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December 2023 by Dimple Shah
Extremely unprofessional and rude staff. The Gym doesnot accept authorised email confirmation on cancellation of the annual contract. They want the member to come in-person even while the member is experiencing health issues. I’m unnecessarily penalised for an additional month membership fees which was not guided by the staff when I had first called for membership cancellation. I’ve been to various other gyms and haven’t had such frustrating experience. The policies of this gym definitely match the 80’s world where the technology was just booming.
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December 2023 by DoseOfDia
Alexis has been extremely kind and helpful every time I need assistance or I have a question. I appreciate her a lot, she always makes my experience easy, positive and productive in a respectful and professional manner! Simply adore her.
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November 2023 by Shiro
Can you please post swimming hours in the women’s side. I hate having to keep asking and getting told it’s open but there’s a class … and no I will not go on the shared side because men are there. Start posting the swimming class hours or next time I will not leave the area because I was told it was open to use. Stop lying and get to work.
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November 2023 by Natalie Sachs
I joined this gym for the daycare in February with a one years membership. It’s the only local gym that offered daycare. There closing the daycare Nov 30th. So disappointed! The staff at the daycare were so friendly and amazing with the kids! My daughter absolutely loved it there. She will be super sad.It’s so sad to know there is no gym available for parents with children.For many, I’m sure it was there escape to have some “me” time. A crucial place for their mental, emotional and physical well being. Thanks Movati!
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November 2023 by JC Orellana
Movati doesn't care about parents and mothers.This gym used to have a wonderful playroom with great staff, so that parents with young children and especially new moms could still take care of themselves. Rather than reduce the hours it was open, increase the price per child, or simply keep the playroom open on weekends when it was always busy, they just shut it down with 4 weeks notice. Apparently because it wasn't immediately improving the bottom line, and doesn't fit whatever bro-culture they're trying to cultivate.Totally garbage move from a company that boasts about self care, and how "everyone belongs here." Everyone, except parents and moms.Hopefully the executive level staff change their mind about this terrible decision. Or, better yet, another gym opens and hires the same playroom staff.
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November 2023 by Cindy Mitchell
I can confirm other reviews that state the membership office is not the best. When I signed up last December 26, there was a $50 gift card promotion. Despite following up several times I never received the gift card. Having to agree to a 12 month term is a huge red flag as well. However I like the hot yoga, spin and regular yoga studios and there are a few good instructors. Incredibly busy at times and yes, can be very difficult to book popular classes althought i like the booking app. I am not sarltisfied enough to continue my membership and I will cancel at end of 12 month term. If you like the location and the amenities/classes, book the membership but with caution. Also note with towel service they limit you to two towels (this limit not discussed when booking the enhanced membership of course...) and they keep the towels behind front desk so if there is no one immediately available to hand you your towels you have to wait, annoying.
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November 2023 by Chris Weidmark
I was about to join this gym with my wife (who became a member specifically for the daycare) but thankfully I didn't join because they are closing the playroom by Nov 3rd 2023. We are not able to go to the gym together now, as one of us will have to stay home to watch the children.I'm not happy that the playroom closing. Their excuse is inadequate and is leaving a lot of parents scrambling last minute for daycare.The team that work in the playroom are Movati's best employees, and I know my children are going to miss them.Hopefully they change their mind on this poor decision.
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October 2023 by Ravi M
I had a membership at this gym for less than four months, and I'm relieved that I had the option to cancel it. In my experience, the prices seemed unreasonable, and the staff's attitude was consistently rude and entitled when I had questions or concerns. This created a gym environment that felt judgmental and unwelcoming. While the showers were decent, they were pretty much the only highlight. I believe the membership cost didn't align with the value I received, especially because there were limited areas for stretching and calisthenics, as well as no studio access. This deficiency was the primary reason I decided to quit. I strongly recommend avoiding this gym, and my friends who attended with me all left within a year f
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October 2023 by Emma Osmond
Huge rip off, almost no stretching or body weight exercise area. Can’t access any rooms to stretch unless signed up for a class. I got talked into doing the $35 bi weekly and had unexpected charges that they could not give me a clear answer about.Generally very corporate take your money and run kind of service. And all of the staff look miserable and could often hear them talking about how much they hate working there.
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September 2023 by Mevlüt Özkişi
Even if there was a sign saying please take a shower before entering the sauna, jacuzzi or pool, many people would come out of the sauna sweaty and jump into the pool or go to the WC and then enter the jacuzzi. This is not very hygienic in my opinion.The employees are incredibly respectful and patient, they are 5 stars.
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September 2023 by Natasha Cardinal
This is quite frankly the worst gym/ fitness establishment I have been to. I had my membership for less than 4 months and was thankful I got the membership plan that allowed me to opt out.The prices are a scam, the staff is incredibly rude and entitled when asking questions or voicing concerns. This promotes judgmental and unwelcoming gym culture. The showers are nice but thats about it! The cost of membership does not reflect what you get out of it. The lack of studio access or areas to stretch/do calisthenics was what pushed me out the door.Do yourself a favor and avoid this gym. I had a group of friends that all attended this gym with me and we all left in less than a year for these reasons.
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September 2023 by Sandy T
I used to love my gym. Now it is almost impossible to get in a class (working people anyway). And after 5 years in this gym, my running shoes were stolen while I was showering. Never had an issue in 5 years. Even jewelry and else was left behind and returned. Guess the "gym goers" are changing. I am being very careful now and do not even leave my shoes out while I go shower. Everything in the locker!
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September 2023 by Susu
The gentlemen that works at the front desk with a name that starts with an M and has curly hair (my apologizes I’m bad with names) is extremely nice and helpful. His treatment with people definitely encourages you to join this gym.
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August 2023 by Sami
Great staff, services, amenities, and gym however their memberships are somewhat expensive, and really confusing/limiting. Lots of hidden fees and they'll try to hide information from you when signing up such as commitment and cancelling notice (those were the ones they tried hiding from me). Just make sure to know all the terms and conditions of your membership.
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August 2023 by Adiat M.
I went here to the pool a few months ago. I liked the place and enjoyed my experience there.When I came there I asked about the place and the staff were nice and descriptive so I could understand where everything is. Since I was a member, I was quickly able to check-in to the pool.When I went into the Locker Room, the place was quiet and it was clean(everything was clean technically), which I liked.I loved how they had kids take tests for things like: Going to the Deep End and allowed to swim, so they would be safe. I also liked the jacuzzi they had.I will definitely come back here someday!