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January 2026 by simranjit kaur
I had a great experience at apple conestoga as Arman helped me a lot in decided what will be best for me. He helped me in selecting I watch and airpods. He was very kind and polite. Big fan.. never had service like his before … Special thanks to arman 🙂 I enjoyed the conversation.
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January 2026 by A2Z Auto Sales Inc
This michelle girl is a terrible human being hads down the worst customer service i have EVER had.
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January 2026 by Jessica Chong
Thank you Raissa and Ceara were amazing and took the time to explain everything and helped me thank you ladies
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December 2025 by Viv G
Went in to get some cords. Was greeted at the door and taken directly where we needed to go - in and out... perfect! Got the cords.
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December 2025 by Calvin Hounsell
Beware of being scammed!! My 14-year old son spent his Christmas money on a new pair of Airpods pro and was charged for a $20 cleaning kit that he never asked for, or received. This was blatant theft and they took advantage of a teenager. Had I not checked his receipt, they would have gotten away with it. Be careful and please double check your receipt at this store (ask for a hard copy vs email).
Apple Store...do better!!! You should be ashamed.
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December 2025 by Koolrain koolrain
Always a pleasurable experience.
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December 2025 by Sarah Schoenherr
I was in a scary situation where guys threatened me and were following me and my friend around the mall. We ended up coming to the store and telling one of the employees and they immediately called security and told us we could stay in the back of the store. The employees and manager were EXTREMELY kind, multiple of the floor workers came to check on us while we were waiting for our ride and made sure we had someone to walk us out. Absolutely amazing staff, all excellent people and so extremely helpful (Especially the two girls with black hair). I’m usually hesitant to leave 5 star reviews for big companies like this. But these people truly deserve it.
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December 2025 by michelle Shartun
What’s the point in making an appointment a week in advance to have your phone repaired for back glass replacement. If on the Thursday morning you show up for 10:30am and you don’t get your phone back until 2:10pm. I was told that there were 4 other repairs ahead of mine. I’m guessing walk ins.. I’m not sure. But definitely a couple of issues of scheduling, management, lack of support and or not honouring apt times. Why bother making an apt, which I waited a week I might add, when I can just walk in and wait the same amount of time..
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December 2025 by Kiranpreet Kaur
Amazing Customer Service
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December 2025 by Lorie Pepper
Excellent service by Claire!
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December 2025 by Xuan Wang
I am giving this 5-star review solely because of Katria. She is truly outstanding and deserves recognition. Katria was incredibly attentive, patient, and genuinely helpful throughout my visit. She took the time to listen, explained everything clearly, and made sure I felt supported as a customer. Her professionalism, work ethic, and willingness to help are exactly what customer service should look like. I sincerely hope she continues to work at Apple for a very long time because employees like her are rare.
Unfortunately, my experience with the rest of the staff was very disappointing. Most of them had a cold, nonchalant attitude and showed little interest in helping. I was told to wait 2.5 hours for an appointment, so I walked around the mall for a long time, only to later be told that nothing could be done for me that same day. This information could — and should — have been shared from the beginning to avoid wasting my time.
Again, Katria was the only reason this experience was salvaged. Apple would greatly benefit from having more employees learn from her exceptional customer service, professionalism, and dedication to helping customers.
If you are reading this review Katria, all the best to you. I wish you a great and bright future wherever your career takes you.
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December 2025 by Katie Zoller
Heiden provided me with great service! I was in and out in 20minutes. I had a problem with the screen on my iPad & he replaced it with a new one with no charge & no hassle.
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December 2025 by Gary \u0026 Charlene Guth
Needed a new phone for my wife after her old iPhone 8 was submerged in water. We dealt with Michelle who had previously sold me a new iPhone 16. We chose the same model phone for my wife. Michelle along with her colleagues walked us through the setup process and more importantly tried various ways to recover what they could from the old phone. We were so impressed with her patience and determination to help. Michelle made us feel important to her despite the busyness of the store.
I was so very impressed with her and would not hesitate to recommend her and the rest of the staff. They took a bad situation and made it relaxing and fun. Thank you!!
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November 2025 by RCH
Ven was fantastic
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November 2025 by Abhiroop Singh
I visited the store a few days ago. The representative who attended me was Nikhil. I really loved his attitude and enthusiasm for the costumers. Going in I was clueless about what phone should I buy and what plan should I go for. I had a iPhone 14 and wanted to trade in for a 16 pro max. He educated me about affirm that how I can finance the phone without any contract with any network provider carrier service. He also informed me about apple care which I thought was a good deal. I ended up getting the 17 pro max with the apple care and a case because it would be foolish to get a phone without a case 🤭.
I would definitely visit the store again and recommend Nikhil for anything related to customer service.
