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October 2023 by Cj4real Hope
Extremely disrespectful, I called to get a spray bomb made up for a CR-V. I located the paint code, by searching Google. I found the location on the VIN where the paint code is located. (According to Google) When I called to give the code, Napa employee told me it was the stupidest thing they ever heard. Why search Google? I even called Honda to double check, Before calling Napa back. Napa employee Didn’t even allow me to speak. disrespectful…. If you had a bad day, take a walk. Don’t take your anger & rage out on paying customers.
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October 2022 by Kirk Spencer
Want to thank Bruce. Having the worst day but Bruce managed to make me smile. Good hearted people are hard to find. As well he is knowledgeable in his job. Fast and efficient. All round nice guy. Thank you Bruce for being you. Cannt forget thu to thank all the counter persons. Solid team
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October 2022 by Bold Developments
Pleased with fast and knowledgeable staff on automotive parts. Provided us few choices on our fleets specific needs.
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October 2022 by Harry Young
Great service, lots of stock. Called for a gas cap replacement and they had it on the counter by the time I got there. Easy parking.. highly recommended.
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October 2022 by Mq 070
There is no 0 star option.Doesn’t know how to deal with customers.The $&@$&Rs inside has Very bad attitude, very rude especially a? with beard??
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September 2022 by Marek .K
One of my most reliable go to for auto parts in KW. Always have what I need, if not they will find it for you. Friendly and helpfull staff.
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March 2022 by Jim Brasseur
Needed new wiper blades for my KIA Sorento, Scott was very knowledgeable and extremely helpful. He went out of his way to ensure I had the best product to meet my needs and even installed them for me! Thank you Scott, will definitely be back!
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November 2021 by Nokhez Qazi
Ordered sway bar links, they gave sway bar bushings. Went to the mechanic he installed bushings and charged labour. No label on the box, horrible customer service, very rude. A simple job to replace sway bar links turned into a very bad experience, thanks to this location of napa. I recommend double checking everything they do because they are incompetent.
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November 2020 by Mathew Wagner
EVERYONE AT BRITTON AUTOMOTIVE HAVE GONE THE EXTRA 1000 MILES!!! FOR US AT B&L MOTORS WATERLOO. JASON AND HIS CREW ARE RELENTLESS IN THEIR EFFORT TO GET MY CREW WHAT WE NEED AND WHEN WE NEED IT. THEY EVEN LET ME KNOW IF I DON'T REALLY NEED IT! THE FRONT DESK STAFF ARE EXTREMELY KNOWLEDGEABLE, APPROACHABLE AND HONEST. THEIR DELIVERY DRIVERS ARE SECOND TO NONE. I THANK YOU FOR YOUR PATIENCE AND ASSISTANCE. I WOULD GIVE 10 STARS IF I COULD.MAT WAGNER, OWNER B&L MOTORS WATERLOO
