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December 2023 by Anthony Robert Shaw
Years ago Schooner storage used to be a great place with friendly and efficient customer service. However, somewhere along the way this changed. Perhaps new management? Who knows. But it’s now incompetent, and unfriendly. For example, I called today to inquire about the price for renting a unit. I was given an uncompetitive price by “the manager” (for the real senior management, this happened on Dec. 02). When I politely pointed out to her that the price was 20% more than the new competition only 4km in a new facility, she rudely said “ok yeah just go there”.So I did! I got a unit for 20% less at a newer facility with very friendly service.You’ve lost your way Schooner Storage. Your team needs training in customer service. Maybe someone in upper leadership cares about this behaviour losing business for you.
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November 2022 by Chris Eich
Kezea provided exceptional service when leasing a 5x7 unit.Impressed with how she handled the process and made me aware of the little details to keep Schooner self storage safe & secure.Definitely, doing business here again.I recommend.
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October 2022 by Erik Gray
This is a very bad business, I recommend everyone avoid this place because the crime in the area is very bad. Additionally, while working here the owner/manager said many concerning things about his clients and staff. He made uncomfortable comments about my health infront of other staff and made it extremely difficult for some clients to afford their rent. The lease also contains very broad language which is concerning as he has made me increase people's rent and asked that auctions be paid entirely in cash... I liked the location and staff but this manager was not a nice person in my opinion.
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September 2022 by Nikhil Kakadiya
Great storing solutions! Amazing staff and they are always able to accommodate my needs especially when I am in need of more than one spaces. Special shout-out to Erik for brainstorming and helping me figure out how I could potentially store in away that is accessible.
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September 2022 by Steven Fleming
Worst storage place I have ever dealt with they will try to steal you stuff if your 1 second late on pay they lock your unit this place is a bunch of thifts
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March 2022 by Chris LeDrew
Friendly staff, easy to find and heated units. We have 3 units at this time without any concern at all.
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January 2022 by Adrian Hastings-Fuhr
Great rates and service
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December 2021 by Geneva Bordieri
got a unit here 4 months ago. staff is incredibly helpful and kind and the facility is always tidy and secure. overall a great experience. would highly recommend
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December 2021 by David Stelmack
Indoors, climate controlled, very secure facility which gives a significant level of peace of mind. Price point is significantly higher than storage facilities that are located outdoors with no climate controls and usually are far lighter on security which Schooner seems to have. Although I haven't been storing here long, I don't see there being anyone using any of the units as temporary lodging which is sometimes seen at the outdoor access storage yards. Don't take this the wrong way as sometimes these guests are some of the nicest folks you could meet, and make for great security since they tend to be around when thefts and break ins usually would take place.Price for a 4'x5' unit which is I'm guessing 7 or 8 feet tall cost roughly $80/mo. first month free with a promise of 6 months minimum rental.I had an outdoor unit which was 10'x15' and I think 8 or 9 feet high. Initially cost if I recall correctly something around 145$/mo. Over time they would increase the rate until I finally got rid of the space when I think it was something like $190/mo.Since these are commercial rentals and not residential, they can increase the cost per month at any time and by any amount they wish. This may be something worth asking about before signing up with a particular storage yard. They might be able to amend the contract to agree on a set rate for a certain period of time.
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September 2021 by D S
Indoors, climate controlled, very secure facility which gives a significant level of peace of mind. Price point is significantly higher than storage facilities that are located outdoors with no climate controls and usually are far lighter on security which Schooner seems to have. Although I haven't been storing here long, I don't see there being anyone using any of the units as temporary lodging which is sometimes seen at the outdoor access storage yards. Don't take this the wrong way as sometimes these guests are some of the nicest folks you could meet, and make for great security since they tend to be around when thefts and break ins usually would take place.Price for a 4'x5' unit which is I'm guessing 7 or 8 feet tall cost roughly $80/mo. first month free with a promise of 6 months minimum rental.I had an outdoor unit which was 10'x15' and I think 8 or 9 feet high. Initially cost if I recall correctly something around 145$/mo. Over time they would increase the rate until I finally got rid of the space when I think it was something like $190/mo.Since these are commercial rentals and not residential, they can increase the cost per month at any time and by any amount they wish. This may be something worth asking about before signing up with a particular storage yard. They might be able to amend the contract to agree on a set rate for a certain period of time.
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January 2021 by Timothy Meighen
Emptied the locker early, actually received s refund.
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December 2020 by Shannon Doris
Our experience with this company throughout our move was incredible. The staff were friendly and happy to assist, the facility was well kept and clean at all times. The unit we got was further in the building but it's incredibly convenient and easy to access even with how big it is. My partner and I will be using their services in the future for long-term storage. They are also incredibly safe and secure and we actually feel confident leaving our belongings on the property!
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December 2020 by Brian Schwan
If you are just looking for a storage spot it's not bad. Rates are a bit high and I have personally experienced an extremely rude staff member on more then 1 occasion. In addition, several time the gates and doors were not unlocked at the times that were posted which was frustrating when we wasted over an hour of our movers time and my money when we sat there to wait for someone to show up.If you're looking for a place to store your stuff and forget about it. not a bad spot. If you are looking to actively visit your unit and expect the business to be open during posted hours, I would advise to look elsewhere.
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December 2020 by ien kaehler
I have been trying to get in contact with someone about my locker during Covid and nobody is answering my reply. I've called numerous times and left a message, you can no longer leave messages and nothing is being returned. There is no email listed on your website to contact you as well. I seriously need the product out of the storage lockers now as it is effecting my business, could someone please call me back !YOU DID NOT ANSWER ME THE SAME DAY, IT TOOK ALMOST TWO WEEKS AND ME MESSAGING YOU ON FACEBOOK MESSENGER, BECAUSE YOU WOULD NOT REPLY TO MY PHONE CALLS AND YOUR EMAIL THAT YOU PROVIDED WAS NOT DELIVERING. When I got ahold Of you you handled it correctly, but don’t make it seem like you were right there to help me. That’s a lie.
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November 2020 by Ruzzal Bajaj
The staff is nice but the receptionist in the office is very rude.
