-
December 2023 by Jess Cheung
The staff and pharmacists are so helpful and kind. Sometimes I would come during the rush hour, but I am still getting through as quickly as possible with great customer service.
-
October 2023 by Kaylee Ainsworth
I want to start by giving credit where it's due. The pharmacist, Kiran went above and beyond to help me out.However, the same cannot be said about the technicians who are rather inefficient and rude. I had been waiting over a month to pick up my birth control prescription, and when I finally receive confirmation it was ready to be picked up, It took over forty-five minutes to actually get my medicine.I arrived at the pharmacy a half an hour before they closed, thinking that would give the staff more than enough time. When I gave the technician my name and student number, she began searching for my prescription but suddenly turned to ignore me in favour of a customer on the phone. In overhearing her interactions on the phone, I couldn't help but to pick up on the uncertainty in her responses, leaving both the other customer waiting for answers. By neglecting me and consistently putting the other customer on hold to ask her colleagues questions, she provided much less than adequate customer service to both of us.To make matters more frustrating, the first technician couldn't locate my prescription, but the second one found it almost instantly. Then, there were problems with my secondary and tertiary insurance (which, I will note, is not in itself a reflection of the pharmacy). However, I did not understand why I had insurance problems and the technician had a very little patience in explaining it to me. On multiple instances, she grabbed my phone from my hand (without asking consent) in order to take a photo of the insurance errors on her screen or see the insurance information stored on my phone.When it was clear I was anxious and overwhelmed, her demeanor didn't improve. There was a notable lack of care or compassion. To be honest, it left a sour taste in my mouth. The only reason I'll continue visiting this pharmacy is its convenient location on campus and the fact that Kiran, the pharmacist, stayed late to help with my transaction. He even spent two hours on the phone the next day to resolve my insurance issues.In the interest of transparency, the pharmacy wasn't thrilled with my initial 1-star review and reached out to me asking me to remove it. However, I believe it's essential for other students to have all the context, so instead, I chose to update my review to reflect my full experience.
-
September 2023 by SR
Awful staff and worse pharmacists.Vaccine was not cold on pickup, Rx was sent in 1 month in advance.Refused to even attempt running OHIP insurance despite me asking on numerous occasions. Did not ask for updated insurance on pickup.Why argue rather than letting the insurance speak for itself? Just do your damn job and put it through.Argumentative and does not put in their due diligence as pharmacists. If you ever need a vaccination from health services, you have the option to have them fax it to anywhere else. Do not have it sent to this location as a default. The dispensing fee is 14.49 when you could have it lower anywhere else. Why would you pay 14.49 to receive your meds here when they are incorrectly stored and refuse to work with you or your insurance?
-
January 2023 by Kirsten Kelly
I have never been to a pharmacy so unorganized before. It took 2 and a half hours to get a prescription my doctor faxxed to them. Also my Ontario Health Card wasn't enough, they also needed insurance to cover my pay, and after getting my receipt, my medication costed only $2 and the FEE from this "pharmacy" was nearly $15. Ridiculous. They also had no idea what to do with an insuance card, which is what took the wait so long, and they only care about money. Horrible service.
-
April 2022 by Palakh Chhabria
Super convenient location... plus the pharmacist and staff are always very helpful to me and my friends on the phone and in person. They always go the extra step and even called me to let me know my prescription was ready sooner than expected!
-
April 2022 by Naman Sachdeva
Easy to access and convenient for students especially with the integrated student insurance plan.
-
April 2022 by Nimisha Jain
Kind and helpful! Would definitely recommend.
-
April 2022 by Lekshmi Kurup
Nice people with good service
-
April 2022 by sana amin
Very convenient and helpful
-
March 2022 by Emily dey
Very nice stuff and helpful manager ( pharmacist). I did not have enough refill and he helped me out contacting my Dr. right way. So nice of him! OTC product also in competitive price and sometimes very good deal. Best price for prescription refill. Highly recommend.
-
March 2022 by sharmita paul
Awesome service and friendly stuff. Whenever I went to pharmacy I got my prescription ready was quick. I called before come to pharmacy. I got maximum coverage from my student plan rather then other pharmacy. Less prescription fee.
-
March 2022 by Diksha Shukla
Awesome service and friendly staff! I think it’s the best place to get my prescription because it’s right on campus and they apply the student plan automatically. They also accept student fee which saves you $5 on each prescription unlike any other pharmacy outside of campus.
-
March 2022 by Kelly Chen
This is the most convenient place for students to get their medications and the staff who work here are all very professional and friendly. The service is great and you can also use your student health plan for discounts!
-
March 2022 by Mitika Prajapati
Very organized and convenient! This pharmacy is a great place for students, faculty members, and parents to get their medications. The staff is very kind and discounts are available for students!
-
March 2022 by Tanvi Sachdeva
Awesome service and friendly staff! Super convenient to get my prescription right on campus and automatically applied my student plan.
