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October 2023 by Elham Akbari
I wish I had read the reviews before buying. Their return policy is a scam. They told me they cannot take back my obviously unworn purchase because there's a scratch on the sole and blames me for buying it that way.The lady salesperson told me she understands but 'she's not gonna get fired over my shoe.' I think she should say that out loud every time she sells a shoe. That's when it's helpful to hear.I should also mention they started making faces when they saw the receipt not when they saw the shoe. Started by telling me they don't take it back after 30 days, although the return policy says 60 days and the salesman later denied saying that.
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August 2023 by zahra rahimi
I had an awful experience with this store. I purchased a pair of shoes on May 12th as a gift for someone, but unfortunately, it didn't fit, and I received the gift receipt. Due to my busy schedule, I couldn't return the shoes immediately, so it took me two weeks to get back to the store. Upon returning them, I was told they didn't have the same shoes in stock and promised to send them to my address within 2-3 days. However, it took a whole month to receive any updates, and I never got the shoes back. The worst part was their lack of responsiveness to my calls during this period. Eventually, after a month of chasing them, I managed to get my money back. Giving them the benefit of the doubt, I decided to try again and went to purchase shoes for my mom. Unfortunately, the sizing issue arose again. According to their receipt, I had 60 days to return the shoes, but when I visited the store just one week later on June 31, they didn't have the right size available. The store staff showed us the shoes in a different color, which fit my mom perfectly. However, when we tried to exchange the shoes for the new color, the staff refused, stating that it was a final sale and I couldn't change it. This contradicted the receipt's return policy. To make matters worse, I noticed that on August 1st, they were still selling the same shoes on their website for $24.99, which made me question their honesty. Their customer service was terrible, and the staff treated me disrespectfully during my visits to the store. They need to improve their customer service and staff training, as it was a terrible experience being treated so poorly when inside their store. I'm not alone in my dissatisfaction; other reviewers have also expressed similar complaints about their experiences. I hope they take these issues seriously and make necessary changes to provide better service to their customers.
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August 2023 by Rofaida Heidar h
I bought a Sandals from there couples of weeks ago and I just wore it afew times and now it starts to fall apart. I believe it is a low quality compared to 70$ price. And when I called them they said we have nothing to do.
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July 2023 by Neetika Agarwal
Just one word, PATHETIC!!!The attitude of the staff is even worse than the quality of their footwear. Returning an unworn item is a nightmare....they are not accepting a return stating that it's worn outside even if it's not. And there is no way for me to prove that. The staff is so rude, they make you wait until the whole store is empty simply to say that they won't take it back. And don't get me started on the quality of the footwear....they got damaged as soon as I took a few steps!! I didnt even get a chance to wear them outside. And seems like they don't even care. Now I see so many reviews pointing towards the same issue and I don't think any action has been taken to resolve these problems. The least they can do is to accept the returns!! There is no doubt that I am never going back and I am surely not letting any of my friends wasting their time and money on this brand. First time and never returning customer!!!!
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July 2023 by Gaurav Gupta
Worst possible store. While buying they say that return is possible within 60 days but when you go to return, you are treating badly. First they ask me to wait for all the customers those are buying the products even if they are behind me in the queue. After that they simply reject the return citing that it has been used outside even though these are not worn. Worst possible store. Never going in again.
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May 2023 by Jebin John
Great customer service from Sami. She was very friendly, patient and helpful in finding exactly what we were looking for. Above all, she was smiling.
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February 2023 by Emily Daly
Stopped by here today to get some new shoes for work and the girl working was a rockstar! There was quite a few customers in the store and she was helping them all super efficiently and still being really pleasant. Great experience :)
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February 2023 by Sriram R
The sales person there are very rude and are not qualified salespersons. I was there to pickup the order 8th February morning, the salesperson handed me broken box, i simply asked for a new box, but she refused very rude. And also they are severely under staffed. As a customer it was very hurtful for me.
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January 2023 by Dhruv Suthar
Staff is rude I visited the store and they were not at all interested to sell and i felt bad with there behaviour.
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December 2022 by Kyle Murphy
I’m not usually a fan of this store because if the style and brand, usually a bit picky, mostly just a short store but has some decent picks for woman’s things, bought some Chelsea’s boots from here thinking they were going to fall apart… but they have held up nicely in winter , I can’t really be mad at that now can I?
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December 2022 by Danial Sadrian Zadeh
Bought two pairs of shoes and they sent them to wrong address (while I wrote the address down on a piece of paper for them) and did nothing about it. They did not accept responsibility for it.
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December 2022 by Khashayar Mohammadi
Neglectful staff. Terrible customer service. Cannot even fix their own error to correct the delivery address. Waste of time shopping here.
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November 2022 by Raven S
I visited the store Tuesday, November 15th during the evening. The individuals on staff were amazing! Both ladies greeted me on the way in, and they both helped me at some point. They were extremely patient with me, as I was in the store for over an hour trying on various shoes, styles, and sizes. They both had extensive knowledge of their products, and were able to recommend how to break them in, or what to add for extra comfort. The products that I liked were in stock. I purchased a new pair of black heels and casual white shoes, alongside heel pads and shoes wipes— all of this came to $120. I will definitely be back to this store in the future!
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November 2022 by J K
Rude staff, quality of shoes not so good. My shoes which I use indoors ripped in a month. Complained online and got an email to take the shoes back. Lady at front desk impolite and had so much attitude handling this.
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October 2022 by Noah Bailey
Nice staff but the products are udder rubbish. Brother got some shoes that wore out in 1 week. The leather like material went from a pale green to a bright pink.
