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December 2023 by Felix Münger
Great service repairing my laptop pretty much immediately. Other place had a two weeks waiting period.
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September 2023 by Marc Charette
The techs at CPR did a fantastic job repairing my phone that had screen damage, looks like new again! Great communication and customer service. Would definitely recommend!
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September 2023 by Patti Adair
I had an apple iPad which was stuck in a bootloop, and we had tried to fix at home. After nothing worked, I took it to the apple store, where I was told it was an issue with the motherboard, which is not worth repairing, and that I should instead, replace the full device.I've used CPR Cell Phone Repair before and had a great experience, so I looked at the website and was happy to learn that motherboard repair on iPads is a service that is offered.I called in and explained my situation to the representative, and asked:1) If they offer motherboard repair and replacement2) If it was less than replacing the device (worth the money)I was assured that yes, they do offer motherboard repair and replacement and that it's worth fixing instead of replacing the device, but that often the apple store says it's a motherboard issue when it's actually a software issue, and that a diagnostic test would give them a clear picture, plus that cost ($65) would also go towards my repair. So either way, it sounded like a win.I brought in my iPad and the representative I had talked to on the phone took it in. I paid the $65+ tax and left.I received a call two days later, letting me know two things that I was disappointed to hear:1) The staff member said that he was surprised he didn't see it when he took the device in, but without even running diagnostics, he was able to see there was small physical damage to the exterior of the case, leading him to the conclusion that it was, indeed a motherboard issue.2) He then told me that motherboard repairs are so expensive it makes more sense to replace the device.WHAT?So I paid $65 for him to see external damage that he didn't have to run a diagnostic on, which indicated that it would require a motherboard repair, which is what I called about in the first place and was told it was worthwhile to pursue, to be told that it isn't?I'm so unhappy with this experience. What a complete waste of time and money. I feel that I was grossly mislead on the phone and would never have brought it in if I had known that in fact, a motherboard repair or replacement is not worth the money.
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August 2023 by Mamta Sawhney
No help at all. I don't think he put in any effort to check. There was no water damage to my earbuds bud was told its water damage and that he won't be able to fix it under Samsung warranty. I had read the good reviews about the place and went there. Was expecting a genuine and honest person. Would not recommend this place.
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August 2023 by Priyanshu Meshram
Had something stuck in my charging port and they were kind enough to fix it for free. Very professional and friendly, would highly recommend
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July 2023 by Harshit Patel
Excellent service... my phone stop working.. screen was black and not a single button was working.....he just solve my smart phone with in a minutes .... me and my friend was trying very hard to get it done.. but when we went there...... he fixed it within a minute.?Do not hesitate, I Highly recommend you to visit if you have any problem with your cell phone.
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July 2023 by Disclo Sed (disclosedLoL)
Came here for a Samsung Flip repair. Was quoted $800 after a quick inspection. Decided to send it to Samsung instead. Ended up not paying a dime. Not saying there's anything wrong with this repair shop. But I'm glad I didn't have to spend money to say the least...
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June 2023 by saurav verma
Got my iphone charging port fixed today. Super professional Brian , fixed it in few minutes.I would highly recommend this place if you have any issue with iphone
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May 2023 by Brady Denstedt
Went for a screen repair, they tried to claim my camera was broken and needed to be repaired as well and wouldn’t repair the device until I paid to repair the camera. They claimed the zoom wouldn’t go past 30x. When I took my device back the camera works just fine. Shady tactics to say the least.EDIT: The camera is completely fine after extensive testing myself, and there’s nothing wrong with it. So perhaps not shady tactics but maybe shoddy work instead. It has been since dealt with insurance directly and they found no such issues.
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May 2023 by Fenge Loo l
I brought sumsung phone under warranty but been told by only them of no warranty because of whatever b*** they could think of.Full of lies and lack of common sense.Untrusted worthy.Do not take their words and be very careful if you have to.They are eager to get Into your pocket
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May 2023 by Santiago Rodriguez
Not open at 10am like it says it is on a thursday. Not the most welcoming customer service. They are okay when it comes to repairing your device.
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April 2023 by Mike Logan
I brought my cell phone to the kitchener location and had the charging port replaced and the battery replaced then a week later my phone died and they did nothing about it so I left it into the waterloo location and hopefully they can fix it
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February 2023 by Mike Tarasca
I've had my phone repaired twice by them and they've always been honest and done fantastic work. Great employees, very polite management. Compared to getting my phone fixed directly through my provider, CPR is the better choice. Go see them for an honest, non marked up price
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February 2023 by Prince Manohar
Let me tell you my experience.I am also from a business and I know how hard it it for a business with a bad review.Here, specifically I wanted to definitely mention this. I made my heart strong to do this. The reason being no customer shod face this problem.Firstly, I shouldn't have been gone here. Reason being, I have my Macbook Air device which is of 2015 version. Device is perfectly working and it's intact. Battery is 100% mind you. Functionality is great. For some reason it doesn't power up. I've tried basic troubleshooting as I worked in Google. I know how things work.That being said, took the lap to these guys. Firstly, I am pretty confident that this is a small and rectifiable issue. I can fix it myself unfortunately I don't have tools.I gave my laptop for so called DIAGNOSIS. You know how much they charged? 114 freaking dollars. Okay I was stressed as I am a student I want it. I thought the issues will be resolved.Noone called me, hence I called after two days to check status. This so called gentleman answered and said we are stil reviewing and it could be the software problem.Now that I thought software am peaceful and okay. Next moment they called me and said it could be a logic board or keyboard problem. How logical these guys are you notice. I was being confused. How come an amazing laptop have this problem. Now the real thing. He disconnected the battery inside and it works pretty amazing with DIRECT CHARGE. How come that's possible?Immediately I called in my brother who is an expert in Hardware he told me those guys looted you.So beware you guys. Do not fall into the trap.They took 114 for nothing. Just go to Canada Computers or if your device is apple, send them the device they will do the diagnosis for free and give you an estimate. Save your money and save your time.I dint wanna waste my time to let you guys know this."I AM A LOCAL GUIDE HAVING MORE THAN 8MILLION VIEWS."Thanks! Be mindful.
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February 2023 by Victoria White
Absolute garbage service. I had the HDMI port on my Xbox series X fixed here then two months later it broke again. I then found out the previous location had closed then took it to this current location which they merged in to. The “manager” then told me it couldn’t be fixed again and I was out of luck, even to the point of getting angry when I brought up the warranty. I was unable to access my account email therefore couldn’t get any of the games I had purchased etc. For a month I scrambled around trying to recover this email when I was told by Microsoft I couldn’t all because he left me to believe it could no longer be fixed. I took it to KW cellular for another opinion… and they FIXED IT.I wouldn’t trust this place with an MP3 player at this point. So beyond disappointed. Do better.
