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February 2024 by Devon Moore
I came in today and exchanged my wool scarf for my grandmother, it was way way passed the return date but the manager helped me with no issues and honored the exchange. The only issue I really had was that the worker that took over for her was seemingly rude, ignored me multiple times when I offered suggestions or tried to speak, and wouldn’t get off her phone, everything else was 10/10
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February 2024 by Aaron Schill
Rude staff, little immature girls who'd rather socialize and gossip rather than provide actual customer service. My girlfriend decided she'd rather purchase online and WAIT rather than shop at this location
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February 2024 by Rylee Bicchierai
Went shopping here on Friday to find a dress for a wedding. Pairs was very lovely and helped me find the perfect dress. She has great customer service and I could tell how genuine she was.
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February 2024 by Mariam Ayob
I walked in there without any expectations… I was approached by one employee very warmly and directed to Lily to get what I needed with more consultation. Lily was very approachable, kind and extremely patient walking me thru the aisle and listening to my needs. I wasn’t sure if I needed anything and without any disturbance walked out without making any purchase. However , the same employee approached me again and basically said are you interested to see the sale section and maybe you will find something. Indeed! The girls were absolutely amazing and I left making 2 purchases while talking about this actor which made us connect even more. Thank you Lily for all your time , I truly appreciate people like yourself! Continue the good work:) Askawayrecipes
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January 2024 by wanting zhou
Daniella really : ) helps me to figure out a huge issue of retrace my recipes from last year , she is the best! Very appreciate that —- also for the store , it is my favorite Aritzia —— great location , very friendly staff, and enjoy the stylist consultant a lot !
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December 2023 by Janine Quiambao
Staff are not helpful and have really negative attitudes. Made a call to complain and asked for a manager but the person on the phone refused to let me speak to one :/
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November 2023 by Sarah R
sue was helping me and my mom today. she was very helpful and brought us lots of options to try and replace something that was sold out:)
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November 2023 by Frank Hu
Rude staff and perfunctory service make people feel cramped and depressed. If you are a person of color, you are not recommended to come in. A blonde staff took our clothes to others to wear, came back without apology or even look at you, the customers next to her also stared at her with strange eyes. Naked discrimination makes me never come back here.
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October 2023 by C
Not a fan of this location. Most of their white, cream, or beige coloured clothing are plastered with makeup stains, yet they don't take returns in nearly perfect condition. I prefer the larger locations in Toronto.
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August 2023 by Review Genie
Majority of employees are rude and pushy even when they are helping you. I always feel very judged when I come into the store. I gave this place 2 stars only because the store was clean and easy to navigate. The service is 0 stars though.
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July 2023 by Sara P
This store and even the quality for the price isn’t that great. I bought a hoodie for over $100 yet the material sucks and the employees here are not helpful at all. They give you 10 days to return something if you exceed one day you’re out of luck. clearly the ceo of Aritzia is money hungry.
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July 2023 by Sara Peres
This store and even the quality for the price isn’t that great. I bought a hoodie for over $100 yet the material sucks and the employees here are not helpful at all. They give you 10 days to return something if you exceed one day you’re out of luck. clearly the ceo of Aritzia is money hungry.
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June 2023 by Katerina Hans
Usually when I go into Artiza all the workers are so rude and judgemental especially about the clothes you pick out and the sizes. BUT today when I went in I met the two kindest employees. One of them that really stood out was Nathaniel. He was so kind and humble it was refreshing! He is by far the best retail employee I have ever met, and most importantly he made my day :)
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June 2023 by Emma Y
I was there earlier today to pick up my 5.5 sneaker but it doesn’t fit so I asked for size 5. After 5 mins of waiting this girl came back with EXACT SAME PAIR OF SHOES I just returned. I asked 5 and she told me it’s been sold 1 hour ago, yet in the meanwhile another sales is bringing a pair of 5 to another customer. So basically lies just come up naturally I guess. And then I asked for a pair of 5 in black, another pair of 5.5 is coming to my face. I played the game, I called and I came at promised time. Guess what, you can still miss your shoes because some bad eye sight bs
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June 2023 by Asmaa Abdul Rehman
Never shopping here ever again. My friend was looking to get a few pieces from here and needed help measuring her pant size since the sizes vary depending on the store and when I went to go ask the staff, all of them gave me dirty looks and started laughing at my face. And then once we were in the changing area, not once did the staff there acknowledge that we were both waiting for a fitting room. Staff is raci*t. we were the only two POC there at the time and there was so much discrimination. Worst staff ever. Need to do better