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December 2023 by Scott Goodburn
We get Barley groomed by Maddy and she’s the best! They also have tons of pet products to take home to your furry friends
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December 2023 by G Berlet
This store has good products, but every time you walk in, they jump on you, can I help you, what are you looking for, let us know if we can help. It's too much. Every time I purchase something, they try to push other products on you..."and just so you know, we have these treats on sale this week". I finally said "you must get sick of saying that, cause I am sick of hearing it". Then she says "it's our 'duty' to ask you". I replied "if I wanted that I would buy it!". Geesh. Better to let people browse and not so much chatter. I wont be returning, plenty of other pet stores carry the same products, without the mindless babbling.
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November 2023 by Alyssa MacKenzie
I usually don’t write reviews but definitely felt the need! My 1.5 y/o high energy bernese mountain dog Beana came in for a grooming appointment with Casey today. Not only does she look absolutely amazing, Casey was so so sweet! Will definitely book with her every time going forward.
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November 2023 by Jenn Edwards
This petsmart is A-M-A-Z-ING!!!It's clean, organized, and the front cashier, Andrew, is so friendly and personable. Making petsmart feel like home with our fur babies.
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November 2023 by My Review Account
Lovely staff, great cat room and nice layout. Staff are very helpful. Bird section is quite small and live pet section is also quite cramped though. Located in a good area though.
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October 2023 by Fuzzy Socks
Went there because an item was on sale for 31$, bought it for 41$ not knowing I needed my account given to receive the sale discount and realized going out the door looking at the receipt so I went back and double checked the price.When I went back to the cashier buy it for the intended 31$ I had to ask for a refund of the 41$ first before re-purchasing it with my account.I explained this to the cashier and she asked me for the account information, but she put it in before we even did the refund exchange and of course now the computer is saying I can only get refunded 31$ despite paying 41$ for the item.I told her that was wrong and I needed the full refund back and she looked at me like I was stupid and said she couldn't do anything about it. I told her she did it wrong by putting my account information in before the refund and even showed her the receipt. She just told me."sorry, that's just how it works but you can get the 31$ back."She was expecting me to be shorted money on a refund and tried to get me to just take the shorted amount of money twice before I asked for a manager and then she magically knew how to change the price to the original 41$ I was charged.After I finally got money back, I said I wanted to buy the item for the sale price she looked at me like I was stupid again and asked if I was going to buy it on another day. I then explained the whole purpose of this encounter was to buy it at the sale price and after all that she asked me to excuse myself from the line and let everyone else go ahead.Why would I come back here when the staff would rather lose customers money than fix simple mistakes they made. Wake up
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September 2023 by brother vs sister Goforths
Absolutely appreciate the friendly atmosphere and the great variety to choose from. The one stop shop for our home as we have a dog, 2 cats and 3 different fish tanks!
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September 2023 by Adriana Popovich
This review is to inform that they only accept pets that’s been military trained. I had brought in my 6 lbs Pomeranian which she is under a 1 old and still in training. As most small dogs are, they a very loud and have the mentality of a big dog. As my dog Bella was waiting her turn she had barked about twice to another dog while she was still in my arms. Apparently as I mentioned, dogs need to be military trained to the extent where they can’t bark at all. The grooming manager disappointed me by asking me and my dog to leave the salon as we were not fit for them. The reason for us being removed from this store was to protect the other dogs when my own dog was in my arms the entire time. I had also noticed that the manager’s own employee gave me a dumbfounded look over the ridiculous the demand to leave the salon was. Over the years of having pets I have never seen a silent pet grooming business and I doubt there ever will be. The manager although semi professional, she came off elitist and unwelcoming.
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September 2023 by Danny Herrera
My aunty took my dog in for grooming services and was turned away due to my dog "barking" twice... she weighs 5lbs... she doesn't bark she she yips... she's a Pomeranian... which means she looks like a furry chihuahua... The grooming manager called my dog"overly aggressive"... This is the last time I will be doing business with the grooming service of this establishment.
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August 2023 by Kate Wilson
The staff here are absolutely wonderful and very knowledgeable on pet needs and products. I have adopted 2 cats from this Pet Smart, and the volunteers and staff have been amazing throughout the adoption process.
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August 2023 by Prabh Sohal
recently took my beloved dog to [Pets Smart Waterloo)] for a bath and brush, and unfortunately, I was quite disappointed with the overall experience.the quality of the bath and brush left much to be desired. My dog's coat didn't seem as clean and shiny as it usually does after grooming sessions elsewhere. It appeared rushed, and some areas were unevenly brushed.Additionally, I had specifically requested a certain style for my dog's coat, but it was not executed as expected. The groomer seemed unfamiliar with the style, resulting in a look that was not what I had envisioned.On a positive note, the staff was friendly, and my dog didn't seem to be stressed during the process. However, the overall outcome did not meet my expectations.
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July 2023 by Carolina Noguera
It is nice, but you can't tap if the bill is more than$ 50 so you need to have a physical card to shop here. The cashier took her time to scan everything and then she voided and then she scanned again.
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July 2023 by Cassandra W
They have a large selection of reptile supplies hand very good deals rn
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July 2023 by Faliesha Fazal
Workers are very friendly and helpful. So many great finds!
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June 2023 by Miriam Kay
Really a bad experience in grooming salon, they advertised at the door "up to 20% in the first grooming " when we were inside nobody knew what I was talking about.and look at me like if I was crazy.Then they told me my appointment was in UniteStates,