location.
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January 2023 by Kira
This store is not welcoming to plus size or even mid sized people. I was looking for DD bras, but had to sift through limited colours in a bin that was an inch from the floor, below an entire wall of the same product in smaller sizes.Looked at other clothes as well and it was the same thing: XL was put on a shelf an inch from the floor.Sizing is running super small these days.Painfully tried on a bunch of bras that didn’t fit and not one employee thought to mention that they sell bra extenders or even offered to help.The employees don’t seem equipped to help plus-sized customers.My recommendation would be to go to The Bay if you want more inclusive and sensitive customer service/more size options.
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January 2023 by Nazanin Mahdieh
Expensive for what it is but their undies are the most comfortable. I always oirchase during their sales.
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October 2022 by Sarah Lynn
You might think this review to be completely absurd but I've been thinking about it all day and I just couldn't help myself! The customer service skills from the girls there were more than outstanding, you could absolutely tell that they were truly lovely people who enjoy helping and engaging... I got a bra fitting done by a girl named Sarah who helped several customers simultaneously with ease. I went into the mall dreading the hunt for a new bra and left happily with 4!! Thrilled!
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August 2022 by Solange
The overall appearance of the store was messy. One of employees was nice, the rest were rude. Size selection of merchandise was sparse.
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June 2022 by Shelley Hayden
Awesome store and very helpful ladies working there. Lots of lovely clothes for all sizes. I would highly recommend shopping at this store
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May 2022 by Maddy Jenereaux
Eden and Nicole were so helpful and friendly! They made my shopping experience great! I also love the swim line this year at Aerie
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March 2022 by Sarah Lynn Schweitzer
You might think this review to be completely absurd but I've been thinking about it all day and I just couldn't help myself! The customer service skills from the girls there were more than outstanding, you could absolutely tell that they were truly lovely people who enjoy helping and engaging... I got a bra fitting done by a girl named Sarah who helped several customers simultaneously with ease. I went into the mall dreading the hunt for a new bra and left happily with 4!! Thrilled!
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January 2022 by Graeme Deroux
I was here to buy my girlfriend a gift card, but Rebecca did such a fabulous job helping me - I ended up buying over $100 in clothes. My girlfriend was stoked!!
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December 2021 by Kat k
This is a ONE STAR review but my previous review has been hidden by google I guess. Essentially, a floor employee insulted my size and tried to make me purchase a L/XL while the M was already kind of loose/big... This really shouldn't be happening in 2021 (for reference, I wear a S/M depending on the style of bra because the band is a bit big in the M but there isn't always a lot of coverage in S). I purchased the M although it is a bit too roomy
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September 2021 by Jennifer Gatti
I love this store! The people who work here are phenomenal. Everyone is so friendly and helpful. I had 4 girls ask to help me before I made to the back of the store and you could tell they genuinely wanted to help. I'll definitely be back to shop!
