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February 2024 by smit patel
Very disrespectfull staff
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February 2024 by nirali panchal
This happened just now at the closing hours of the store, feb 10, 2024. The closing staff was really rude. Seems like supervisor/manager. The other associate was friendly. We entered the store 5;52pm, aware of the situation that the store is closing just wanted to make a rapid look for the coat which i wanted to purchase(not the same day). I informed the staff that I just want to check the product will not need the cash register. There was an urgency for me that I have to check the product today only. Knowing the fact that i am just checking the product the staff was keep on pushing to go out of the store and these are the exact words of the lady that: “if you are not buying i have to close my store.” I have also worked in fashion retail industry and I do understand the urgency of closing the store but that doesn’t mean you can be rude with your customer and tell them to go out, (things can be said in polite and respectful manner) Later I exited the store at 5:55 PM and what I am aware is that you cannot tell your customers to leave with in working hours even if there is only 2 mins remaining in closing.Clearly killed all my excitement and felt insulting. Surely will not recommend this store to anybody.
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January 2024 by Martin Thomas
Not a great place to shop. I recently had a bad experience at this location from the manager. Manager lady needs to learn about customer service.
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December 2023 by Samarth Dave
RUDE STAFF.My recent Black Friday shopping experience at this store was unfortunately less than satisfactory. The entire transaction left my partner and me feeling disheartened.During the checkout process, the female staff member (Southeast asian. Not trying to be racist) appeared to be quite indifferent and, without apparent cause, exhibited rudeness toward us. This left us with the impression that we were being looked down upon, and the reasons for such treatment remain unclear to us. We observed a lack of friendliness, with no smile or engaging communication skills, which ultimately marred what should have been an enjoyable evening of shopping.The overall encounter has left us with a negative impression, and regrettably, we have decided not to patronize this particular RW & Co. store in the future.
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December 2023 by Lejdi AGO
The service is not the same anymore! The rep does not know how the discount % works and makes faces when tries to explain. Did not want to complain so just paid and left!!!!
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November 2023 by ghada hadidi
Staff are amazing, thank you!
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October 2023 by lakshay soni
Yesterday, I visited a store with my friend to shop for some items, and to my surprise, I had no idea that she was employed at one of the chain stores. While we were browsing through clothes, a lady approached her and requested a private conversation. She left to talk with this person, leaving me curious about what was going on. Later, my friend explained that she works at one of the chain store and was asked to assist in folding clothes and checking if customers intended to make a purchase. I found this approach quite perplexing. If she was helping me choose items, why the need for these inquiries? It seemed somewhat impolite and raised questions about her role, perhaps as a supervisor or manager. She was around 5’6” in height, and I couldn’t help but wonder how a reputable brand like RW&CO allowed such interactions. It turns out that I wasn’t the only one who felt this way; others had raised similar concerns in the past. I’m hoping for an apology from her, as this experience left me somewhat uncomfortable. The store is located in Conestoga Mall, Waterloo.
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October 2023 by Aline Lalui
Kelly looked after me today, she was helpful above and beyond expectation. She made what had been a stressful day a pleasure. She made suggestions and went and changed sizes for me. Thank you Kelly.
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October 2023 by Jazzlyn Harvey
I was here shopping for a suit for a friend's wedding and Shelly has been of tremendous help. Huge shout out to her. She was patient, informative and attentive. I had a great experience because of her. Would definitely come back.
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October 2023 by Marisa Tipgos
Shelly was extremely welcoming and kind! I’ll definitely be coming back again.
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September 2023 by Jessica Belmonte
I was in this store on Friday, September 1st with my boyfriend on his annual birthday shopping trip, and I can truly say that it was the most enjoyable shopping experience we have ever been on and that is all thanks to Shelly - the new manager at this location. She is literally the life of the store! She knows her product knowledge and was able to help my boyfriend find the best fit and size, she provides genuine honest opinions on how the clothes look, she makes suggestive selling reccomendations that help create an outfit or look, but does not make you feel pressured to buy. Shopping with Shelly as your sales associate is literally like shopping with the world's coolest mom! We are so thankful she was there, and we look forward to shopping with her again in the future! Shelly, you are simply the best!
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September 2023 by Amy A
Shelly, the new manager helped us to find some amazing work clothes. She went above and beyond. RW&Co has good quality clothing that’s stylish.
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August 2023 by Move tech
I have been buying clothes from RW waterloo for almost a decade . There was a rude guy namely Noah ,if I got it right , me and my family just entered the store in the nick of time 8:55 pm last Friday with a purpose of buying some clothes. Noah pushed us out store saying that store is getting .closed and needed to close the store and he cannot haveus in the store any more was pretty insulting store experience i encountered.
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August 2023 by Blake Reinhart
Noah was very friendly and helpful in helping me find a dress shirt for an upcoming wedding.
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July 2023 by Amy H
Noah was beyond helpful. He helped me with suggesting couple of items to buy as a gift then once I could not find what I am looking for he helped me ordering two shirts online. Thanks Noah for proving a great customer service!