-
September 2024 by Diya Neupane
Worst customer service experience ever. I would give it a negative rating if i could.
-
August 2024 by Li Adam
Absolutely the worst branch of BMO
-
April 2024 by Jie Tian
I was attracted to BMO by AJ Wang who is a mortgage specialist. After I signed the mortgage agreement, everything else became difficult. The house purchase almost fell apart because BMO did not know how to transfer funds to the seller. At the last minute it went through, but I have never experienced this in other banks. Then the auto-withdrawal set up was wrong: BMO does not withdraw mortgage payment from my account so the interest keeps piling up. I went to 3 staffs in two branches to sort this out. Then I cannot access online statement nor received a paper statement at year end. Other banks all have online statement available (TD, Scotia, CIBC). Emails are not answered. Phones are answered but asked me to come to the branch that nobody knows how to do anything. Very frustrated! I still have 3 years to go before my mortgage expired. If you can find another bank that can give you a mortgage with similar rates, don't come to BMO!
-
February 2024 by Mudhafar Majeed
Business manager Jennifer incompetence is frustrating. As a manager you are suppose to be helping your clients and taking further steps to resolve issues. If you are not able to deal with simple dilemmas then I suggest you give it to some one more worthy and responsible. You know the quality of your team by the leader and this one disappoints. I have no issues with the tellers only the managers incompetence and lack of experience seems.
-
February 2024 by Hao
I had some funding issues that needed to be deal with, and bmo's telephone customer service asked me to contact the branch which I opened my account.But no matter whether I transfer from within bmo or call directly, I can't contact them.After I submitted the complaint, Daosheng (Jack) Liu sent me an email telling me that he could not contact me, but the fact is that I never received a call at all!This is a strange branch!
-
December 2023 by ChuteSolution
Not surprised to see many low rate, I was here at noon time on Tuesday, only to find just one staff service in the front…
-
October 2023 by Omar Nadar
The worst BMO ever I waited 20 min to get served and only one person is working
-
August 2023 by Melissa Y
$23 BILLION a year in profit and yet, this bank branch locks up the atm’s at night keeping them from clients.I honestly don’t care if you’ve had vandalism, for $23 billion a year, y’all could get a better security system or hire a security guard. It’s ridiculous that we can only access our money during business hours.
-
August 2023 by Maryan sh
The worst BMO branch! I had an appointment with Liu (Personal banker). There was no one there to tell me where to go. I found Liu’s desk and He wasn’t at his desk. I told one of the employees that I was waiting for him. The employee told Liu that I was waiting for him. He saw me and was talking to his colleague and didn’t care that I was waiting for him. He came to his desk after 20 minutes. Even while he was talking to me, he left his desk several times and talked to his colleague and disrespected me as a customer!! I had another appointment somewhere else and I couldn't be there on time.
-
August 2023 by Riyank Patel
Worst customer service ever. If there was an option to give negative rating, I would have given that. People working here have no idea on what they are saying and will tell you different things at different times. THEY DON’T HAVE SOLUTION SO, They will give you a contact number to sort out your issues with credit card or any other bank related services. Pls go to any other BMO branch.
-
August 2023 by Vincent A
Having been a customer at this location for more than 15 years, I can confidently say that my experience has been nothing short of excellent. The staff has always been incredibly helpful and professional.
-
May 2023 by Eileen W
Lin opened my accounts some time ago and she managed to enter BOTH my name and email address wrong. I wouldn't mind if it was just a one time mistake but she was absolutely careless. Especially she was literally given my id for the name part. had to visit another branch to have everything fixed
-
December 2022 by A G
Terrible customer service.Petty attitudes.Miserable faces.@BMO. I would name the reps specifically on here, but for the sake of their privacy I won’t.No need to respond to this, I had escalated my complaint already.
-
November 2022 by Kieran
Down with BMO
-
November 2022 by Sai Praneeth
Probably one of the worst bank branch I have ever been to. Very rude staff
