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February 2024 by Russell Jen
I would like to give a big shout out to Jeff and his team at Fix Auto Waterloo. It was definitely a great experience for my daughter and I. Much appreciated!??????
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January 2024 by Peter Turner
Recently bought a new truck and noticed the door wasn’t seated correctly. Was told to take it here to get corrected. They fixed it and it looks great. Jeff was friendly and called me when it was done.My tonneau cover had a gasket sticking out. I never mentioned it to them and was just going to fix it on my own. On my way home I noticed they fixed it. They didn’t even mention it to me but it was a nice surprise and that little detail showed me the techs obviously care. I know where to go for future body work.
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December 2023 by Greg Wand
Another shop quoted me minimum $5000 to a realistic amount of $28,000 for a repair of my vehicle. (for a door- Tesla) The guys fixed the door within 5 minutes and didn't charge me a dollar. Saved me money & more importantly my time!
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December 2023 by Ramesh Baboonarine
Quality, efficient and professional service from the body shop. Jeff Leeper is an excellent manager. They schedule a date two months in advance for your job and keep the date and time perfectly. Management par excellence. They did warranty work on my vehicle twice and I am extremely happy with both their work and service.Thanks Jeff and your team.
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November 2023 by TROY
I’m delighted to share my outstanding experience with Fix Auto in Waterloo. The service was impeccable, and the staff demonstrated professionalism throughout. From the initial assessment to the final repair, their attention to detail and commitment to customer satisfaction were truly commendable. The quality of work exceeded my expectations, and my vehicle looks as good as new. I highly recommend Fix Auto in Waterloo for their expertise, efficiency, and top-notch customer service. Five stars well-deserved!
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November 2023 by Vishnu Gopan
I recently had the pleasure of dealing with Fixit Auto Waterloo for the repair of my Ford Fusion following an accident a few months back. I scheduled an appointment for January 1st, and despite my initial concerns, the entire process exceeded my expectations.The estimated repair time was nine days, and to my delight, they not only delivered on time but also ensured the work was done flawlessly on my Ford Fusion. I was particularly impressed with the professionalism and efficiency demonstrated by Mr. Hero Moua, who managed the entire repair process.The communication throughout was clear, and the quality of the repairs speaks volumes about the expertise at Fixit Auto Waterloo. I appreciate the dedication to customer satisfaction and the timely completion of the job. I highly recommend their services for anyone in need of reliable and efficient collision repair.Kudos to the team, especially Mr. Hero Moua, for a job well done!
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November 2023 by Guru Inamdar
Thank you so much for fixing MYLR so quickly and perfectly. I understand procurement of parts from company took more time but once its in garage it was fixed within a week
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October 2023 by masood gulbahari
The service from Hero was great but the people who repaired my car are careless and not experienced. I had to take my car back couple of times just because they didn’t fix it properly, plus they didn’t put my original valve stem cap ( Photo attached ). I’m the guy with the 2023 Elantra N in case the person who repaired my car is reading this review. I will never recommend this place to anyone who is looking to repair their car. Go find a better place ?If you still have my original valve stem cap please kindly return it back!Thank youServices: Tires
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October 2023 by Meg Pill
Took it in for an estimate. I was running late for pickup and biking over. I called Jeff and it was the best customer service. He stayed later and made it clear he wanted me to bike safe. Those little touches make the difference.
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August 2023 by Andrea Sizer
Pro: the service was fantastic. Vehicle was taken in after being rear-ended. Couldn't even tell it had work done My car was nicely detailed in and out when it was returned to me.Con: Your name, address and phone number become part of the promotions list for the Parkway Ford Team. They were calling for service reminders; despite the fact I had never had my vehicle serviced there and have a plan with another Ford dealership.They then started calling to invite me to sales events, asked to be removed from their call list.... and now I am getting mail outs. I have requested to be removed from their mailing list now too.
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August 2023 by Mehrdad Ramezani
Fix Auto Waterloo fixed the damage on our car to our satisfaction. They managed the rental car as well. We are happy with their work and recommend them.
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August 2023 by f g
These days it can take 1-2 months to get an auto appointment. It's how it is. Once I got my car in though, they were fast. Brought it in on a Tuesday got it back Friday afternoon. Looked brand new and I was thrilled. Thanks !
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July 2023 by Narges Homeireh
I had a good experience with this shop. The staff was friendly and helpful. Highly recommend
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July 2023 by Ashima sharma
My experience dealing with this place was frustrating to say the least. I went to drop off my car as per my insurance and was told I needed to make an appointment to drop off my car, when I got there. So I made an appointment for that purpose which was given to me by one of the workers working at the desk. The day of the appointment I am told it's for an estimate purposes by the same man who had given me the appointment. When I asked what he meant since I was dropping my car off, he asked me "who gave you this appointment" so I said "you did" only to be told "no I didn't!" And then I was told they weren't taking cars to be dropped off until September and needed to make an appointment for that. I was asked if I wanted to make an appointment for September. I just walked out. I am not sure what mind games they were playing but I am not going back to this place. If you are going to go, I would highly recommend clearing with them first what appointment you are making and for what purposes.
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July 2023 by Dee Burke
Staff are friendly and helpful
