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March 2024 by William Martin
Staff are approachable, knowledgeable, and extremely helpful. Answered all of our questions without us feeling pressured to buy.
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February 2024 by Scott Johns
What a frustrating experience today at Runner's Choice. I presented a gift card for $100 with an explicit expiry of "never" and it was not accepted because there had been "an ownership change". There was no notification of this to customers. Ownership should consider that situations like this are what cause people to never shop at their store again - which is more costly than simply honouring the gift card in the first place.
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February 2024 by Curtis Wallace
Great experience with their staff today - big thank you to the gentleman who helped me. I will definitely be making all my purchases with them, going forward.
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December 2023 by Pam Connell
Runners Choice has the most excellent customer service!! I highly recommend this store. Owner Andrew bent over backwards to help me find the proper shoes for my feet which are crippled with arthritis.It is impossible to find a size 2E anywhere, but he found TWO, ordered them in at no obligation, and I chose the one that fit best! He also helped me to understand the different fits.Thank you for giving me happy feet again Andrew. You're the best!
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October 2023 by Meagan Walker
I visited this location several months ago and still love the Altra runners I was set up with! The staff were super helpful in finding a shoe that accommodated my Hobbit feet, and which version would be best for the use I was putting them to. Will be back when I need a new pair!
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October 2023 by Andrea Priamo
I had a fantastic experience at Runner’s Choice today! Chris was able to confirm over the phone that the shoes I was looking for were in stock. Because I was driving from out of town, I couldn’t get there quite in time before the store was closing, but Chris offered to stay late so I could get my shoes. When I got there a few minutes after the store closed, Chris encouraged me to try the shoes on and even get on the treadmill to make sure they were a good fit. Chris, thank you for your awesome customer service and for going above and beyond to make sure I got my shoes in time for race day!
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September 2023 by eli layne
Went in to buy a pair of shoes, when they didn't have my size they ordered a pair free of charge to me. Once the shoes came they actually ordered two (one pair a size up)!I bought the shoes but they were causing me some ankle pain after a couple times wearing them so I went to return them and the return process was extremely easy and took less than 2 minutes.Great store, will be returning once I need shoes again!
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September 2023 by Brittney K
Came in today to purchase a pair of shoes for walking/low impact activity. The associate helping me was knowledgeable and helpful. They measured my feet, brought me several pairs to try out, and listened to my feedback with likes/dislikes for each shoe. In the end I ended up choosing a pair which seem to work well and fit great. Glad I came in since it was a great experience!
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August 2023 by B. A.
very friendly and helpful staff who took time to find the best shoe for me based on how I walk/run
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July 2023 by Natalia Forero
Great customer service and Pet friendly!
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June 2023 by Aaron Thompson
Very impressed by selection and especially customer service - it's good to know you're going to a store where the staff really know their stuff and will point you in the right direction. Couldn't recommend this place enough.
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April 2023 by Andrew Kim
I started running in Jan 2020 and this was the second store I visited locally to learn more about running shoes.In 2020 I purchased a couple of pairs of shoes and running gear here.The co-owners here are great and the entire staff is extremely knowledgeable. Many of them compete at the University level.I would highly recommend the store to anyone in the region looking for shoes or run gearNote: 3 years later I am now the store Ambassador for 2023. The review above is unbiased but I’d thought I share this disclaimer to anyone reading ?
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April 2023 by Drew C
This place is the best, ive bought several pairs of running shoes here and I always get the rundown (get it? that's a running pun!) on what will suit me well and what won't. Every staff member i've come across is an avid runner themselves and they really enhance the experience.
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March 2023 by Carlos Radic
Small specialty running shop, I was a regular customer when they opened in Guelph by the red cross.
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November 2022 by Nathan Van Heyst
I have bought over 10 pairs of running shoes from this store. Excellent customer service!
