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February 2024 by Tim Reynolds
Staff are friendly and helpful.The store is clean and organized.Pricing could stand to go down.
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February 2024 by Emily McKenzie
Would be nice if they actually had stock in their stores instead of everything having to be ordered online. They can't order the item to the store either you must purchase it online wait for weeks just to find out it's not your size & have to return it. This whole experience would be so much less frustrating if they just had stock to try on the proper size but now I'm having to order another size online & wait for weeks again.Here's hoping I can actually get my money back.What a horrible experience!
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January 2024 by Jagan S
Had a pleasant experience today ☺️
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January 2024 by s v
Matt, who runs the service shop helped me a ton when I bought my new pair of skates. As it was my first time he provided the basics of skate knot tying and untying which was super helpful.
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January 2024 by Kayal Vijay
We had a really good experience buying skating shoes at this location. Matt was super helpful as it was our first time buying skates . He educated us and was kind and patient and professional. Thank you so much for such superior customer service!
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November 2023 by Alessandro Zanello
The people working there were all good, but after spending 150$ being asked for 2.5$ for a bag while doing Black Friday shopping is absurd, imagined if all other shops were doing that!!!! Should I spend 20$ or so only in bags????? Use paper bags like the other stores and maybe charge for a bag if you spend less than 20/30$! Happy with the people working there but surprised an upset about the store policy, absolutely ridiculous
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November 2023 by Mike J
Staff stalking customers? But why? They follow around, no idea why. You literally lost 800$ from me. Hire people who know how to treat other customers not just cheap labour. ? I have sent a message to our 100 member group to avoid visiting this store. We are all agreed not to visit this location nor wont suggest anyone going here.
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October 2023 by D
Grant was great in the footwear section. He helped us find toddler boots that werent on display anywhere.
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October 2023 by bhavya punj
Extremely horrible experience. Doesn’t make me angry, only sad. The woman (elderly) in women section was absolutely mannerless and rude. Don’t wanna say this but it was straight racist. She was very nice and helped the other customer throughout but did not have the basic etiquettes to answer my one question about a product. Wouldn’t wanna shop in store again with staff like this present there.
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October 2023 by B King
I stopped in twice. Both occasions they didn’t have what I needed in my size (I have big feet lol) however they were absolute champs and had them put on hold at another store in the first instance. The second instance they had to get what I needed from a store in Guelph because I couldn’t there myself. So they made some calls and had it snagged to call me when they arrived in Waterloo. Absolute stunning team there! I feel bad it’s been a while since this interaction so I forget the individual employees names but the entire team was super friendly and helpful. I will be back. The names in the pic are the people who helped me!
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October 2023 by Hamed
Best in KW for winter jackets, such as Colombia, North Face.
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August 2023 by Farhan Hossein
Descent selection of normal shoes but when it comes to soccer, they have limited options and probably won’t have anything your size. Although on their site it said they had a style my size they didn’t have any once I went into the store. I was disappointed and ended up finding a pair at sport link. They have a proper soccer shoe collection there.
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August 2023 by MikeMilovick
I noted a pricing discrepancy. Item was marked lower than what it should have been. I didn't realize this until I went to cashier. I ended up dealing with Manager Jeff. He was awesome. He identified the issue and empathized with me immediately. Jeff is customer focused manager empowered to make important decisions to keep customers happy. Bravo Jeff! I look forward to my next Sport Chek purchase.
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August 2023 by Victoria Bartolo
Fantastic customer service by Ethan today! Helped me find a new pair of walking shoes and answered every question I had with certainty. Some of these low rated google reviews are really funny and I would take it with a grain of salt. It’s a retail store at the end of the day.
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August 2023 by Iuri Rezende Souza
Really helpful staff at the service station! I had bought the wrong size of hockey stick but they sawed it for free! 10/10
