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November 2024 by v lee
Stellar staff. Really impressive group.
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November 2024 by Taylor Caroline
DO NOT GET REPAIR WORK DONE AT THIS STORE! I brought in my phone for a battery repair and they broke my Face ID function. I had to bring it back to get repaired. When they repaired that they cause extreme software problems that required a COMPLETE REPLACEMENT of my phone. Their technicians are not well trained. AVOID!!!!
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November 2024 by Hana Whatmough
Everyone here is so kind!! I came in with two of my friends so I could trade in an old laptop for a gift card, and so my friend could get a diagnostics test run on her laptop. We talked with over 5 sales associates and everyone was so kind and helpful. As we were leaving we took a quick peek at the Apple Vision Pro and got prompted to do a demo of them. We decided to and they were able to accommodate all three of us at once. It was a great experience and the associate that led it for us was incredibly personable and helpful. We would definitely recommend doing a demo for them, we all want a pair now! Every time I’ve been here I’ve always had great experiences with the employees.
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November 2024 by Aida R
I had the worst experience
They took my phone to fix the battery and when I went to pickup my phone the screen was broken!! They denied and said it was already cracked! The manage was so rude and didn’t do anything! Now I am left with a broken phone and they didn’t tak any responsibilities! Make sure to take a pic of your phone before dropping it off ! They are liars and unprofessional ! ? shame on apple store!
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November 2024 by Joey Alford
We had a return/replacement to do at this Apple Store and the employees we dealt with were so nice and patient. Louis was quick to problem solve with an issue we had with our return and Michael made sure our replacement process went smoothly. 5/5 stars for both of them!
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November 2024 by Xaniar Sarami
So I needed to update my review to this (from a 5 stars review six months ago) and here is why:
I have been dealing with some connectivity and battery issues on my iPhone 15 and had to make two visits to this branch and had an online support session with a higher tier advisor in between. The first time I visited the branch for this issue, the advisor seemed to be quite unhappy to deal with me (I genuinely tried to be positive) but then as they were not able to pinpoint anything with the device and visibly showing frustration with the issue, as they offered to have my iPhone reseted in store followed by "or you can just do it at home" I decided to get out and do it myself.
The second time I made the visit was already after I had a longer troubleshooting session on phone with online support and I was offered to use my limited warranty and have my device replaced for a considerably small fee. I decided to not go with this offer as it needed a hold on my card for the full price of an iPhone 15 until my current device was shipped back and would have taken about a month. I asked if I could go in person to a store and have it dealt with without the deposit, and it was confirmed that that would be the case. So, again, I set time aside and visited the store. I need to mention I reseted the phone prior to my visit as advised by the advisor from the online support so yes, the timeline from battery usage was missing for the "bigger picture" on my visit but this should have not been the issue as to my understanding the notes from sessions are shared for other technicians. I explained everything to the person helping me out, and this review is not directed to them as they seemed to be genuinely trying to help out. After a second round of diagnosis "in the back", another advisor/technician from a higher level joined us to explain why my device was not eligible for a replacement. I explained the offering for device placement, and he simply mentioned "I am not sure how you were offered that without apple care". I don't work at Apple Stores, but a quick search suggests the limited warranty is indeed enough for the issue I am facing. I explained that the issue has been persistent, the fact that there are no history of issues is due to the factory reset, and details of my conversation with the online advisor. In response to all of this, he decided to let me know that the backup from previous devices on iCloud has been an issue "over the past couple of years" where "backup for apps and settings messes up the new devices". If this is the case, then I really think this is a bad move for Apple then, because part of Apple's ecosystem is the smooth transition from one device to another be it an old device or the ones connected through same icloud account. I was not just surprised but also very mad, as I was hearing that the company that I had been trusting since I was a wee child getting his first iPad 2 to everything in between was actually quite shit and well, a cheap samsung phone at this point is no different I guess.
Then, I realized how I am still very much "enjoy" using my macbook air, the airpods pro I have, the little snoopy playing random games on my iwatch, and how I took notes on my ipad to gather my thoughts before this review. The important part? I am a college student, and I need to plan and save to get the satisfaction of using my devices. And the support I received over the phone from Austin, Texas was still very much close to my expectations. So, I needed to leave this detailed review, hoping the same guy somehow hears it and think to themself that the way they approached my issue today is not what I have seen from Apple through years. They are being part of a problem that is very much non existing and are causing it. Customer care is not directed some personal favour you can decide on providing it or not when working for big corporations. Being condescending did help you at the store because
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October 2024 by DannyViews
My iPhone pickup experience was terrible. First they gave me a pickup window and then made me wait in line anyway. I got to the front and they’re like the phones not ready yet, so come back when you get an email. This was at 1:15 pm exactly when they had asked me to check in. So I wait another 30 odd minutes. I had decided that if I didn’t get a message by 1:45, I was going to cancel the phone and leave. They messaged at 1:43. And yet again when I went back, they made me wait in line.
I am a below the knee amputee. My leg was hurting. I advised the person in the front and they apologized and that’s it. I noticed another Apple person and they also apologized. Apologies don’t mean anything. They should have a separate line for people with disabilities and they should respect pickup windows for everyone regardless of is disabled or not.
Oh and to top it all off, I had already paid for the phone. All they did when I got in was bring it to the front, they scanned it, and I was done. 60 second process ended up costing me almost an hour.
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October 2024 by Setareh Gh
They broke my fully functioning phone during a service and gave no compensation! Unbelievable! The worst service possible!
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October 2024 by Harman Toor
Ceara was above expectations tech and she really helps me in .Her customer service was really excellent.I really appreciate her help
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October 2024 by May warda
Terrible store manager.
I had an issue with my newly bought Apple Watch. The store manager was so dismissive and abrupt basically saying they can do nothing about the issue since I don’t have apple care.
Not the best experience shopping an apple product. I do not recommend this store.
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October 2024 by A.K Yang
The worst Apple Store I have ever visited. The atmosphere is toxic, and the technicians lack expertise. I've spent enough fixing an iPad and buying a watch to expect better service. The leadership seems arrogant, and I had to wait forever without being attended to. A manager (or someone in middle management) came over, seemingly more interested in finding fault with me than actually solving my problem—like they were looking to pick a fight rather than help. They try to push you down instead of resolving issues. This dysfunctional service is clearly a sign of deeper problems. I've been to Apple Stores worldwide, and this is by far the worst.
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October 2024 by jaymin varma
They take too much tim even tho you have an appointment.
I had an appointment for 6:30PM and I reached there by 6:15 but they still didn't see me till 7.
Apple need to improve, gotta soon move to another brand now.
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October 2024 by Anurag
Gosh the people are pushy. 6 agents tried to upsell the iphones in less than 5 minutes of being in store
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October 2024 by Sanjay Sidharthan
Great experience at the Genius Bar!
I just got my AirPods Gen 2 Pro replaced under warranty today after my third visit in the store for a battery-charging related issue. Alexa is a lovely technician who helped me to get my previous AirPods Gen 2 Pro replaced with a thorough technical diagnosis and I couldn’t be more happier! Thanks Alexa for your keen expertise. Good job. :)
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October 2024 by Cody
Appointment given for 2:30 / wasn’t even spoken to until 3:20
