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September 2024 by MEHAK BHATIA
We visited today 16th sep around 7:45 and we got the worst customer service ever. Ever we are working and we too know how to give customer service. She just handed over the items without any bag and she didn't asked for that too. And the attitude of the staff was like she is the owner.
I don't know why you guys are hiring racist we are indian and she was white and we literally felt itt. I wish I could give you zero stars for ur cs.
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July 2024 by Sarah Costello
The best place, hands down by far ❤️
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July 2024 by Taylor Parsons
Best staff EVER. The manager is always so knowledgeable and up to date on today’s fashion trends. They can direct me to options based on my personal style, even though it differs from theirs, and that’s what makes the experience stand out.
Browns could never
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June 2024 by Junior Root-Beer
The manager and staff are super welcoming and informative. They do their best to accommodate everyone’s needs and the place is always clean
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June 2024 by Sam Charbonneau
The staff was incredibly helpful and accommodating
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January 2024 by Amir Hossein Ahmadi
Terrible customer service from store clerk. Refused a pair of boots return because it was purchased from another store. Clearly the concept of chain was not clear to her. I’ll never do business with Aldo again.
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December 2023 by Carmen Briggs
I think her name was DANA(not too sure, if heard the cashier right) and she was really helpful with getting the correct shoe sizes. Despite the rush hour, she was really calm and composed.
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December 2023 by Olivia Amorim
Disgusting customer service. Storewide training needs to happen.
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December 2023 by SkyLake
Staff couldn’t find my store pickup order the first time. Had to check my receipt twice in order to get the item. Staff could be trained to get complete information the first time.
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December 2023 by Sarmad Alkhasho
I was at this store on Sunday December 3 2023 around 5pm the girls with the glasses and the other girl were very rude and disrespectful the way the were taking was really disappointing won’t go there again live 5 minutes away of Conestoga Mall but I’d rather to going to Fairview Mall store its a lot better service
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November 2023 by sharan jit kaur
I always love their bag ???️. I love to shop in this mall always. Its really love this location in K-W.
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August 2023 by Bilta George
One of the worst Aldo stores in K-W region. The sales girls were not trained properly. They had no information about the current promotions or sale going on. I went to the store to redeem my birthday discount but none of the store representatives were aware of the process. It took them such long time to figure out even though I showed them the email I received from Aldo. They treated me as if I was there ask for free stuff. Even the store manager/Supervisor ( I wonder how they were a fit for that position) had no knowledge of process and was struggling to process the transaction. No customer service at all.
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June 2023 by Samantha Povilaitis
Taylor and and Brianna were so kind and helpful when I was shopping today and we even shared a few laughs. Sometimes trips to the mall are a painful process, but these two made my experience so fun!
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May 2023 by Andy
Why do I have to call the other ALDO store to do a return? Hoops I jumped through then ended up handing my phone to the associate to finish the return! Your people should be able to dial a phone to help with returns. Alot more training is required at this location. Customer service .. ??
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March 2023 by Mathew
Staff couldn’t find my store pickup order the first time. Had to check my receipt twice in order to get the item. Staff could be trained to get complete information the first time.
