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January 2024 by Zehra Skarep
Just at the store and the cashier would not honour the sale plus the 25% discount even though the item was on the clearance rack that clearly indicated “additional 25% off” …. Definitely not buying anything from them. Save your money and go elsewhere because they have zero clue what customer service is.
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October 2023 by Sharon Wade
Madison the new addition to this staff at Waterloo Conestoga mall is a very polite and eager young woman. It is very nice to see a smile on a sales representative face
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September 2023 by Karyn
I went into this Roots store today to check out the 50th anniversary merchandise. I found what I was looking for, but with no help or even a “Hello, can I help you?” The staff acted like I wasn’t even there while they discussed scheduling and hours. They only barely acknowledged me when I asked to use a fitting room and then when I approached the cash to pay. The rep barely interrupted her conversation with the other staff members. Such disappointing “customer service” in a time where people think twice before spending their hard-earned money in your store. On a positive note, the store was neat and tidy and I love what I bought!
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March 2023 by Mary Lawrence
I WILL NEVER SHOP AT ROOTS While attempting to exchange a gift item for a larger size was told I had to be reimbursed with a gift card which would then be used to order the correct size online.I was told I had to spend $40 to get free shipping even though the clerk was ordering the item online in the store. I added one package of infant socks to the order and paid with a credit card.The original item arrived at the store but the socks never showed up or were returned . They didn't know.Roots sent emails stating I would be reimbursed for a returned item in a gift card and also a second email stating my credit card would be reimbursed.Customer service was a waste of time.My credit card was not reimbursed despite the fact I paid for the socks with a credit card.
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February 2023 by Leon Van Lubeek
Clean environment.Knowledgeable StaffFriendly, helpful staff!!
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January 2023 by Kira
I always have a good time shopping here! The employees are always really nice and the atmosphere feels relaxed.
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October 2022 by Daniel Pennerman
I got a dope plaid shirt ?
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January 2022 by bridgetschoeler
Gentleman was very helpful
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January 2022 by Will and Determined Gervais
Excellent service and quality clothing
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January 2022 by Betty MacLean
I purchased a pair of pants and some socks for my nephew for Christmas. The young lady that helped me was fantastic. My nephew was thrilled but then when he went home, he found the security tag was still on the pants. After reading other comments/reviews; this seems to be a fairly frequent occurrence! Something so simple that should really be rote for any salesperson has caused a lot of problems. I had to bring the pants back, will need to bring them back to the store to get the tag removed and then will have to get them back to my nephew who lives almost two hours away. I wasn’t really that upset until I read that others have had the same problem — a problem which should never occur at all. Hopefully this causes some concern to whoever from Roots reads this and may no one else go through this frustration again.
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December 2021 by Mustajab Khalid
As a single father shopping for my daughters I felt oddly discriminated by one of the ladies working there. As I asked "where is most of this stuff made?" she replies lazily "Probably in a Chinese sweat shop". I CANNOT even begin to fathom this incredible ignorant statement by that blonde young lady working there. ABOSULTE LUNACY...
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December 2021 by Carlos Molina
Nice clothes made in Canada but well over price for clothes, so very expensive!! No wonder people buy foreign no National branch
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December 2021 by C Yaw
Noting what a customer has posted previously about the Roots employees forgetting to take off the security, as I am currently experiencing the same issue. Purchased a pair of pants, got home, and they left the tag on. How is this an issue? Shouldn't this action be second nature? It's pretty annoying to have to go to a store twice (once to buy and once to have the tag removed) before I can wear the $100 clothing article I purchased. Get your employees on it, or don't put tags on the clothing.
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January 2021 by Iman Akbari
The staff are unfriendly.
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December 2020 by Ruben Domingos
Terrible experience trying to exchange a Christmas gift for my daughter for an even cheeper item. As is very normal with gifts I did not have a receipt and the price tag was taken off so as not to show the price of the gift (all other tags were left on). They had the exact same sweater being exchanged in-store to identify the price if needed. All stores tout that they pride themselves in providing great customer service but their true colours are often revealed when they are in a position to actually do so. Everyone has a bad day and maybe that's all this was and does not reflect upon the brand as a whole although based on some of the other reviews I'm not so sure.
