-
February 2024 by Sean Lowes
Bought a used CX5 through Abu here and the experience was phenomenal. Probably went to 15 dealers prior, and the interaction with Abu was a standout. Not pushy at all, super friendly and was very transparent about everything, alongside their financial manager Samantha. Samantha showed every option, from cheapest to most expensive warranties, financial planning, etc., and wasn’t trying to nickel and dime me.If you’re like me who’s struggled with trusting the transparency of a car purchase / the salesperson, go here and talk to Abu, transparent the whole way through.
-
February 2024 by Michele Mannering
Mike and Spencer have been great to deal with. Knowledgable and genuine to deal with. No pressure sales - they honestly want you to have the car that is right for you. Enjoyable buying experience !
-
February 2024 by K Przednowek
Cody and the Service team went above and beyond helping me solve a problem with my tires so that I could get on the winter roads quickly and safely. Much appreciated!
-
January 2024 by Adam Ladha
I purchased a 2023 Mazda 3 GT from Budds Mazda about 6 months ago. Have had nothing but joy from this vehicle, but due to the consistent -20 degree overnights here in KW, my tire pressure in my nitros dropped from the mid 30s down to 28 psi. Concerned, and never having had nitrogen filled tires, I took it to the dealership. Cody Houston was able to quickly get me in for a tire fill and back out the door in about 25 minutes, free of charge. I really like the professionalism and dedication shown by the service staff here. It makes me confident that any future service needs will go well here. Highly recommended.
-
December 2023 by Ziad Elsawah
Genuinely the best used car purchasing experience ever. This is the 4th used car I buy, and the level of customer service at Forbes Waterloo Mazda has been the best by a long shot. Shout out to Samantha, Andrei, and, of course, Mike!
-
December 2023 by Tee S
It's been just over a month since I purchased my beautiful red 2021 CX-5 and I'm still thinking about the stellar experience. I was nervous when I walked into Forbes Mazda with my sister, expecting the stereotypical hard sell. I was immediately put at ease by lovely staff who took the time to listen to my needs and answer my questions. They worked hard to stay within my budget and explained each step along the way. Special shout out to Samantha. You truly are a gem. Thank you and your colleagues again for such a lovely, pleasant, and comfortable experience! ?
-
December 2023 by WAGHELA DHAVAL
I have purchased Mazda CX-5 GT from this dealership. What truly sets this dealership apart is their exceptional customer service. The staff was welcoming and knowledgeable. They helped me find the perfect CX-5 model.Abu was friendly and went above and beyond to ensure a seamless buying process. He patiently answered all my questions and ensured a smooth purchasing process.Samantha made the financing surprisingly straightforward. The transparent communication and willingness to tailor a plan to my specific needs made the entire financing process hassle-free.Overall, my experience with dealership was memorable and positive one.
-
November 2023 by Vishal Chadha
After 3 visits decided not to go back, always trying to charge for something additional. Recent great experience was sharing different information while dropping of vehicle and charging more money when went back for pick up.After talking to service manager felt how inexperience they are in dealing with customers. As per him he heard service guy sharing wrong info to me but told him later that you gave wrong info and went ahead charged $150 instead of $55. Instead of correcting him right there or asking him to call the customer and apologize that wrong info was shared let me correct it and whether you want us to proceed or not as it will cost you $100 + tax more.Best part was accepting they did this mistake and instead of paying back the additional amount offered to give you $50 credit to next visit as if after all this customer would like to come back....
-
November 2023 by Ritika Nair
Last week we picked a car from the showroom and I have to say Spencer and Samantha went above and beyond to get what we wanted. Super happy with their friendly service and responsiveness. Really impressed. I would highly recommend this dealership and their team. Thank you guys!
-
November 2023 by Lauren Kirk
I had a fantastic experience working with Spencer and Samantha. Spencer was very attentive, and went above and beyond. Samantha was very quick with all the paperwork and very responsive to all inquiries and requests. They both provided prestigious customer service and got my new car ready for pickup in a very timely manner. I cannot recommend this dealership enough!
-
November 2023 by Marion Jenaro Lanot
Just want to give this Mazda Dealership a very positive review, i have lost my key lock for my wheel and this guys did not hesitate to help me in such a short notice.They took out my key lock and installed four of my regular lugnuts “Free of Charged” at this point i was mind blown how generous this guys are, i had a little chat with their service manager that was so cool very humble guy. Every one seem to be really nice here! Right at feels my first impression they gave me, I’m now convince to switch to this service department. Highly recommend if you are in KW area. Shout out to Cody and the person actually did my wheel lock and lugnuts!! You guys rock!!
-
September 2023 by Igor Radovanovic
I purchased a 2022 Chevrolet Silverado Trailboss from this Dealership. My sales rep was Nancy. We got a great customer service. The whole process was really pleasant and fun from the first conversation on the phone throughout delivery . It's so important when your sales assistant listens to you and Nancy is such a person she was very helpful and proactive. So we got exactly everything we were asking for. Management was above and beyond all expectations, we dealt with Dave and Samantha thank you for your professionalism. I will definitely recommend Waterloo Forbes Mazda!
-
September 2023 by Cindy Frank
Samantha and Nancy were amazing. Nancy was more excited than I was about my new car! It's great to have women helping women in a male dominanted industry. Way to go Forbes on your well rounded team.
-
August 2023 by GAJERA HARSH
Just wow!They are not selling cars; they are understanding your needs and questions and from there they advise you the best option you have to fulfil your needs. I can vow on behalf of them that they will never disappoint you in any situation as well as always ready to serve you anytime you need help.I extremely love it and had a best experience.Thank you Forbes Mazda Love the way you are.
-
August 2023 by Angelica Co
I highly recommend waterloo forbes mazda. We had just bought two cars with them; my husband got a Cx-5 Gt premium plus which we loved and I got a Cx-5 kuro edition. Unfortunately with the Kuro; something was defective with it for which I know is not the dealerships fault; these are unfortunate events that is not of our control.They did try to fix it form servicing department and they were very prompt about it but it was just unknown and the problem was still there.But despite that; of course we were disappointed with what we got and we weren’t expecting this but forbes agreed in exchanging our kuro to another new car(CX5sport edition turbo)!( which is not really a common practice). Honestly I wasn’t expecting this but thank you forbes mazda for making us a happy customer. All I can say is that they went above and beyond with us and we appreciated it so much! Kevin the general manager is awesome! He was the one that made this all happen and to our product advisor Abu who helped us talk this out with the manager. Also to Dave and Mike the sales manager who also helped us throughout this process. They also gave us a discount with the new car that we were getting and to Samantha billings the financial manager who was amazing also giving us an additional bonus of a gift card worth 100 ; also she was straight forward and not pushy; she focused on what you needed and what you liked to get. Overall this was the best dealership we have been to and I honestly recommend if your buying a new or old car this is the right place with amazing staff! Also shout out to the friendly and helping receptionist Ruth Ann she is perfect in her role because she bring a welcoming smile! :)
