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May 2023 by Harsh Dholan
The worst customer service you can imagine from a brand like this, felt like the staff here doesn’t like to treat the customers fair . Being a guy in turban and walking around the store like a person not welcomed or treated as a potential buyer made me feel like no one from a brown or black community should go their store as they dont like talking to people of there races. Zero to there customer service .
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February 2023 by Tj
I had a really complicated situation with a defective item not available in Canada. Ayden the store manager helped me and was so kind. I will be coming back to this location again. I find other Pandoras in the area not very friendly and only there to make a sale!
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January 2023 by Sarah Gagne
#Traumatized.December 26th My Father Wayne Harvey bought me my first Pandora heart shaped pendant plain bracelet; with a charm that was silver and read Dad with a white diamond. The store clerks did not show me how to put it in or take it off so I you tubed it, however December 27 at 5 am my best friend and Daddy passed away in my sons bed. Before that and on that day my bracelet kept coming off and falling so I went to the same store same clerk told them about my dads passing and with no empathy and emotionless response they said oh. I told them my bracelet was defective the other clerk examined it and said it was fine and sent me on my way. Today dec 29 I went to st jacobs farmers market to notice in the car my braclet was gone I called front desk to notify them and left my number then I called the Pandora Conestoga mall store again with no empathy they said they cannot help me even though I went there with a few witness said they can’t help me no discount or replacement according to the DM then rerouted me to “customer service” to again tell me they are not responsible. I am devastated that is all I had in memory of my father ! A million dollar company can’t even help replace one $153.00 bracelet that was more than money words and a beautiful memory shattered
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January 2023 by Mj Skinner
Love Pandora have two lovely bracelets from here. My wonderful family bought me 3 different charms at 3 different stores for Christmas.
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January 2023 by Holly Marie
Wow, the reviews for this location says it all. I visited here today (Dec 12th at 11am) and there was a nice young lady who was showing me various rings that I asked to look at. When the lady asked a senior staff member a price on a discounted ring she treated her like garbage. Clearly the young lady was a newer hire and was just learning the ropes there. Based on this senior staff member and how she treated her coworker right in front of me I would definitely say this place needs to have a team meeting on how to respect each other. l felt embarrassed for this poor girl. Brutal.
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January 2023 by Celaena Rosee
Came in to buy a ring as a present and was given a paper to fill with my email and number. Asked her what it was about and she said it had to do with the purchase as the girl behind me got my present ready. By the time I got to cash I found out it was for their newsletter. If I wanted spam I would've asked it. First and last time coming here to be honest.
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January 2023 by Bill Chehowski
Friendly, helpful staff.....and a black Friday sale to boot!!!
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January 2023 by GODSON N.
Great place. Staff got to be more friendly and interactive however.
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January 2023 by Terry-Anthony Brown
Would not buy anything for this store. Really bad customer service.
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December 2022 by Hollee Marie
Wow, the reviews for this location says it all. I visited here today (Dec 12th at 11am) and there was a nice young lady who was showing me various rings that I asked to look at. When the lady asked a senior staff member a price on a discounted ring she treated her like garbage. Clearly the young lady was a newer hire and was just learning the ropes there. Based on this senior staff member and how she treated her coworker right in front of me I would definitely say this place needs to have a team meeting on how to respect each other. l felt embarrassed for this poor girl. Brutal.
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December 2022 by Celaena Elsadi
Came in to buy a ring as a present and was given a paper to fill with my email and number. Asked her what it was about and she said it had to do with the purchase as the girl behind me got my present ready. By the time I got to cash I found out it was for their newsletter. If I wanted spam I would've asked it. First and last time coming here to be honest.
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December 2022 by Maggie Ross
I had the pleasure of meeting Grace at the Conestoga mall location. She was so helpful and helped turn a daunting task into a pleasure! Thanks again Grace!!
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September 2022 by Reem Essa
Naba was super helpful, he spent his time just trying to help me with my purchase, 10/10
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June 2022 by Ivam Junior
It was the most embarrassing experience I've ever had in Canada. I buy a charm for my wife on her birthday at Pandora for seven years now, which was sadly frustrating this time. I'm bilingual and have an accent in my spoken English, but I've never had the experience of a person laughing in my face when I spoke to them. Zero professionalism and empathy. Bad experience. I do not recommend going to this store. I will never go back there. I have always been very well-treaded at Pandora stores, but after this experience, I will start to reconsider whether it is worth continuing to be a Pandora customer.
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June 2022 by Aleks
I got a ring as a gift but it was too big. I wanted to exchange it for the right size but was told I can't because I don't have a gift receipt. The ring is clearly from Pandora because it has Pandora engarved on it. The worst exchange/return policy ever. I even gave up on trying to exchange it and went to a place that resizes rings and they said they don't resize Pandora rings because how bad of quality they are. Please don't respond to my review saying to email some area manager to provide feedback. I just provided you with feedback. Don't respond how sorry you are unless you have a solution.