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December 2023 by Brandon Scott
Waited in line for an hour to pick up online ordered tires that I was received the email were in store and ready to pick up. I get they were busy but make sure you give the customer the right product ordered. I drove all the way home to notice they gave the wrong tires that aren't close to fitting my vehicle.The staff member I spoke to at the tire department was very friendly and apologetic in the mix up and ordered my tires again.
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December 2023 by Dave
Unless you go Tuesday or Wednesday evenings, Costco will always be a madhouse! Worse closer to Thanksgiving and worse still in the run-up to Christmas. But the staff are awesome and aren't even bothered while being surrounded by the chaos. They usher you through the checkout quickly and efficiently every time. I like Costco because the quality of their Kirkland products is good and they stand behind what they sell. But most importantly, they treat their staff very well! Probably better than any other retail chain in Canada! And that's the main reason I continue to support them.
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November 2023 by Sarah G
Stopped in to buy two items and was flagged for a hard sale on the executive membership. This procedure is done in a very rude and confusing manner, with the cashier shouting "executive" and another employee trying to take your card and lead you away.Saying no once should be enough, but they kept at it until I insisted they give my card back and let us leave. A very unpleasant way to end a shopping experience I was already paying for.
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November 2023 by Kitty Stevenson
Costco is awesome! I am extremely happy with their customer service. They go above and beyond to ensure the customer is happy. They are always friendly and willing to help. I love how their fashion is current and trendy, especially for busy families on the go! One stop shopping is amazing!!!
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November 2023 by Hemraj shekhavat
Our favourite place to spend lots of money, be it grocery, clothing, electronics and other household items. Always great to visit and get good deals on lot of these items. On weekends it gets crowded though still better than the ones in GTA area. As all other Costco stores, it has food court facilities and provides great quality fast food, ice cream and cold drinks.Ample parking for any day and big parking spots for easy in and out of vehicles.Apart from the store, there is tire centre, propane tank refill facility and gas station providing the cheapest gasoline any day throughout the year.
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November 2023 by Tolu .jaiyeola
True to name and brand! In addiction to the gas station, the store always has delightful offering in various products ranging from food, to groceries, household items, gadgets ,electronic etc and personal services in-house!!Of course the various food product sampling in store always is welcomed as it makes shopping more interesting!!Costco always offers more for less always and this is a fact just that it's a member only outlet
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September 2023 by Karthik Sivakumar
Amazing store for all your needs including cheapest gas if you are a Costco member. You will get good deals for many of the products including seasonal ones. Strongly recommend to all!!!
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September 2023 by Melanie Coates
The store is usually clean. Clothing areas can be messy and disorganized depending on what seasonal products are being featured. Great prices and line ups at cash usually move quickly.Back to school and holiday shopping trips are the exception to this, but that is true for all places during this busy season.
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September 2023 by Melanie Hanam
Waterloo Ontario Costco you greatly disappoint us. Just moved to area, received gift card as house warming gift. Never been to Costco before, waved card upon entrance, received smile in return. Shopped for an hour, tripling the value of gift card. At cash, cart was confiscated when no membership was declared, told to go to customer service. After long line up wait, was told we needed to purchase Membership, required picture ID to claim our cart and checkout. No “Welcome, first time here?” No “Let me explain process”, No “Welcome to the City”… Gruffly told we had to purchase membership to proceed. Great way to treat first time shoppers, seniors and new folk to the community. Our cart was left there. Shame on you. Gift card for sale.
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September 2023 by Patrick Erskine
I save my 5 star reviews for places I am loyal to. This Costco is one of them. The only complaint I’ve ever had is that they recently stopped selling chicken wings in the food court :(
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September 2023 by Janetta Boomer
I need to give a great big thank you to the Waterloo Costco staff that did there utmost to support me when I believed my purse was stolen. Thankfully it was a simple cart switch mix up, and they located my purse. Each employee from managers, front check out, outside support, tire center all helped to alleviate my worry and find my purse . I am so impressed and you all deserve a big thank you.
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September 2023 by Christi-Ann Shalom Rasquinha Valladares
Costco has been a favourite for an excellent reason considering they deliver quality in every avenue and vendor they partner with. But I was especially impressed with the customer service I received from the return desk at this location. My husband and I are constantly on the road; therefore, we go to pretty much any warehouse between Mississauga to London. We stopped here this time to adjust prices on previous purchases and to do our routine shopping. Julia at the customer service desk was exceptional. She went above and beyond for us even though I was afraid to ask her more, given my fair share of pitiful customer service I have experienced at the Costco customer return desk. But she made us comfortable and helped us adjust the price of another item which I wasn’t even sure would qualify. I want to commend her exceptional work. Because of her service, our day was made. Thank you, Julia, for being so awesome.
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September 2023 by Niko Obrecht
Fiona from the vision care centre was immensely kind and very helpful. She walked us through the entire process and explained everything about glasses (I've never had them before). She deserves a bonus because of how amazing she was, definitely deserves recognition.The store is awesome too, Costco's great. Food court is cheap and has some awesome food.
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August 2023 by Dan R.
Great store friendly staff the only drawback is their shortage of softener salt after Wednesdays. They are increasing their fuel pumps to 3 pumps per row which will speed up the fueling process.
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August 2023 by Mary Hamdan
Love Costco. Prices are typically reasonable, I find the most bang for your buck in the clothing sections especially for children: lots of bulk snacks. Food court is always a must after a Costco haul! Staff are always pleasant and willing to assist. Store is clean and organized.