FreeStyle Dancewear

Hours: FreeStyle Dancewear in Waterloo is owned and operated by an active and certified dance educator. It outfits dancers, gymnasts, and figure skaters from 2 years old to 99 with everything from dance shoes to leotards, tights, and tutus, covering all needs from head to toe. It is described as a lovely one-stop shop and an all-in-one package with a wide selection, great quality, and impressive variety for dancers of all styles and levels. The store receives praise for its outstanding and helpful customer service. Staff are noted as delightful, very helpful, patient, friendly, welcoming, informative, and not forceful. They provide good guidance, recommend sizes, give space, and follow up helpfully, such as by ordering out-of-stock items. Customers, including those new to dance, highly recommend the store. There have been instances of frustration, primarily concerning a rigid return or exchange policy. One customer, following staff advice on fit, later found shoes were too tight and was denied an exchange outside the policy period, noting the policy was not clearly communicated on receipts. This led to a disappointing experience where follow-up was initially lacking. However, the owner later personally reached out with a kind, thoughtful response, apologizing for the miscommunication and arranging an exchange. This follow-up showed genuine care and a commitment to making things right, including plans for staff retraining and policy communication improvements, which restored customer confidence.

1. Kitchener, Ontario