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December 2023 by Kate P
Nail tech was great, this nail salon is on the pricer side as if I went to my regular nail salon I would’ve been charged $100 + 18% to 20% tip for a Mani & Pedi for the same design. Here at Luxe, it came out to $160 & they must’ve included the tip in it already as it didn’t give me the option to tip.The chair for the manicures are okay, they’re bar stools and are light, so there isn’t much back support or any comfort with these. If you’re short like me, the chairs for the pedicures are beautiful but again, not as comfortable as they could compared to other salons that have the massage built into them or adjustments to bring you closer to the nail tech.Update: my middle right finger was hurting after the appointment but I didn’t think much of it, so I let it slide, here we are two weeks after, it was oozing white pus so I got another nail salon to take them off.
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December 2023 by Becky H
Great salon that had me feeling welcome the moment I came through the door.Feels like a luxury nail salon without the outrageous prices.I booked ahead so that my mom, sister and I could all get our nails done at the same time. The nail techs were all great with their skills and very personable. I'll be back again. :)
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December 2023 by Ania Sobkowicz
I got my nails done with a friend here in the morning on 19/Dec. Julia did a fantastic job on my nails, exactly what I asked for. Reception was warm and kind as well. Fast & comfortable. Recommend!Solid color acrylic set came out to about 80$ excl. tip, kinda pricey. Bring cash as they only accept cash tips.
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December 2023 by Gianni King
I had a bio gel overlay with Hannah and it was amazing! The whole service took me 45 mins and my nails are done and lovely! Thanks Hannah!
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December 2023 by Alena Gordon
Amazing experience, mimosas and perfect nails, what more could you want. ?
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December 2023 by Janessa Matis
The Team here is wonderful. They've done an excellent job of client service each and every visit. If something isn't perfect, they make it right, no questions asked. I can be very particular, and they've patiently helped me through to achieve the results I'm looking for with a smile. Lovely friendly people.
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November 2023 by Jessy Lalancette
I recently had an appointment with a nail technician at Luxe and unfortunately, my experience left much to be desired. I was disappointed with the lack of attention to detail during my visit. Not only did I have to file my own nails, but I also discovered black particles under the nude nail polish when I got home.This lack of attentiveness and the subpar quality of the service left me generally unhappy with my visit. I believe that every customer deserves a thorough and professional experience when visiting a salon. I hope that my feedback can help improve the service quality for future customers.
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November 2023 by Dezzie Edward S
I will never step back into any nail salon ever again. One particular nail stylist didn't care enough to have clean tools on my nail and now it is INFECTED! I've had enough of people tearing apart my nails. PLEASE LADIES if you want HEALTHY nailS NEVER GO TO A NAIL SALON. Unless the one you use actually cares about what they do.
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November 2023 by maddy simpkins
omg literally the best nail place to check out in Waterloo! so clean so fun so vibey :’) AND THEY HAVE A GIANT JACK SKELLINGTONServices: Nail painting
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November 2023 by Cadence Daya
I’ve been 3 times and all were subpar experiences. First time, the colour I chose bubbled, peeled and chipped within a day. Second time when they “fixed” my nails from first incident, same thing happened. I asked for a refund and a customer service representative contacted me and asked about my experience. Gave me a voucher for free fill. Third time there is still remains of my last colour on the nail and the nail artist told me I shouldn’t have my natural nails the same length as my gel nails. I researched this after the appointment and there is no reason for someone to do this except for money grab from the artist because they would charge you for a full set instead of a fill. All appointments felt rushed and busy and chaotic. Not friendly for those easily overwhelmed. Felt cheap and not worth my time, energy or money. Go to a nail tech that cares about youServices: Nail repair
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October 2023 by Merna Riad
I’ve been going here for a couple years now and I’ve always had a nice experience. My new go to technician is Naheed. I LOVE my nails so much when she does them. She really does a great job of listening to what it is I want and executing perfectly!Service: Nail extensions
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October 2023 by Jennifer Daniells
Love this salon! Quality service and the salon itself is beautiful and luxurious. 5/5!!!Service: Nail designs
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October 2023 by Rawan Disouky
Alexia and Andrew did a great job! They were also decorating for fall which was a nice touch! The complimentary coffee is also great while getting a pedicure in a bathbomb. Overall recommend!
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October 2023 by Chris Eagle
This was my first visit due to a referral from an existing client. I was very impressed with the atmosphere and friendliness of the staff. CeCe worked on my and she was a doll! My nails look better than they ever have!Services: Nail painting
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September 2023 by Nanz Insight
I am a valued client here, and haven’t experience only today such an attitude of the lady whose name is Lou! She isn’t accommodating to clients. I asked her to recommend a color that would be a good match for my nails and toes, she just told me to choose whatever i want and said that it’s up to me. She didn’t even bother to help me with my request. While doing my nails, she was frowning whenever I ask her a question and seemed so in a rush to go home. It seems like she doesn’t really care about her customers and I was also informed that she just started a week ago. I strongly suggest that she definitely needs more training in customer service before facing clients. It was supposed to be my pamper time but it turned out that I got so stressful in dealing with her. An attitude of an employee like this would definitely affect the image of any business!!! I am definitely disappointed!!!!
