Electronics in Waterloo, ON

“Gurnoor was the associate that helped me out and they were completely amazing. Made the entire process seamless and anxious free. Very friendly and knowledgeable on all product offerings. I got a new phone and plan all done in a timely manner with very minimal confusion. Excellent service!!”

“I have been a customer for years, the whole experience is second to none. From sales to delivery and installation the Gibson staff are above all in the area. Thanks for the professional advice and awesomeness delivery.”

“Been come here for years, even when tigerdirect was a thing.The only thing they need, that I can't always find are PCIE risers.Other then that it's great”

“I visited the store one night, last week and requested for Pizza and wings. Although the oven was on cleaning, the staff person named Ranjyot made me the pizza with all his heart. Very supportive staff. Best store in the area.”

“I work late and come by this 7/11 all the time, because sometimes it's the only option for food. In the last 5 years I've been coming, there has never been a more efficient, servicble, and downright friendly employee than Pradeep. He cares more than anyone that I've seen work there in the past 5 years, and the only one who seems to care about customers rather than be annoyed by them (like all the other ones). The 5 star rating comes from Pradeep.”

“Recently I visited this store, and had the opportunity of dealing with two different Managers at the time. I had a simple problem, and was given two different resolutions. Honestly, both were fair and I cannot complain. The second Manager that assisted me, ( I think his name was Mario ) understood the value of my time, and truly went above and beyond to help me and exceeded any basic level of customer service that would be required. My experience at this time has reminded me why I've continued to purchase these products. A simple interaction can make all the difference.”

“Exceptional Service at Best Buy WaterlooI recently had the pleasure of visiting the Best Buy Waterloo store for assistance with my laptop, and the experience I had there was truly exceptional. I want to take a moment to highlight the outstanding service provided by one employee in particular - Martha.From the moment I walked into the store, Martha's warm and welcoming demeanor immediately put me at ease. She greeted me with a genuine smile and showed a keen interest in understanding the issue I was facing with my laptop. Her approach was professional yet friendly, making me feel like my concerns were in capable hands.What truly stood out about Martha was her efficiency and expertise. She quickly diagnosed the problem with my laptop and took the time to explain the steps needed to resolve it. Her explanations were clear, concise, and jargon-free, making it easy for me to understand the technical aspects of the repair process.What impressed me the most was Martha's willingness to go above and beyond to assist me. She not only fixed the issue promptly but also offered valuable tips to prevent similar problems in the future. Her attention to detail and commitment to ensuring customer satisfaction were truly commendable.Unlike a previous disappointing experience at another Best Buy location, Martha's approach was refreshingly customer-centric. She understood that exceptional service goes beyond just technical expertise - it's about creating a positive and memorable interaction for the customer. Her professionalism and dedication to her role reflect greatly on the Best Buy Waterloo store as a whole.In a world where good customer service can be hard to come by, Martha's exceptional service stands out as a shining example. Her genuine passion for helping customers, coupled with her technical prowess, makes her an invaluable asset to the store and a true customer advocate.I wholeheartedly recommend the Best Buy Waterloo store to anyone seeking assistance with their electronics needs. And if you're lucky, you might have the privilege of being assisted by Martha, whose exceptional service turned a potentially stressful situation into a truly pleasant experience. Thank you, Martha, and thank you, Best Buy Waterloo, for setting the bar so high when it comes to customer service!”