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November 2023 by Abhishek mathew sam
A very upsetting experience from this apple store. Staff on sales are illiterate fools giving out wrong information and fake promises.Clearly shows lack of professionalism.Managers were dealing pretty good. But really frustrated and annoyed by the sales idiots.Wastage of time.Would never ever return to this location and never recommend purchase from this location!
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November 2023 by Shaheen Karbhari
I am a great fan of apple product. But unfortunately, This was my first time visit to apple store in canada at conestoga mall for pickup. The manager(lady) was to rude. She was so rude and her tone was to loud instead of being her i still respond her politely she was continue in her unrespectful tone. She told me that i will recieve a mail at 9 pm for pickup . i waited whole day for the phone but at the next day morning the order is cancelled. And the money i invested will take 5 days to be refunded. Is this a reward for patience?.
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November 2023 by Lorne Dart
Recently I visited this store, and had the opportunity of dealing with two different Managers at the time. I had a simple problem, and was given two different resolutions. Honestly, both were fair and I cannot complain. The second Manager that assisted me, ( I think his name was Mario ) understood the value of my time, and truly went above and beyond to help me and exceeded any basic level of customer service that would be required. My experience at this time has reminded me why I've continued to purchase these products. A simple interaction can make all the difference.
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November 2023 by S Z
From my experience some workers are really sweet, I respect them because you can tell they're sometimes overworked and I don't know how they can handle the sensory overload.My issue has been with some male workers who you can tell haven't grown out of the toxic stem culture when it comes to interacting with women. They get really frustrated with you whenever you speak and don't listen to you. This has happened to me since 2018 to a few months ago.Maybe they can introduce mandatory workshops about this issue? Otherwise it's a nice store. I don't agree with the reviews that mention wait times being long. Waterloo is getting more populated of course the wait time are going to be like that.
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November 2023 by melanie maier
If I could give zero stars I would! I went to pick up an iPhone case that had to be ordered (old one under warranty was peeling on the side) I find a gal that is not with a customer and tell her what I’m there for. She looks it up and says okay someone will bring it to you shortly go sit along the back wall. I ask how long do you think shortly is? And can you find out? She shows me something on her tablet which I have no idea what I’m looking at. She says someone is pulling it right now. And instructs me to go sit down. I say to her this isn’t my Dr’s office and if I want to sit down I will. I don’t need to be told to go sit down like an obedient dog. Actually I think my Dr’s office says have a seat and we’ll call you soon. Which is at least acceptable and not an order.Here is some constructive criticism. Maybe have your employees take the time to get the answer for the customer instead of dismissing them and instructing them to go sit down. If they aren’t selling you something and you’re there for a warranty issue they aren’t really interested in helping you. This has been my experience every single time.Also I agree with another poster the Manager is a complete buffoon!
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September 2023 by Essy Ogbomo
Clearly, nobody at this store cares about the reviews. I believe a complaint should be filed directly to Apple about the store at the Conestoga Mall. It's the worst Apple Store I have been to ever. The manager, Craig or whatever his name was (manager on duty Sept 26, 2023), was unprofessional, rude and very unhelpful. I had a rare remote management issue and was locked out of my phone by the city of Mississauga. I reached out to the city and they suggested that I go to the Apple Store, which I did. The manager today talked to me in a very disrespectful tone. Told me he was been “blunt.” it was a very long conversation to share the many disrespectful words and tone he used. So I stop here and hope Apple sees this and reaches out about this situation. I will also be filing a full complaint directly to Apple.
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September 2023 by Ceyhun Ca
They send me back to home with a defective and unsafe to use battery. This was the decision of the girl introduced herself as head of technical service. She even doesn’t listen, lack of customer resolution skills and knowledge of apple hardware. So if this person is head, you can imagine of this branch quality. I know in Toronto downtown is very professional. Conestoga mall branch needs to be visit for service quality and qualifications of employees. It is illegal to send home with a factory defective battery. Its apple’s faulty battery but unfortunately decisions maker girl in this branch even cant understand and listen properly! Shame on you Apple just because you made this girl head! Lowering the quality and customer experience.
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August 2023 by Most Rahaman
???????????? ??????? ??? ??????????? ????While I dislike writing negative reviews, this place truly deserves one. The store's service was so poor that it doesn't even deserve a single star. I went there to buy an iPhone, knowing exactly which phone I wanted, so there was no need for browsing. However, the lineup was disorganized, with no one monitoring it, leading to customers being served based on proximity to sales representatives rather than waiting times.After waiting for 15 minutes, I approached a sales rep and expressed my desire to buy a phone. Unfortunately, he told me everyone was busy and I had to wait for 10-15 minutes, despite seeing other available sales reps.Eventually, after waiting for another 25 minutes, a sales rep finally assisted me.In summary, this place urgently needs to develop and implement a better system to serve its customers properly.
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August 2023 by Anthony van Engen
Great people working there. Poor resolution!I made an appt to change my phones battery… drove one hour to get there… they did diagnostics and then told me there was no battery on site for my phone. I spoke with the manager Ester (I believe) and she just said sorry… that’s the way it is…. I agreed to wait for them to order the battery)up to 5 day wait)… drove one hour home. Upon my arrival - literally 3 min after getting home I got a email saying my battery was in. So staff 5 star, manager 2 star. Service poor. I’m being generous with 1 star. I hope others experience isn’t as poor.
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August 2023 by Natalie K
Went in to get a new device as the one my mother had was about 10 years old and it was finally kicking the bucket, as well as some other technical support. We were assisted by Vince, Esther, Tony, and another technician (I sadly couldn’t remember her name). Fantastic service, warm welcome, and we were there for about an hour or so for technical support (for the circumstance of the issue, not the wait time), and we kept getting checked in on, making sure everything was going alright. Honestly, a great experience!
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August 2023 by Tyler Vincent
I’m a frequent shopper at this location and I’m generally very satisfied with my experiences with staff and the overall store every time I come in. There are many great people who work here and there’s always a good selection of products and accessories as well. It’s not as big of a location as the one at Yorkdale, or Eaton Centre, but to me this one feels like home. Overall good store and would definitely recommend if you’re in the area.
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August 2023 by Daiana María
I had the bad experienced ever , I must begin to say that the service was very poor, also the waiting time was excessive ridiculous.When it is finally my turn, the person who attended me did not solve my problem, just made my situation worse, she wasn't professional, rude, and she left because her shift was done, with out offered another assistant. She just told me , call Apple support ,they may be available to look this issues for you. I just around and thinks this is not right, something need to be done.So I decided to writing this review to hope nobody get same low , rude, disrespectful and poor customer service , from this people who work for this poor management Apple store .Please avoid this store!!!Thank you
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August 2023 by Shahrukh Khawaja
Dishonest and rude service. I booked an appointment for a battery replacement and once at the store was told no it can not happen today and to come back the next day. The manager Sandra was extremely extremely rude with me and my wife when we asked to speak to a different manager. This place definitely needs more training and to tone down the arrogance. Sandra needs training on how to be respectful.
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July 2023 by Tina Daquano
Great customer both times yesterday. Went in with a slow phone under a year old and battery draining fast.Got in under the appproximate wait time for first appt and wonderful customer service (sorry I forgot first persons name). I went home and needed to do some updates and they didn’t want me to be hours stuck in the store.Came back later and I was already logged in system as I told I would be and why and I was expressed back to a tech, Manny, who also took great care of me and told me what was happening and the best route.Within 10 mins I was back to factory settings but could download my back up with new firmware and a phone working back as it should!!First time having to use the Genius Bar in the times I’ve had an iPhone so very pleased with the customer service
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July 2023 by nipun shah
I went there for seeking resolution of issue with iPhone 13 battery draining. They attended my issue very professionally and help me to solve it. Now it’s working fine. Thank you