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November 2023 by Jen C
Very frustrating experience at this store because they set purchase limits that are different from what’s advertised in the SDM flyer. Staff were unable to provide reasonable explanations, and instead just wasted my time. Took my business to a different store and had an excellent experience.
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November 2023 by Waqaas Mahdi
I called the store for some questions regarding vaccinations, and the pharmacy assistant Naim was very helpful. He took his time to explain what vaccinations the pharmacist could administer and any questions that I had! Excellent customer service!!! 10/10!
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November 2023 by Laura Foster
Just received the worst customer service of my life at this pharmacy. Absolutely appalling. Avoid at all costs.
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November 2023 by Valeriu Babi
I recently had the pleasure of interacting with Delia, a pharmacist who was extremely helpful and knowledgeable. She provided me with detailed information about my daughter's medication. Very patient and answered all of my questions, which made me feel very comfortable in my daughter's treatment plan. I was impressed by her professionalism and dedication to her work. I would highly recommend this pharmacist to anyone looking for excellent services.
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November 2023 by sahar kalani
The Pharmacy staff has no intention to help clients! I went to the Shoppers Drug Mart on Erb Street today for a flu shot. Despite the visible option for walk-ins in the picture, Christina, the pharmacy assistant, told me I needed an appointment, even though there was no one else in line. It was disappointing to experience this, and it made me question the reliability of the information on the Shoppers website. Furthermore, their lack of awareness of basic customer service manners and being rude was concerning. I hope the staff receives proper training on how to interact with customers.
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November 2023 by Vi
I've been coming to this shopper's drugmart for years, and each time I come in, the cosmetics guy is always on my tail, thinking I'm going to steal something. Or watching or passes by whenever I'm in the makeup alise. And they only treat you nicely when you look presentable and nice. It gets annoying after the first few times really quick.However, the pharmacy and the other workers are fine and are helpful in finding what I need and are there to answer any questions I have.
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November 2023 by Annee nooyen
I've never in my life been treated so poorly by such rude security staff and counter staff. I work not too far from this location and ran in quick to grab something during my break and I was treated so badly. I understand this review won't shut down the location nor would I like that. I just hope management retrains that awful staff. Yup. Awful.:)
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July 2023 by James Lipton
Staff has no intention to help clients. They usually give their typical answer, "I don't know."The security guy and a female cashier (both south asians), were acting like lovebirds in front of customers, giggling with each other when I asked them for help. The answer I got was their usual one, "I don't know."Unprofessional, disrespectful place. The only positive thing about this location is that it is open until midnight.
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June 2023 by Nav Kaur
On this seniors day, I came with my mother to the store to get some groceries at night. There was a cashier, I think her name was either jaspreet or jasmanpreet? She was really polite while helping us with our transaction. I liked her cheerful attitude towards us. That is really good to know that this location has such helpful staff. I have been to this location multiple times and everyone is really happy to help us. Would definitely shop here again! :)
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June 2023 by Laleh Gh
Visited this Shoppers Drug Mart branch today and as always Klaus provided us with the best service! If you are looking for someone who truly cares and goes above and beyond for customers he is it! Thank you Klaus for your excellent service and care, my husband and I always shop at Erb and Ira location just because of your excellent and sincere personality :)
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June 2023 by Helena Sood
As I was shopping in the makeup department two ladies came running my way asking in an aggressive manner how they can help. They are suspicious of everyone stealing. I understand it is happening more often lately but I felt degraded especially the way I was approached. They are unhelpful and just stand around chatting most of the time.
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June 2023 by Ninaa Persad
I went to Shoppers to fill my prescription this afternoon. I was told it would be an hour so I left and came back. Got the run around by the staff for another hour. When I finally asked for an update they said they didn’t have one of my two meds in stock - 2.5 hours later! I took my scripts and left. Save yourself a headache and go down the street to the Boardwalk Pharmacy.
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June 2023 by Sara P
This is the worst shoppers drug mart in the area. Everyone in the cosmetic section is so rude and stingy. The lady that was working tonight was complaining that she’s tired and kept cutting me off while I was asking questions and she even pulled the bag out of my hand after I paid for it. I am a regular who purchases skin care from here and they never give out any gift with purchase and they are never helpful in any way. The other shoppers on Weber street are so generous and they value my business. I will spread the word and will never be shopping here again. I will be calling head office to complain about this location tomorrow
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May 2023 by Sara Peres
This is the worst shoppers drug mart in the area. Everyone in the cosmetic section is so rude and stingy. The lady that was working tonight was complaining that she’s tired and kept cutting me off while I was asking questions and she even pulled the bag out of my hand after I paid for it. I am a regular who purchases skin care from here and they never give out any gift with purchase and they are never helpful in any way. The other shoppers on Weber street are so generous and they value my business. I will spread the word and will never be shopping here again. I will be calling head office to complain about this location tomorrow
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May 2023 by Z Jovanovic
An mazing pharmacist Amanda: cordial, informative and knowledgeable! Keep it up!