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December 2023 by DP
Store and workers are great. But the pharmacy is the worst thing ever, constantly need to wait days even for the most basic prescriptions. I went to Sobeys down the road and had the exact same prescription filled within 5 minutes
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December 2023 by Archhana Manglorkar
The best part of this branch is the staff. The cosmetic area, as soon as we walk in they always greet with a sweet smile.Pharmacy staff is always very helpful and knowledgeable.
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November 2023 by Akos Shepherd
I booked a Hepatitis appointment for my son through Shoppers appt. booking. My son is afraid of needles so I bought local anaesthetic patch for 10 dollars, prepared him for the shot multiple times a week. When we showed up, the pharmacy staff told me that I need a prescription for the vaccine. There was no answer to my question that how should I have known about this because there was no notification in the vaccine appt. booking system. Staff could have apologizes, instead they lectured me that this vaccine requires prescription. They never told that they are sorry that I wasted my time, spent 10 dollars on a patch, prepared my son for this appointment. I am not going to buy anything in this pharmacy again.
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November 2023 by Karen Burgess
This place has changed. I've used this pharmacy for a few years now and in the last 6 months or so it's really declined. I was waiting on a prescription for an acute illness and even called ahead because I was desperate to get relief. I was told it would be ready at 5 pm. So my husband went to pick it up and he was told to leave and come back at 6 pm because they are busy with flu shots. I understand that giving flu shots is incredibly lucrative for pharmacists and probably their priority from a financial perspective, but the people in the flu shot line do not have gastro. The prescription I was waiting on was only 2 pills already prepackaged (Ondansetron). When I called back there wasn't even an apologize. Just that they are busy and it would be ready for 6 pm. Which..it was still after 6 by the time it was ready. The pharmacist working showed zero concern. On top of this, it's now taking around 3 days to get regular refills on meds. I will be moving pharmacies. If I'm acutely ill, I need to know I can get the treatment in a timely manner.
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November 2023 by Brian Schilder
Went to the pharmacy only for covid and flu shots. The SDM website was easy to use and book both shots at the same time. Was able to fill out almost all of the required information online so I could go straight in for the shots.
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March 2023 by Arpeggio
After self-diagnosis of COVID-19, my wife was positive, so I went to a pharmacy to get prescription drugs, but a pharmacist named Chai **** refused to listen to the patient's explanation and threw me the phone number of the place where the COVID-19 test was in progress and told me to follow the instructions there. So she refused to give a Paxlovid.Just three days ago, A family member who tested positive received a Paxlovid right there, however she raised her voice with her arrogant and rude answers and made lame excuses with an angry loud voice. Anyway, it took me an hour to get Paxlovid, with the help of another pharmacist. So I don't want to see her there again. It was really the worst unpleasant, disgusting and insulting thing. A pharmacist like her that doesn't deserve to see a patient.
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March 2023 by mahmoud mobini
I was there several times and said we don't have your prescription now check other stores.
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January 2023 by Jayanti Dabhere
I recently went to this pharmacy(Dec 26th) and the female pharmacist was extremely rude. After such a bad experience I went to the google reviews page and saw that there was a similar review, so wanted to write my experience as well. I would have definitely given 0 stars if I could.The pharmacist was completely uninterested in talking to me. I went there for a prescription pickup for my husband and throughout the conversation, she was extremely frustrated and did not bother answering my questions. She couldn't find a pickup, so I asked her followup questions, she was not only uninterested in helping me, but also responded rudely. From now on, I am going to stop sending prescriptions to this pharmacy.Horrible customer service and have never experienced this in any Shoppers Drug Mart.
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December 2022 by Bing He
A female pharmacist was very rude, shot-tempered, irritating, and not knowledgeable at all about my account issue. When she wasn't able to solve my account issue, she just simply walked away leaving me alone there. That was absolutely not acceptable. I have never experienced with such a rude customer service in Canada. Avoid this place because I believe nothing will be corrected whatever how many bad reviews and comments on that person. She's still working there and you will likely meet her as well. So the problem is not that person but the management to allow the this type of hostile attitude towards customers. Hey management, please wake up. I gave one star because there's no zero star.
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December 2022 by Shady Roufail
The pharmacists here were super helpful and nice, especially with how fast they’ll fill your prescription :) 10/10
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November 2022 by MeanBeanooo
Great customer service
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June 2022 by yunxiang yang
I am not a teenager. The manager, or someone who acts like the manager, is the embodiment of a karen type person. She is very hostile and rude and like a magician-karen, pulls issues out of thin air.Karen: “No students are allowed in the store”Me: “I’m not a student”K: it’s the rules no students allowed”Me: “I’m not a student”K: “don’t care for your attitude get out of this store”The described karen is a short blonde woman who looks to be in her mid twenties to early thirties. The other staff are pleasant and we converse normally. This karen is the issue.
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May 2022 by Rachael Rice
there is a staff member (or manager not sure) who is very rude and judgmental towards teenagers. every time i have gone in and interacted with her, she does not treat me or my friends with respect and assumes we are stealing, the store is now not allowing any students in from times 8am-4pm. there is no reason for a student to not be allowed in a drug store. I’ve heard there have been problems with stealing at this store but banning students is not the way to go about fixing this issue.
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April 2022 by Jessica James
This is by far the worst shoppers location. Employees are extremely disrespectful, front door lady with the curly hair is extremely disrespectful never will be shopping there again!!!
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April 2022 by Venkat Kondam
This location has been the family pharmacy for many years. Never had any problem at all. The pharmacists are courteous, give details regarding medications and also now with renewals over mobile app and alerts it is easy and no waiting involved.The beauty section also has a nice collection of fragrances and other beauty stuff. They give some nice add ons (testers, or something) when we buy a perfume/cologne.
