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March 2024 by Kim Buchanan
Excellent prices and the customer service is amazing. They let me know days ahead of when our delivery was coming. Then they followed up to make sure we were happy with our order. I highly recommend buying from Payless Furniture!
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December 2023 by Mabel L
DO NOT buy from them. I have purchased furniture from Leon's, La-Z Boy, The Brick and many more. The purchase is a Christmas gift for my mother. They have received full payment. They arrived at my moms home and call me and asked for me to text them my license. All the years of ordering furniture this has never been asked. I've spoken to them on the phone and through email and not once did they say this was required. I spoke to a manager, Abdul and he said it's their policy. I asked him to show me where on the website is this policy, before you place a order, he wouldn't answer me. They are stressing my elderly mother and refusing to deliver her Christmas gift. I emailed them a bill for verification. They left without delivering the furniture. This was supposed to be a happy moment for our mother, the stress she and I went through is not acceptable and nobody should have such an unpleasant experience.Any legal advice would be appreciated.
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December 2023 by madeline keltie
Went with this company based on great reviews and was happy to leave one myself. Very quick, very friendly and professional. Would buy from them again.
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December 2023 by Wendy Maurice
We recently purchased a convertible bed in a box and love it!! We needed an extra bed but had very little room to accommodate that. The bed in the box fit perfectly, was much cheaper than a Murphy bed and doesn’t require any bolting to the floor or wall. Customer service was excellent. We would definitely purchase from this business again.
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November 2023 by Cathy Gerstmar
I have to say I was extremely impressed at the professional, yet compassionate way that Payless furniture helped me out. I’ll give you a brief idea what I mean. A few months ago I went into the hospital for day surgery on my stomach. I slipped into a coma for 41 days massive bleeding five blood transfusions which my body for some reason rejected every single one. There were many complications. I was in a level of think I could even survive. We had to get rid of our old couches as it was time and they were worn and they were not very supportive like good quality back support, because I have a number of other invisible illnesses. Such as scoliosis, Crohn’s disease, ischemic colitis, which is the worst colitis you can never get… Thyroid disease… Two stents in the main artery of my heart and a loop to it arthritis from head to toe fibromyalgia and that’s just a few of them. Sometimes I think the big guy upstairs it’s just testing me to see how much I can take. When I started coming out of the coma, they had a lot to work on to repair me. I started off with a surgery at North York General Hospital was quickly put in an ambulance and rushed to Brampton civic hospital as there are six stomach specialist there that save my life. So I’m not gonna go into all the details of me dying twice and all the stuff. I’m still in recovery now. Recently found a tumor crying at the top of my stomach. Which is a huge concern. It does not look good, so I’m waiting for my cat scan appointment from one of the hospitals my doctor has reached out to. So annoying all this you can imagine the stress I was under that day. But these people from Palos furniture didn’t have to care at all… They knew I had a couple of health issues they how many and how serious and the compassion, the kindness. How do you spoke to me? I will never forget. Never mind the fantastic quality of this furniture. I will not be ordering furniture from anywhere else in the future out of five stars being the best, I give them 10 stars and no I do not know anyone that works there I am honestly speaking from my heart. During the pandemic, there’s been a lot of Spam. Dishonest people a lot of anger a lot of violence a lot of sadness, but I’ll tell you. ..Pay less furniture made a difference to me that day. They came and put all the furniture down for me. They were complete gentleman. And they took all the garbage with them like the cardboard and stuff. I highly highly recommend check out the furniture before you go anywhere else the last coach we got did not last very long. It’s from a well known place. I don’t know. the place but there’s two well-known places people buy furniture from ridiculous prices, and I don’t always take the garbage with them, but these two gentlemen knew I was not well, and I’m not old, but I’m really not well, and they were compassionate, they made a day that I thought would be stressful go smooth as silk. I would like to send a special thank you out to the two gentleman that came and brought my couches not everybody has someone to help them. I did not feel uncomfortable not even for a second and I am in love with the furniture. Really good support not cheap quality at all and if you have health issues and you quality furniture to help take some of the pain away Call Payless now. You can thank me later I will leave. The young ladies name is Joanna on the phone and she was professional. All of their stuff is professional. They answer any questions you may have. I will not be going anywhere else for my furniture from now on. Their customer service is the best I have ever had. You can ask any questions and they don’t make you feel stupid.Thank you pay less furniture for making my life just that little bit especially since I have another surgery coming up I will definitely be able to recover more comfortably with these beautiful Couch sets ♥️
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November 2023 by Noel Ramsey
Very helpful and great service. The delivery was quick and handled very well. The quality and price were great. They also checked after the delivery to see if all was OK. We would definitely buy from them again.
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November 2023 by T B
Fantastic communication from this company. I had been burned just previous with buying a box-spring from another company that said it was in stock... after 3 weeks waiting, it was not. As soon as I asked Payless whether it was in stock they not only answered right away, but then emailed me during each step to ensure it was delivered on time and to the instructions I given. Great service = a great review. Oh, not to mention the item was exactly as described and expected.
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November 2023 by Michelle Luces
I have purchased several items from Payless Furniture and I am quite pleased with the service and quality of products I received. They provide excellent customer service.
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November 2023 by Doolarie Rangayah
Great price, value and service. I was 100% satisfied with Payless Furniture! I bought a writing desk from them- From Order to delivery!
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October 2023 by mishmish
I Recently purchased a dining table from payless furniture ,their customer service is excellent, good communication from Abdulwhen I couldn't find my choice on their website they helped me with an alternative one ,smooth transaction ,free delivery and I used their assembly service at same time which it was great and accurate on time .I highly recommend them and you wont be disappointed .reem S.
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October 2023 by Derek Lahaie
I got myself a two set box spring. Delivery was fast reliable and delivery personnel were nice as well.So far the box springs are great solid and doing their job.
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October 2023 by Mindy Weltman
I bought bunk beds and had Payless do the assembly. I am thrilled with the solid wood quality. Assembly was done quickly and with expertise by a lovely person. A great experience, all around!
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October 2023 by Amanda Mongrain
If GOOD service and GOOD value are important to you then you want to shop for furniture here. From start to finish, speed bump included, I had top drawer service, solutions and still have a product I'm happy to own. It's perfect for my needs. (I bought a gorgeous sofa bed) 5 Stars ?
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September 2023 by Shauna Dunkley
i just got my tree and it's super cute! perfect for the space I wanted it. Customer service was great as well!
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August 2023 by Kim S
I bought a bench which converts into a bed from Payless Furniture. I shopped around a lot, and I found that the pricing, selection, and quality were amazing at Payless! The customer service was also excellent. I had a minor issue to address, and I appreciated Abdul's care and effort to make it right. I have recommended Payless to family and friends, and I will certainly continue to shop there.
