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December 2023 by Sarmad Alkhasho
I was at this store on Sunday December 3 2023 around 5pm the girls with the glasses and the other girl were very rude and disrespectful the way the were taking was really disappointing won’t go there again live 5 minutes away of Conestoga Mall but I’d rather to going to Fairview Mall store its a lot better service
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November 2023 by sharan jit kaur
I always love their bag ???️. I love to shop in this mall always. Its really love this location in K-W.
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August 2023 by Bilta George
One of the worst Aldo stores in K-W region. The sales girls were not trained properly. They had no information about the current promotions or sale going on. I went to the store to redeem my birthday discount but none of the store representatives were aware of the process. It took them such long time to figure out even though I showed them the email I received from Aldo. They treated me as if I was there ask for free stuff. Even the store manager/Supervisor ( I wonder how they were a fit for that position) had no knowledge of process and was struggling to process the transaction. No customer service at all.
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June 2023 by Samantha Povilaitis
Taylor and and Brianna were so kind and helpful when I was shopping today and we even shared a few laughs. Sometimes trips to the mall are a painful process, but these two made my experience so fun!
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May 2023 by Andy
Why do I have to call the other ALDO store to do a return? Hoops I jumped through then ended up handing my phone to the associate to finish the return! Your people should be able to dial a phone to help with returns. Alot more training is required at this location. Customer service .. ??
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March 2023 by Mathew
Staff couldn’t find my store pickup order the first time. Had to check my receipt twice in order to get the item. Staff could be trained to get complete information the first time.
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December 2022 by Shelby Behling
Horrible customer service.I was there a week ago and tried on many shoes for a function. I had a great experience so thought I would go back to try to find summer shoes. I was told they don’t carry size 10 in stores. Yet I was there just a week ago and had no problem?Very disappointed with the way I was treated. They were very quick to mention they can just order them for me but at that point after the way I was spoken to and treated I had no interest. They didn’t really seem to care to help.
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November 2022 by Himani Chhatbar
Aldo has a good variety of shoes ????????????, purses????, Scarfs????, jewelry and more.I just feel that they didn't have a big collection of women's purses.The things that I bought and loved from Aldo are Scarf ????, Headband for my daughter. The headband is sparkly and really pretty ????
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July 2022 by joseph rapheal
Rude staff , don’t understand why the staff yells at customer for no reason, Worst customer service, dont know why Aldo does keep this store just to yell at customers
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July 2022 by Ahmed Mustafa
I went there to pick up my order. The store was closed till 11 am. ?
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June 2022 by Ashish Porwal
We were ill treated by the manager Morgan when we declined to share our email address for the receipt and wanted a printed one instead. She agreed to give us a gift receipt but not a purchase receipt. When we told her that it's a personal information and I don't want to share it she said "now you're upsetting me love". I think Aldo really need to think how their store face represents them. Never going back their again unless they find a better person.
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May 2022 by Harry Nguyen
Got scam by the cashier Aashna and her manager Morgan. She charged us for the shoe wiper without letting me know that the item is not free. I only realized the issue after receiving the receipt. I ask for the refund but the manager Morgan refused and challenged me to contact to higher managers though this is her staff fault. She lied to me about the return policy that the item couldn't be refunded. However, the return policy doesn't indicate such policy. I witnessed that they did the samething with other customers. I will escalate this issue to Ontario Consumer Protection board.
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May 2022 by Shelby Plaskett
Horrible customer service.I was there a week ago and tried on many shoes for a function. I had a great experience so thought I would go back to try to find summer shoes. I was told they don’t carry size 10 in stores. Yet I was there just a week ago and had no problem?Very disappointed with the way I was treated. They were very quick to mention they can just order them for me but at that point after the way I was spoken to and treated I had no interest. They didn’t really seem to care to help.
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March 2022 by Brijesh Dhami
Brittany was awesome!!! When checkout she was so friendly and asked us to wrap our gifts… Experience was fabulous 10/10 to her
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March 2022 by Rachael A
They are super stingy and cheap now. No paper receipts only email and you have to pay $1 for a bag, will not be going back again.