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January 2024 by nicole
Although I’m not too sure how the line thing works, (maybe a sign would help)? it wasn’t too busy and the employees were able to get what I was looking for right away. They were friendly and knowledgeable to me, and though I didn’t have any, there were free samples :DAlso a relaxing vibe in the store. I dunno, maybe it’s the lighting.Vegetarian options: The staff were familiar with allergens and advised that the products were good for me to buy(no dairy)!
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January 2024 by rj
Very slow service, order was incorrect, shouldn’t take half hour to pick up a couple sleeves of coffee
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January 2024 by Becky WANG
I didn't feel very
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December 2023 by Rouslan Placella
Staff are rude and incompetent. I highly recommend that you visit the Nespresso store at the Mapleview mall in Burlington instead.
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December 2023 by Sandra
My experience in this store today was just awful.The Caucasian male employee with long red nails was incredibly rude and was whispering to other employees about customers and then sneering at customers. Wild behaviour.The more heavyset Caucasian female employee was giving dirty looks to customers.The vibe in this store is palpably toxic. I feel bad for the south Asian women that work at this store.
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November 2023 by Emily McLaughlin
We always have the best time visiting the store thanks to the manager, and staff and excellent customer experience that always surpasses expectations. On parental leave and it's always nice to be welcomed and treated to a featured coffee. We always stop here first and stock up when we walk the mall. Thanks again for making our day! We love our friendly neighborhood Waterloo Nespresso! ☺️
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October 2023 by isabella cicchini
anna was so nice and helpful!!!! had such a good experience today & left with new things to try & a gift for someone ? ? ? truly an excellent fantastic person ? ? ?
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August 2023 by George Varghese Jipson
Really nice and professional staff(ANNA really good). Making everything clear about their product.... If you are a coffee lover the best place to buy espresso machines....
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August 2023 by Chi Mah
This review is for the whole company Nespresso. We are compiling on what they want. But the store does not take cash! Really! My money is no good there, unless you have plastic.
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July 2023 by Lil pot
Not surprise why the customer service is so bad in this location, the managers are so lack of understanding what the customer service is.
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July 2023 by sujay ramesh
Very friendly staff. Their coffee recommendations are good. I buy my pods only from here.
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June 2023 by Patrick Currie
Today I went in to the store because I needed to clean my machine. Not only did this wonderful person let me know what model I have. She gave very detail instructions on how to go about doing it. She was so helpful. She also gave the number I need to call for further assistance. This woman made my day. Her name is Sydney and she was awesome. Thank you Sydney for you amazing customer service.
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May 2023 by parth patel
Absolutely Terrible management. Very slow service. Waited for 10 mins to get coffee pods and no one greeted and inquired about. Poor customer service
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May 2023 by Dave
I come here a lot and love the coffee and my vertuo machine. The one worker (I believe she said her name was Morgan) has helped me several times before and I love to see her. She always tries to find a new coffee for me to try which I really like. Some of the other sales people here are very pushy but I think they must be trained that way?Also, the line is usually long but I don’t mind waiting when I know I’m getting a coffee and a more personal shopping experience. Again, big thanks to Morgan for always putting a smile on my face and caffeine in my veins! ☕️
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May 2023 by dinh duy nguyen
Poor customer service. I have no choice to go here as this is only store in town. Dont even bother to raise up to management. The manager lady will ruin the whole experience with rude attitude. Go shop online