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March 2024 by Trevor Shaw
Ethan was very knowledgeable and a great help during my visit. Thanks again for everything!
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February 2024 by Bob Caskanette
Always a great experience and a very helpful team of employees to assist when needed.
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February 2024 by Jeff Brandmaier
Great people. Really came thru for us when my daughter needed new skates at the last minute and they pulled out all the stops to make it happen!
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February 2024 by Candy Lorch
I had the pleasure of visiting this establishment yesterday. The staff are pleasant and helpful and help me find everything I needed. This business has been around a long time so they must be doing something right and keeping customers happy for sure. I shopped here over 15 years ago for all my daughters figure skating needs, and now 15 years later I’m back shopping at the same place for my grand kids because they treat people well and will help you find what you need.
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February 2024 by A OK
Incredible customer service! I came in for a new set of figure skating blades to replace a very old model and left with a brand new mounted set! I’m thrilled :) Thank you!!
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January 2024 by Mehmudjan Mehmet
I negotiated price on used cars, used books, bikes, but the guy in charge at this shop got angry (and kinda rude) at me for doing that on used skates, oh am sorry for trying to survive in this economy with crazy inflation, I would have accepted a simple no and went ahead with the deal, you guys didn’t have to blame or scold me for trying to negotiate, it is not a crime to ask and I asked nicely. I treated you with respect and I expect the same from you. And the lady at the counter forgot to remove the tag with the sensor chip after we paid, when we tried to walk out, the alarm went off, can you guess what is their first reaction ?? Yeah.. the lady pointed finger at my daughter and accused her of taking something :( It hurt, but I didn’t make a scene and politely pointed out the fact, removed the tag and left with my daughter, because I am a civilized person. Probably this is the price for an Asian guy to pay for venturing into a hockey gears shop, you know what the way say, hockey is white man’s sport…Oh and finally, sorry for visiting your shop, I didn’t know I wasn’t welcome.
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January 2024 by Matt Dorscht
Absolutely the best sports store in KW area since 1992.. The staff and owners are second to none for knowledge politeness and professionalism. Thanks Again.
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January 2024 by Luz Cordoba
We had a fantastic time today getting new skates for my children and I! Brooklyn and Meghan were very efficient and had great enthusiasm! 10/10 experience! Thank you!
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January 2024 by he llo
My sister and I were looking for figure skates and we have never been skating. We were just coming in to browse. Brooklyn and Megan were very knowledgeable and helpful. They answered all our questions and knew a lot about the products and sizing. We were very indecisive but they took the time to help us and were very patient!! I will refer all my friends who need skates here. Lovely experience, thank you!
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December 2023 by Ben Beelen
If you're a hockey player, this is your store.Features: 10 dollar sharpening (4x = 1 free with stamp card), stick testing area, wall of skates, staff that actually play or played hockey before, MASSIVE stick selection, massive equipment selection in general. Waterloo Ravens merch, anything you need for hockey is here (for players, coaches, refs).
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November 2023 by Alicia Branca
Every time we go in, we get exceptional help regarding products what will work best. Last night we had Ethan help my 9YO daughter find the right goalie helmet (asked and answered questions, and worked with HER to make sure everything fit and felt proper).
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November 2023 by Ben Charbonneau
Not a great experience. Today we went in to look for replacement skates for my daughter and found a suitable pair. The store was quite busy and it was apparent that they were having a black Friday event. When we got to the cash the representative scanned them and the price came up as $76.99. She then asked for our phone number and proceeded to look for us in their system with no prevail-despite us having taken her current skates for sharpening there multiple times. She then proceeded to tell me that because we aren't on file we have to pay full retail price of $109.99? With the line of people stacking up behind us, I really had no choice but to go ahead with the purchase. She happily took the extra money and as I tapped my Visa, she turned to my daughter and said "You look tired" and poked her in the head. Maybe she needs to reconsider her career because she obviously has no concept of customer service.
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November 2023 by kevin Hallock
Excellent selection of hockey equipment. The only place my son will get his skates sharpened. Help staff.
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September 2023 by Trevor Benham
Amazing store , with an incredibly kind and empathetic owner. They have a wide selection! I'm not going into detail about my specific experience, only because it may stem some people out there to take advantage of Vince's kindness. This store went above and beyond and I'm sure that's how they treat every customer.
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September 2023 by Derek Gou
Great place for all things hockey. Really high quality products, decent prices, and really great service.
