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February 2024 by Wayne Yehia
I have never been to a slower branch in my life. I am able to perform all my bank functions fine at every other branch except this specific one.
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February 2024 by Denise Cipriano
I really think that Dhruva needs to undergo customer service training. He is literally the worst customer service staff that I have ever met. Imagine telling a client to refrain from emailing him because he was in a meeting, what's funny is he never acknowledge the email anyways. Is this the RBC standard for employees? He also did a hard check on a credit score of a person 1 DAY after arriving in Canada. Like seriously, what's to check on a credit report of a literal newcomer who never had history to report anyways. And that hard checking of him gave 2 inquiries which really affected everything. Is hard checking a hobby for Dhruva? I asked someone from TD and was told that newcomers are not being checked by TD since the history is fresh needs to be built that's why a credit card is being issued by them with a smaller credit limit.We will never bank with RBC again.
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February 2024 by foram trivedi
I am trying to contact my advisor since weeks via emails and phone and I have no response from bank. She is not answering or none of the other advisor is getting back to me if she is not available? Do you guys have idea even what someone is going through?
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February 2024 by Robert Sawyer
I have had account with RBC for years
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February 2024 by Jordan Wilson
I’ve set up three meetings with this bank each one after the other because no one called me for a meeting they showed available, absolutely ridiculous customer service. THIS WAS JUST A PHONE CALL. This wasn’t an in-person sit down, a video chat where you have to get ready, they could’ve called while making a coffee for all I care. No one called. The emails just bounce. Save your time and go to any other city’s RBC. If you need to the machines this bank is perfectOther wise.. just avoid it.
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February 2024 by 최현철
Awesome!! So kind!! I feel so good!!
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January 2024 by Alan Tremblay
RBC is the most solid and dependable of the major banks. I've tried the others over the years, large and small, and have found RBC to be the best option for me.
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January 2024 by Frozan Sultani
They always acknowledge your presence even if they may be busy at their screen.They come see you at the line up to check if they can assist with anything while you’re waiting.The only downside is them ALWAYS being so busy - there hasn’t been a time of the day where I could avoid a lineup here.
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December 2023 by Rich Campbell
slowest bank evertwo employees for busy timesutterly pathetic
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December 2023 by Shannon X
Great location.Bank machine is no longer 24hrs.
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October 2023 by Bobby Philip
Have been there multiple times .Staff MOHIT is so helpful, great attention to detail and always does the best to help. So professional and very much understands the customers need …
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September 2023 by Darrell Kraemer
Here Saturday Sept 9th 2023.Only 1 teller. So far almost 20 minutes. Still no help.
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September 2023 by MrSehs Abdullah
The worst RBC branch. They are too slow. I come to this branch very often because it is the closest RBC branch to my business every time i go there they ask for my ID to get some coins but this time I forgot to bring my wallet with me so they refused to give me coins this is stupid. I’ll drive to another branch even if it is farther.
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August 2023 by Janine Sincosa
I rarely give negative reviews as I usually save my energy to things that actually matter. And the fact that I have waited it out for a month to write this review just to assure myself that I am not acting on impulse means my experience with this branch was indeed displeasing.I’ve reached out to their contact center for an advice for a particular concern which they cannot help me with over the phone so they had to set me up for a meeting with an advisor — who turned out to top my personal list of the most callous and unprofessional customer service staff I have encountered.Dhruva offered not a bit of reasonable help, ill-judged my situation, and the worst of all, shrugged everything off by inconsiderately telling me to “maybe just work harder”.Does he need a proper customer service training? Perhaps, but you cannot simply teach emotional intelligence.
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June 2023 by Andrew Geier (Melons)
I have been waiting for word about whether my application for a line of credit is successful or unsuccessful for weeks. Since May! It is now June 19th. I need a response. Until I get a response, this review remains at one star. Please do not delay. Loans and credit are important to people. We base our entire lives on these decisions. Imagine waiting 3 weeks to buy a car, or to buy a house. It's unacceptable. The branch employees do not reply to emails at all.
